Jumpstart Your Now Mobile for Employees
Summarize
Summary of Jumpstart Your Now Mobile for Employees
This accelerator introduces ServiceNow customers to Now Mobile for Employees, demonstrating its core capabilities and configuration steps. It focuses on employee-facing features like viewing tasks, requests, and knowledge articles, and explains how Now Mobile integrates with Employee Center to deliver a seamless employee experience. The session also provides key resources and best practices to help customers quickly adopt and succeed with Now Mobile.
Show less
Available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages, the accelerator requires Employee Center or Employee Center Pro along with necessary plugins for full functionality.
What You Get
- Session Preparation: Includes provisioning of a temporary instance (if applicable) and activation/configuration of required plugins.
- Customer Coaching Session #1: Up to 90 minutes covering an overview of Now Mobile’s base system functionalities, a live demonstration of configuring data synchronization between the Portal and Now Mobile, and access to key resources and best practice guides. A temporary instance with 30 days access is also provided.
- Customer Coaching Session #2 (Optional): Up to 60 minutes for questions and answers related to Now Mobile for Employees, available upon customer request.
Customer Roles and Responsibilities
To maximize the value of this accelerator, various customer roles are involved:
- Platform Owner: Oversees the ServiceNow platform, ensuring alignment with business strategy and governance.
- System Administrator(s): Maintains platform stability, manages support cases, and performs configuration and feature delivery.
- Process Owner(s): Senior leaders accountable for ensuring business processes are fit-for-purpose.
- Developers: Responsible for custom coding within the ServiceNow platform.
- Trusted Service Partners: Participate in coaching sessions to understand best practices and support ongoing customer needs.
Additional Notes
For full functionality, certain Now Mobile features require Employee Center or Employee Center Pro along with associated plugins. Additional legal terms, prerequisites, and requirements are detailed in the Impact Accelerator Terms Matrix.
This accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees.
Accelerator Overview
Jumpstart Your Now Mobile for Employees introduces Impact customers to Now Mobile, providing an overview of its base system capabilities along with a demonstration of the configuration steps needed to get started. The session focuses on key employee-facing features such as viewing tasks, requests, and knowledge articles. We will also highlight how Now Mobile aligns with Employee Center to create a seamless employee experience. Additionally, this accelerator includes key resources and leading practice guides to help customers get started with success.
Prerequisites
Certain Now Mobile functionalities require Employee Center or Employee Center Pro (and any associated plugins).
What You Get
- Session Preparation
-
- Provisioning of a temporary instance (if applicable)
- Activation and configuration of related plugins
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview of base system functionalities available to employees through Now Mobile
- Applied demonstration of how to configure data synchronization between Portal and Now Mobile
- Key resources and leading practices guides
- Temporary instance provided with 30 days access
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 min)
- Opportunity for Questions and Answers related to Now Mobile for Employees
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owner(s) | A senior leader within each business unit for each major process or service (Example, incident, change, employee onboarding) and is accountable for ensuring that the process is fit-for-purpose. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |