Maintaining your application

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Maintaining your application

    This content guides ServiceNow customers on maintaining and enhancing their applications using built-in tools like App Builder and testing tools. It emphasizes integrating analytics and monitoring capabilities to ensure application performance, health, and security while optimizing software asset management.

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    Application Maintenance and Testing

    • Use the App Builder tool to update and modify applications efficiently.
    • Verify application functionality post-modification using the built-in testing tool to ensure stability.

    Analytics and Dashboards

    • Analytics Hub: Perform detailed exploratory analysis of indicators, including trends, predictions, breakdowns, and related records. Enhance insights by adding targets, thresholds, trend lines, and comments.
    • Analytics Center: Access a centralized workspace page combining dashboards, visualizations, analytics answers, and insights for comprehensive data exploration.
    • Performance Analytics Dashboards: Visualize historical and real-time process health data in role-based dashboards, enabling stakeholders to make informed decisions without manual report generation.
    • Performance Analytics Reporting: Explore KPIs and gain insights through natural language queries and dynamic visualizations within the Platform Analytics Workspace.

    Monitoring Application Health

    • Use the Application Service Dashboard to monitor the health state of application services.
    • Reduce incomplete application services by populating and completing necessary details to ensure full configuration for effective usage.

    Security and Asset Management

    • Security Operations: Manage security incidents through structured workflows covering discovery to closure, integrating data from security tools to prioritize and resolve threats based on organizational impact.
    • Software Asset Management (SAM): Systematically track, evaluate, and manage software licenses and compliance. Reclaim unused licenses, manage entitlements, and optimize software usage.
    • Service Mapping: Discover all application services and build comprehensive maps of devices, applications, and configuration profiles to create a service-aware infrastructure view.

    Practical Application for ServiceNow Customers

    By leveraging these tools and capabilities, customers can maintain application integrity, gain actionable insights through analytics, monitor health proactively, secure their environment effectively, and optimize software assets. This integrated approach enhances operational efficiency, decision-making, and risk management within the ServiceNow platform.

    Use your app builder tool to update and modify your application. Use your testing tool to verify that your application still functions properly.

    Analytics and Dashboards

    Security

    Monitoring

    For more information

    You can either create a new workspace with an Analytics Center page in App Engine Studio or create a page from the Analytics Center page template. Either way, you have the same functions as the Analytics Center in the Platform Analytics Workspace.
    Analytics Hub
    In the Analytics Hub, analyze indicator scores by aggregating data, comparing scores, or viewing changes over time, and filter scores by breakdown. Enhance the Analytics Hub by adding targets, thresholds, trend lines, and useful comments for significant changes.
    Monitor application health
    Monitor counts indicating the health state of application services using the Application Service Dashboard. Next, reduce the number of incomplete application services by populating them and adding any missing details. To use application services effectively, ensure that application services are fully configured and populated.
    Performance Analytics Dashboards
    Your associates can get relevant, personalized insight by clicking a button instead of exporting data from databases and spreadsheets. You no longer manually create reports that quickly become stale and outdated.
    Performance Analytics Reporting
    Explore KPIs, and get answers and insights on analytics. Within the Platform Analytics Workspace, you can ask a natural language question and be shown the relevant analytics in an on-the-fly visualization, view any Next Experience dashboard that you own or has been shared with you, and create dashboards and data visualizations from your workspace runtime.
    Security Operations
    The ServiceNow® Security Incident Response application tracks the progress of security incidents from discovery and initial analysis, through containment, eradication, and recovery, and into the final post incident review, knowledge base article creation, and closure.
    Service Mapping

    Service Mapping enables IT departments of companies, organizations, and cloud companies providing platform as a service to create a service-aware view of infrastructure.

    Software Asset Management
    The ServiceNow® Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.