ServiceNow Now Assist skills: Developer-oriented list

  • Release version: Zurich
  • Updated March 12, 2026
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    Summary of ServiceNow Now Assist skills: Developer-oriented list

    The ServiceNow AI Platform provides a comprehensive suite of Now Assist skills designed to automate complex, manual, and repetitive tasks across various development workflows. These AI-driven capabilities enable developers to focus on higher-value activities such as architecting data flows and governance while delegating routine logic and classification tasks to AI. This developer-oriented list categorizes skills by functional areas, helping ServiceNow customers quickly identify AI automation opportunities relevant to their needs.

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    Application and artifact creation

    Now Assist automates the generation of foundational application elements from natural language inputs, including starter applications, service catalog items, UI/experience components, mobile cards, demands, planning stories, targets, and planning items. This accelerates initial development stages and reduces manual effort.

    Workflow, flow, and automation

    Skills in this category facilitate the creation and enhancement of workflows, playbooks, event handlers, RPA bots, and integration spokes using natural language or image-based inputs. Additional capabilities include flow recommendations, summarizations, and automated installation assistance, streamlining automation design and deployment.

    Code and script assistance

    Developers benefit from AI-generated code, code edits, inline autocomplete, and clarifications of existing code or client scripts. The platform also supports data generation for new table columns and manages visibility of Code Assist APIs, enhancing coding efficiency and comprehension.

    Testing, quality, and risk

    Now Assist generates test cases from expected behaviors, explains risk factors in change requests, summarizes risk assessments and events, assesses security incident handling quality, and recommends approvals based on record context. These capabilities improve quality assurance and risk management processes.

    Summarization and reading compression

    These skills generate summaries for applications, records, documents, work notes, sidebar discussions, chats, and emails. They also produce resolution and release notes, aiding in quick comprehension and documentation.

    Case, incident, and service operations

    AI assists in summarizing and resolving incidents and cases, analyzing sentiment, recommending next steps, suggesting chat replies, generating activity responses, and summarizing work order tasks or government cases. This enhances operational efficiency in service management.

    Knowledge and content intelligence

    Now Assist supports knowledge base article generation, content recommendation, article optimization, and identification of knowledge gaps, helping maintain and improve organizational knowledge assets.

    Analytics and data exploration

    Skills include natural language analytics data exploration, summarization, query generation, insights production, follow-up question generation, discovery of hidden insights, and exporting dashboards and visualizations, enabling data-driven decision-making.

    Configuration, CMDB, and architecture

    AI capabilities summarize configuration items, manage duplicates, suggest service mapping candidates, analyze diagram changes, generate business application insights, and create records for business applications and digital integrations, improving configuration and architecture management.

    Security, risk, and compliance

    Skills automate generation of correlation insights for security incidents, post-incident analysis, creation and impact analysis of control objectives, regulatory alert summarization, vulnerability item deduplication, and remediation recommendations, strengthening security and compliance efforts.

    Finance, procurement, and supply chain

    Now Assist summarizes invoice, purchase order, procurement, and supplier cases, extracts structured invoice data, and summarizes negotiation activities, supporting financial and supply chain operations.

    The ServiceNow AI Platform offers a range of skills that support efficiency in each development workflow.

    If you are an experienced developer, this list can help you identify which tasks AI automates on your behalf. Each skill represents a previously manual task, a complex business rule, or a classification system that AI automates. Architect the data flow and governance for these skills, rather than writing the repetitive logic they replace.

    See Now Assist skills for a complete list of Now Assist skills.

    Application and artifact creation

    Table 1. Application and artifact creation skills
    Skill Description
    App generation Generates a starter ServiceNow application from a natural-language description.
    Catalog item generation Creates a service catalog item from intent.
    Experience generation Generates UI and experience components from a prompt.
    Mobile card generation Creates mobile UI cards for ServiceNow mobile experiences.
    Create a demand Creates demand records conversationally.
    Story generation Generates stories from higher-level planning items.
    Target generation Creates targets from planning or strategic context.
    Write planning item Generates planning items from text input.

    Workflow, flow, and automation

    Table 2. Workflow, flow, and automation skills
    Skill Description
    Flow generation Builds Workflow Studio flows from natural-language requirements.
    Flow generation with images Builds flows using image-based context where supported.
    Flow recommendations Suggests next components while building a flow.
    Flow summarization Summarizes what an existing flow does.
    Playbook generation Creates guided playbooks for structured work.
    Playbook generation with images Creates playbooks enhanced with images.
    Playbook recommendations Recommends playbook steps or structure.
    Spoke generation Generates Integration Hub spokes for integrations.
    Event handler generation Creates event-handling logic from intent.
    RPA bot generation Generates robotic process automation bots.
    LEAP installer Assists with installing and configuring automation components.

    Code and script assistance

    Table 3. Code and script assistance skills
    Skill Description
    Code Assist generation Generates code from natural-language prompts.
    Code Assist edit Edits or refactors existing code.
    Code Assist autocomplete Provides inline code completion.
    Code Assist summarization Explains what a piece of code does.
    Client script summarization Summarizes client-side scripts.
    Hide Code Assist API definition Controls visibility of Code Assist APIs.
    New column data generation Generates data for newly added table columns.

    Testing, quality, and risk

    Table 4. Testing, quality, and risk skills
    Skill Description
    Test generation Generates test cases from expected behavior.
    Change request risk explanation Explains risk factors in change requests.
    Risk assessment summarization Summarizes risk assessments.
    Risk event summarization Summarizes risk events.
    Security incident quality assessment Evaluates the quality of security incident handling.
    Approval recommendation Recommends approvals based on record context.

    Summarization and reading compression

    Table 5. Summarization and reading compression skills
    Skill Description
    App summary generation Summarizes an application's purpose and structure.
    Complete record generation Generates a full human-readable record summary.
    Document summarization Summarizes attached document content.
    Docs summarization Summarizes documentation content.
    Doc generation Generates documentation text.
    Work notes analysis Analyzes work notes and highlights key themes.
    Sidebar discussion summarization Summarizes sidebar discussions.
    Chat summarization Summarizes chat conversations.
    Email recommendation Generates recommended email responses.
    Resolution notes generation Generates resolution notes.
    Release notes generation Generates release notes.

    Case, incident, and service operations

    Table 6. Case, incident, and service operations skills
    Skill Description
    Incident summarization Summarizes incidents.
    Incident assist Assists with incident resolution.
    Incident sentiment analysis Analyzes sentiment in incidents.
    Case summarization Summarizes customer or employee cases.
    Suggested steps generation Recommends next actions.
    Chat reply recommendation Suggests chat replies.
    Activity response generation Generates responses to case activity.
    Work order task summarization Summarizes field service work order tasks.
    Government case summarization Summarizes public-sector cases.

    Knowledge and content intelligence

    Table 7. Knowledge and content intelligence skills
    Skill Description
    KB generation Generates knowledge base (KB) articles.
    Knowledge content recommendation Recommends relevant knowledge content.
    Article optimization Improves quality and clarity of knowledge articles.
    Potential knowledge gaps Identifies missing knowledge content.

    Analytics and data exploration

    Table 8. Analytics and data exploration skills
    Skill Description
    Analytics exploration Explores analytics data via natural language.
    Exploration summarization Summarizes analytics explorations.
    Analytics query generation Generates analytics queries from intent.
    Analytics insight generation Produces insights from analytics datasets.
    Analytics follow-up generation Generates follow-up analytical questions.
    Analytics hidden insight generation Surfaces non-obvious insights.
    Dashboard and visualization export Exports dashboards and visualizations.
    Data visualization generation Generates charts and visualizations.

    Configuration, CMDB, and architecture

    Table 9. Configuration, CMDB, and architecture skills
    Skill Description
    Configuration item (CI) summarization Summarizes configuration items.
    Manage duplicate CIs Identifies and manages duplicate CIs.
    Service mapping candidates Suggests service mapping candidates.
    Diagram change analysis Analyzes changes in architecture diagrams.
    Business application insights Generates insights on business applications.
    Register a business application Creates business application records.
    Register a digital integration Registers digital integrations.

    Security, risk, and compliance

    Table 10. Security, risk, and compliance skills
    Skill Description
    Correlation insights generation Generates correlation insights for security incidents.
    Post-incident analysis Summarizes incidents after resolution.
    Common control objective creation Creates control objectives.
    Control objective impact analyzer Analyzes impact of control objectives.
    Regulatory alert summarization Summarizes regulatory alerts.
    Vulnerable item deduplication Deduplicates vulnerability items.
    Suggest vulnerability solutions Recommends remediation actions.

    Finance, procurement, and supply chain

    Table 11. Finance, procurement, and supply chain skills
    Skill Description
    Invoice case summarization Summarizes invoice-related cases.
    Invoice data extraction Extracts structured data from invoices.
    Purchase order summarization Summarizes purchase orders.
    Procurement case summarization Summarizes procurement cases.
    Supplier summarization Summarizes supplier records.
    Negotiation summarization Summarizes sourcing and negotiation activity.