Jumpstart Your Now Assist in Virtual Agent
Summarize
Summary of Jumpstart Your Now Assist in Virtual Agent
The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator is designed to help ServiceNow Impact customers quickly understand and implement Now Assist capabilities within the Virtual Agent framework. It provides a hands-on demonstration and guides customers through setup, showcasing how Generative AI enhances Virtual Agent functionalities. This accelerator is available to Impact Guided, Advanced, and Total package customers and aims to build confidence through practical coaching and key resources.
Show less
Key Features
- Provisioning of a temporary instance with 30 days access to experiment and build use cases.
- Activation of necessary plugins and configuration of Now Assist in Virtual Agent.
- Customer coaching sessions including:
- An initial 90-minute session covering Now Assist base features, prompt guidance, demonstrations of search, catalog ordering, VA Designer home page, topic migration, live agent transfer with chat summarization, and reporting.
- An optional 60-minute follow-up session for questions and additional support.
- Provision of key resources and leading practices to support implementation and adoption.
- Defined customer roles and responsibilities, including Platform Owner, System Administrators, and Trusted Service Partners, to ensure effective collaboration and governance.
Customer Requirements and Considerations
- Active involvement of Platform Owners and System Administrators is required for successful implementation and ongoing platform governance.
- Trusted Service Partners can participate to learn best practices and support future operations.
- Access and information requirements follow the guidelines outlined in the Impact Accelerator description.
- Some restrictions apply: the accelerator may not be available for self-hosted customers, those in restricted environments, or managed service providers with domain-separated instances.
- ServiceNow resources provide guidance and coaching but do not implement changes directly in the customer’s production or non-production environments.
Benefits for ServiceNow Customers
This accelerator enables customers to rapidly explore and deploy Now Assist in Virtual Agent, leveraging Generative AI to enhance user interactions and operational efficiency. Customers gain practical experience through guided setup, demonstrations, and expert coaching, which accelerates adoption and reduces implementation risks. The structured approach ensures alignment with governance and platform strategy while providing flexibility through optional follow-up support.
The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Virtual Agent.
Accelerator overview
Jumpstart Your Now Assist in Virtual Agent provides Impact customers with an overview and applied demonstration that helps you to gain a deeper understanding of how to get started with Now Assist in VA. This Accelerator guides customers through the setup process, while highlighting the potential of Generative AI in the Virtual Agent space. Additionally, it offers key resources and leading practices for getting started with confidence.
For additional information on the feature, see ServiceNow Otto for Virtual Agent
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What you get
- Session preparation
-
- Provision a temporary instance
- Activate related plugins
- Configure Now Assist in VA
- Build use cases to demonstrate during coaching session
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Overview of Now Assist in VA base system features
- Review of prompt guidance
- Applied demonstration of:
- Now Assist search in VA
- Turn by turn catalog ordering
- New VA Designer home page
- Topic migration (for pre-existing VA)
- Live Agent transfer with Chat Summarization
- Reporting
- Key resources and guides on leading practices
- 30 days access to the temporary instance is provided
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Now Assist in VA
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.