Jumpstart Your Now Mobile for Employees
Summarize
Summary of Jumpstart Your Now Mobile for Employees
The Jumpstart Your Now Mobile for Employees accelerator is designed to introduce ServiceNow Impact customers to the capabilities of Now Mobile for Employees. It demonstrates essential employee-facing features such as viewing tasks, requests, and knowledge articles, and explains how Now Mobile integrates with Employee Center to provide a seamless employee experience. This accelerator also offers key resources and best practices to ensure a successful start with Now Mobile.
Show less
This offering is available for customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Prerequisites
Some Now Mobile functionalities require Employee Center or Employee Center Pro, including any necessary plugins.
What You Get
- Session Preparation: Includes provisioning a temporary instance (if applicable) and activation/configuration of related plugins.
- Customer Coaching Session #1 (up to 90 minutes): Provides an overview of base system functionalities for employees, a live demonstration of configuring data synchronization between the Portal and Now Mobile, and access to key resources and leading practice guides. A temporary instance with 30 days of access is included.
- Customer Coaching Session #2 (optional, up to 60 minutes): An optional Q&A session to address specific questions about Now Mobile for Employees.
Customer Roles and Responsibilities
Successful implementation requires engagement from various roles:
- Platform Owner: Accountable for the overall ServiceNow platform, providing leadership and governance.
- System Administrator(s): Maintain platform stability, manage support cases, and perform configuration tasks.
- Process Owner(s): Senior leaders accountable for ensuring business processes are fit-for-purpose.
- Developers: Responsible for coding on the ServiceNow platform.
- Trusted Service Partners: Participate in coaching sessions to understand best practices and support customers as needed.
Additional Information
Further details regarding legal terms, prerequisites, specifications, and exclusions are provided in the Impact Accelerator Terms Matrix.
This accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees.
Accelerator Overview
Jumpstart Your Now Mobile for Employees introduces Impact customers to Now Mobile, providing an overview of its base system capabilities along with a demonstration of the configuration steps needed to get started. The session focuses on key employee-facing features such as viewing tasks, requests, and knowledge articles. We will also highlight how Now Mobile aligns with Employee Center to create a seamless employee experience. Additionally, this accelerator includes key resources and leading practice guides to help customers get started with success.
Prerequisites
Certain Now Mobile functionalities require Employee Center or Employee Center Pro (and any associated plugins).
What You Get
- Session Preparation
-
- Provisioning of a temporary instance (if applicable)
- Activation and configuration of related plugins
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview of base system functionalities available to employees through Now Mobile
- Applied demonstration of how to configure data synchronization between Portal and Now Mobile
- Key resources and leading practices guides
- Temporary instance provided with 30 days access
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 min)
- Opportunity for Questions and Answers related to Now Mobile for Employees
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owner(s) | A senior leader within each business unit for each major process or service (Example, incident, change, employee onboarding) and is accountable for ensuring that the process is fit-for-purpose. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |