Jumpstart Your Legacy Workflow Migration

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Legacy Workflow Migration

    The Jumpstart Your Legacy Workflow Migration Accelerator helps ServiceNow Impact customers transition from legacy workflows to modern low-code automation tools, including Flows and Playbooks. This offering demonstrates migration capabilities and provides best practice resources to ensure a smooth transition, supporting workflows scheduled for deprecation in upcoming releases. It is available to customers with Impact Guided, Advanced, and Total packages.

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    Key Features

    • Session Preparation: Provisioning of a temporary instance with activation and configuration of flows and playbooks.
    • Customer Coaching Sessions:
      • Session #1: Up to 90 minutes covering Workflow Studio overview, Playbooks, Decision tables, and a demonstration of low-code automation tools such as Flows, Subflows, and Actions. Includes key resources and leading practice guides.
      • Session #2 (Optional): Up to 60 minutes for Q&A focused on Legacy Workflow Migration, available upon request.
    • Access: Customers receive 30 days of access to the temporary instance for hands-on exploration.
    • Customer Resources: Required participation from Platform Owners, System Administrators, and optionally Stakeholders, Developers, Trusted Service Partners, and Business Process Owners to ensure alignment and success.

    Practical Considerations

    This accelerator is not available in certain restricted environments, for self-hosted customers, or managed service providers with domain-separated instances. ServiceNow does not implement recommendations directly on customer production or non-production instances. Customers should refer to the official Impact Accelerator description for detailed requirements and exclusions.

    The Jumpstart Your Legacy Workflow Migration Accelerator provides a demonstration of the possibilities and capabilities of Legacy Workflow Migration.

    Accelerator overview

    Jumpstart Your Legacy Workflow Migration provides Impact customers with an overview and applied demonstration of migrating from legacy workflows to Flows and Playbooks. This offering  supports customers in adopting modern low-code automation tools, replacing workflows scheduled to be phased out in future releases. Additionally, this Accelerator provides key resources and leading practice guides to help customers with a smooth  transition.​

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provision a temporary instance
    • Activate and configure flows and playbooks
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of Workflow Studio
      • Playbook
      • Decision tables
    • Applied demonstration of: low code automatic tools
      • Flows
      • Subflows
      • Actions
    • Key resources and guides on leading practices
    • 30 days access to the temporary instance is provided
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related Legacy Workflow Migration

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Stakeholders Primary stakeholders responsible for Product and Portfolio management.  ✓
    Developers Writes code for the ServiceNow platform. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓
    Business Process Owner Responsible for developing, analyzing and improving critical business processes. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.