Jumpstart Your Now Assist in Virtual Agent

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Now Assist in Virtual Agent

    The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator is designed to help ServiceNow Impact customers quickly understand and implement Now Assist capabilities within the Virtual Agent environment. This accelerator offers a structured demonstration and guided setup to showcase how Generative AI can enhance Virtual Agent functionalities. It is available to customers with Impact Guided, Advanced, and Total packages and provides essential resources and best practices to enable confident adoption.

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    Key Features

    • Session Preparation: Includes provisioning a temporary instance, activating necessary plugins, configuring Now Assist in VA, and building use cases for demonstration.
    • Customer Coaching Session #1 (up to 90 minutes): Provides an overview of Now Assist in VA base features, prompt guidance, and an applied demonstration covering:
      • Now Assist search in Virtual Agent
      • Step-by-step catalog ordering
      • New Virtual Agent Designer home page
      • Topic migration for existing Virtual Agents
      • Live Agent transfer with chat summarization
      • Reporting capabilities
    • Access to Temporary Instance: Customers receive 30 days access to the provisioned temporary instance for hands-on experience.
    • Customer Coaching Session #2 (Optional, up to 60 minutes): Allows for Q&A and further discussion based on customer requests.
    • Customer Resource Requirements: Engagement typically involves Platform Owners, System Administrators, and Trusted Service Partners who provide governance, maintenance, and potential ongoing support.

    Practical Considerations

    • The accelerator supports customers by guiding them through setup and demonstrating key features, thereby accelerating adoption of Now Assist in Virtual Agent.
    • It is important to have the appropriate customer resources involved to ensure alignment with business strategy and platform governance.
    • Some restrictions apply: the accelerator or parts of it may not be available in restricted environments, for self-hosted customers, or managed service providers with domain-separated instances.
    • ServiceNow resources provide guidance and demonstrations but do not implement changes directly into customer production or non-production instances.

    The Jumpstart Your Now Assist in Virtual Agent (VA) Accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Virtual Agent.

    Accelerator overview

    Jumpstart Your Now Assist in Virtual Agent provides Impact customers with an overview and applied  demonstration that helps you to gain a deeper understanding of how to get started with Now Assist in VA. This Accelerator guides customers through the setup process, while highlighting  the potential of Generative AI in the Virtual Agent space. Additionally, it offers key resources and leading practices for getting started with confidence.

    For additional information on the feature, see Now Assist in Virtual Agent

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What you get

    Session preparation
    • Provision a temporary instance
    • Activate related plugins
    • Configure Now Assist in VA
    • Build use cases to demonstrate during coaching session
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of Now Assist in VA base system features
    • Review of prompt guidance
    • Applied demonstration of:
      • Now Assist search in VA
      • Turn by turn catalog ordering
      • New VA Designer home page
      • Topic migration (for pre-existing VA)
      • Live Agent transfer with Chat Summarization
      • Reporting
    • Key resources and guides on leading practices
    • 30 days access to the temporary instance is provided
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to Now Assist in VA

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.