Evaluate agentic AI assets

  • Release version: Zurich
  • Updated March 18, 2026
  • 1 minute to read
  • Agentic evaluations enable you to test agentic AI assets against defined datasets to verify quality before deployment. Run results score performance, identify issues, and provide opportunities for optimization.

    Get started

    Automated evaluations for agentic AI are a structured quality assurance capability for agentic AI assets built in AI Agent Studio. Each evaluation run tests your agents against a defined dataset, applies LLM-powered judges to score key quality dimensions, and surfaces issues with recommended fixes. Use automated evaluations to get objective, explainable evidence that your agentic AI is ready to deploy.

    Helpful resources

    Some ServiceNow resources that can provide you with helpful information are:
    ServiceNow Community
    ServiceNow Community
    Developer
    developer.servicenow.com
    Impact
    http://impact.servicenow.com
    ServiceNow University
    ServiceNow University
    Best Practices
    Best Practices
    Partner
    https://www.servicenow.com/partners.html
    ServiceNow
    http://servicenow.com
    ServiceNow Store
    http://servicenow.com
    Support