Build Agent

  • Release version: Zurich
  • Updated April 30, 2026
  • 1 minute to read

    • Use Build Agent, an autonomous AI agent, for creating and updating ServiceNow® applications. You can also ask Build Agent general ServiceNow development questions.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Key benefits of Build Agent

    • Built-in governance to develop securely
    • Faster enhancement of existing applications, such as adding new features
    • Reduced development backlogs and streamlined deployment of new applications
    • Better documentation of existing applications through automated documentation
    • Increased developer productivity across skill levels
    • Reduction in overall development cost
    • Automated testing with Automated Test Framework (ATF) test suite generation and execution
    Note:
    Currently, only admins have permissions to use Build Agent.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.