Assessing readiness status

The AI Readiness Evaluation app shows you a high-level overview of your go or no-go status for your organization's readiness to implement agentic AI, generative AI, or both.

Navigate to Workspaces > AI Readiness Evaluation and select the Home icon to review your assessments' home page.

An overall ready or action-required status is determined by percentage rules. A green Ready button appears if over 75% of your instance is ready to implement agentic AI, generative AI, or both.A yellow Action Required button appears if 75% or less of your instance is determined to be ready to implement agentic AI, generative AI, or both. Each finding is broken down and automatically tagged as a product, data, or configuration issue. Having issues categorized lets you know whether you should open a Now Support case, cleanse data, or adjust platform settings.

The AI Assessment Home Page tab details the Ready or Action Required for agentic AI in ITSM and CSM.

Figure 1. Example of the Agentic AI Assessment Home Page

The AI Assessment Home Page tab details the go or no-go status for AI products and features, including:

• ServiceNow Otto for AI Search
• ServiceNow Otto for Virtual Agent
• ServiceNow Otto for IT Service Management (ITSM)
• ServiceNow Otto for Customer Service Management (CSM)
• ServiceNow Otto for HR Service Delivery (HRSD)

Figure 2. Example of the AI Assessment Home Page

Select the assessment feature's tile on the home page to be redirected to that assessment tab's report results.

To impact these percentages, rerun your scheduled jobs after making your suggested assessment fixes.