Jumpstart Your Service Mapping

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Jumpstart Your Service Mapping

    The Jumpstart Your Service Mapping Accelerator is designed to demonstrate the capabilities and foundational techniques of Service Mapping to ServiceNow Impact customers. It highlights different mapping methods including ML-based, Tag-based, and Top-down approaches, providing key resources and best practices to help customers get started with Service Mapping effectively.

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    This Accelerator is available for customers with Impact Guided, Advanced, and Total packages.

    Key Features

    • Session Preparation: Setting up a demonstration instance and activating necessary Service Mapping plugins.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 minutes): Detailed overview of Service Mapping, review of mapping methods, live demonstration of features and capabilities, and guidance on leading practices.
      • Session #2 (optional, up to 60 minutes): Follow-up Q&A session to address customer-specific questions.
    • Customer Resources: One or more customer roles are involved to support the accelerator, including Platform Owner, Service Mapping Administrators, System Administrators, IT Application Service Owners, and Trusted Service Partners.

    Customer Responsibilities and Roles

    Successful engagement requires participation from key customer roles:

    • Platform Owner: Provides oversight and ensures alignment with business strategy and platform governance.
    • Service Mapping Administrators: Collaborate with application owners to identify critical services, assist in planning and testing, and monitor error logs.
    • System Administrators: Maintain platform stability, manage support cases, and perform configuration tasks related to ServiceNow releases.
    • IT Application Service Owners: Supply essential information for accurate service mapping and maintain application service records.
    • Trusted Service Partners: Participate in coaching sessions to understand best practices and potentially support future initiatives.

    Important Considerations

    • The Accelerator may not be available in restricted environments, self-hosted customers, or managed service providers with domain-separated instances.
    • ServiceNow resources provide coaching and recommendations but do not implement changes in customer sub-production or production instances.

    The Jumpstart Your Service Mapping Accelerator provides a demonstration of the possibilities and capabilities of Service Mapping.

    Accelerator overview

    Jumpstart Your Service Mapping provides Impact customers with an overview and applied demonstration of Service Mapping. This Accelerator focuses on Service Mapping Foundational techniques and various mapping methods. The possibilities and capabilities of Service Mapping are highlighted, providing key resources and leading practices for getting started.

    For more information on the feature, see Service Mapping.

    Note:
    This Accelerator is available for Impact Guided, Advanced, and Total packages.

    What you get

    Session preparation
    • Prepare a demonstration instance
    • Activate Service Mapping related plugins
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of Service Mapping
    • Review mapping methods:
      • ML-based
      • Tag-based
      • Top-down
    • Demonstration of Service Mapping features and capabilities
    • Key resources and guides on leading practices
    Customer coaching session #2 (optional upon customer request, up to 60 minutes)
    Opportunity for Q&A related to Service Mapping

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    Service Mapping Administrators Works with IT app owners to determine critical application services. Assists in the planning, building and testing of Service Mapping. Review SM error log daily to check for any corrections that are required. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks R and features. ✓
    IT Application Service Owners Provides information needed for successful mapping of an application service to both Service Mapping Admin and System Admins. Populates and maintains application service records. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information / access

    Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.

    ServiceNow resources are not responsible for implementing recommendations on customer’s sub-production or production instances.