Jumpstart Your Multi-lingual Virtual Agent
Summarize
Summary of Jumpstart Your Multi-lingual Virtual Agent
The Jumpstart Your Multi-lingual Virtual Agent Accelerator demonstrates the capabilities of Dynamic Translation within ServiceNow’s Virtual Agent, AI Search, and Live Agent conversations. It provides Impact customers with a temporary instance to explore multi-lingual support and internationalization features. This Accelerator is designed to help customers quickly understand and implement Dynamic Translation to enhance user interactions in multiple languages.
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Key Features
- Temporary Instance Provisioning: Access to a dedicated environment for testing Dynamic Translation features.
- Dynamic Translation Activation and Configuration: Step-by-step setup within Virtual Agent and AI Search.
- Demonstrations: Real-time examples of Virtual Agent chatbot conversations, Live Agent handoffs in multiple languages, and AI Search NLU multi-lingual support.
- Customer Coaching Sessions: Up to two sessions (one included, one optional) to guide through setup, best practices, and Q&A.
- Leading Practices and Resources: Guidance on getting started and optimizing multi-lingual Virtual Agent deployment.
Customer Responsibilities
Successful engagement requires active participation from key roles including:
- Platform Owner: Accountable for overall platform governance and alignment with business strategy.
- Virtual Agent Lead: Subject matter expert for Virtual Agent configuration and management.
- System Administrators: Responsible for platform maintenance, support, and configuration tasks.
- Linguists/Localization Experts and Developers: Recommended for managing localization and custom development.
- Trusted Service Partners: Optional partners who may assist in adopting leading practices.
Practical Considerations
- This Accelerator is available in Guided, Advanced, and Total Packages.
- Some restrictions apply; it may not be available in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted, or other restricted environments.
- ServiceNow does not implement recommendations on customer production or sub-production instances.
What Customers Can Expect
By participating, customers will gain hands-on experience with Dynamic Translation, enabling multi-lingual Virtual Agent interactions, improved AI Search capabilities, and seamless handoffs to Live Agent in various languages. The coaching sessions and provided resources equip customers to configure and maintain a multi-lingual conversational experience aligned with their organizational needs.
This Accelerator provides a demonstration of the possibilities and capabilities of Dynamic Translation.
Overview
Jumpstart Your Multi-lingual Virtual Agent Accelerator provides Impact customers with a demonstration of the possibilities and capabilities of Dynamic Translation. A demonstration of how Dynamic Translation works using Virtual Agent conversations, within AI Search via a temporary cloned instance, and hand-offs to Live Agent are included. Leading practices to get started are also incorporated.
See Virtual Agent for additional information on Virtual Agent.
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What you get
- AI Search Assessment
- Provisioning of a temporary instance
- Activating and configuring Dynamic Translation
- Customer Coaching Session #1 (up to 60 min)
- Thirty days of access to the temporary instance
- Overview of Dynamic Translation and how to set it up
- Demonstration of Virtual Agent chatbot using dynamic translation
- Demonstration of Live Agent conversation using different languages
- Demonstration of Internationalization support for AI Search
- NLU multi-lingual support
- Leading practices and resources
- Customer Coaching Session #2 (Optional on Customer request – up to 60 min)
- Opportunity for a Questions and Answers session related to Dynamic Translation
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Virtual Agent Lead (Required) | Subject matter expert responsible for ServiceNow Virtual Agent. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Linguist or Localization Expert (Recommended) | Subject matter expert responsible for managing ServiceNow localization. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information/access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.
ServiceNow is not responsible for implementing [Product] recommendations on Customer’s sub-production or production instances.