TuneUp Your Platform Analytics
Summarize
Summary of TuneUp Your Platform Analytics
The TuneUp Your Platform Analytics Accelerator helps ServiceNow Impact customers assess and improve their Platform Analytics implementation to maximize value. It offers a detailed review and demonstration of advanced Platform Analytics capabilities, including Performance Analytics, Workspaces, and User Experience Analytics. The goal is to enhance insight, adoption, and utilization of Platform Analytics within your organization.
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This accelerator is available for Impact Guided, Advanced, and Total packages and supports selected applications such as ITSM, SAM, SPM, CSM, or HR.
Key Features
- Session Preparation: Includes provisioning a temporary instance and conducting a Platform Analytics HealthScan.
- Configuration and Activation: Platform Analytics Content Packs are activated and configured for a selected application.
- Customer Coaching Session #1 (up to 90 minutes): Covers an overview and demonstration of Platform Analytics, configuring custom metrics and jobs, advanced table setup, Performance Analytics, Workspace and User Experience capabilities, and housekeeping best practices.
- Thirty days of access: Customers receive 30-day access to the temporary instance for hands-on exploration.
- Customer Coaching Session #2 (optional, up to 60 minutes): Provides an opportunity for Q&A and further discussion on Platform Analytics upon customer request.
Customer Responsibilities
Successful engagement requires involvement from various customer roles including:
- Platform Owner (Required): Oversees platform governance and alignment with business strategy.
- System Administrator(s) (Required): Maintains platform stability and performs configuration tasks.
- Reporting Lead(s) (Required): Coordinates with the ServiceNow consultant and drives engagement actions.
- Recommended roles: Process/Service Owners, Developers, Process Leads, Service Managers, and Trusted Service Partners who support governance and best practices adoption.
Important Considerations
- This Accelerator may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted setups.
- ServiceNow does not implement recommendations directly on customer production or sub-production instances.
- Customer must provide required resources and access as outlined in the applicable Impact Accelerator description.
The TuneUp Your Platform Analytics Accelerator provides guidance on maintaining and governing Platform Analytics health to optimize value.
Overview
TuneUp Your Platform Analytics provides Impact customers with an assessment of their current Platform Analytics implementation. This offering includes an applied demonstration of the capabilities of advanced Platform Analytics configuration, including Performance Analytics, Workspaces, and User Experience Analytics. We aim to assist you in obtaining better insight into your Platform Analytics investment and provide leading practices on how to best increase adoption and utilization.
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session Preparation
- Provisioning of a temporary instance
- Platform Analytics HealthScan analysis
- Activation and configuration of Platform Analytics Content Packs for one of the selected applications, ITSM, SAM, SPM, CSM, or HR
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview and demonstrate Platform Analytics
- Set up Platform Analytics for success:
- Review comparisons to the base system implementation
- Create custom metrics and jobs
- Walk through the following:
- Advanced table and Performance Analytics
- Workspace and User Experience capabilities
- Discuss housekeeping and maintenance leading practices
- Thirty days of access granted to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
- Opportunity for Q&A related to Platform Analytics
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Process/Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Process Lead(s) (Recommended) | Subject matter expert responsible for managing the applicable process. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.
ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.