Generative AI Controller tables

  • Release version: Zurich
  • Updated March 3, 2026
  • 3 minutes to read

    • Generative AI Controller use dedicated tables to log AI activities and track Now Assist usage across Now Assist capabilities.

    Generative AI Log [sys_generative_ai_log] table

    Logs generative AI prompts, responses, and edited responses for debugging LLM calls. Log entries related to HR are restricted to HR administrator to protect sensitive information.
    Table 1. Generative AI Log [sys_generative_ai_log]
    Column Data type Description
    Additional Data String Contains concatenated values for actions performed on the generated LLM response, such as copied or edited. This field is populated through the feedback API.
    Caller String Contains information about the calling application that generated the log entry.
    Completed At Date/Time Timestamp when the generative AI execution completed.
    Conversation Reference Reference to the conversation this log is part of.
    Created Date/Time Date and time when the log entry was created.
    Created By String Contains user information that initiated the execution or flow.
    Definition Reference Reference to the capability definition responsible for generating the log entry.
    Derived Scope Reference Associated scope of the application that generated the log entry.
    Domain Domain ID Domain associated with the execution that generated the log entry.
    Domain Path Domain Path Path associated with the domain from where the capability is executed. When domain separation is enabled, this column is automatically populated by the platform.
    Edited Response String Captures the edited version of the response when a user modifies it.
    Error String Error message, if the request encountered an error.
    Error Code String Error code associated with the error message.
    External True/False Error code associated with the error message.
    Feedback Choice Feedback on the LLM response. Possible values: Accepted, Rejected, Ignored, SlightlyPositive, SlightlyNegative, LikelyPositive.
    Feedback Timestamp Date/Time Timestamp when the feedback was submitted.
    Gen AI Usage Log Reference Reference to the Gen AI Usage Log.
    Metadata Document Document ID Document ID for metadata used for the requested execution, if only a single document is used.
    Metadata Documents Glide List Document IDs for metadata used for the requested execution, if multiple documents are used.
    Metadata Table Table Name Table name for the metadata.
    Model Name String Name of the model used for processing the generative AI request, such as gpt_large, claude_small, or gemini_small.
    Model Version String Version of the ServiceNow LLM model used.
    Output Metadata String Metadata received from the model or LLM, including tokens, processing time, and response time.
    Prompt String Final prompt passed to the model.
    Prompt Config Reference Reference to the prompt configuration, which contains settings such as model and temperature used in the request to the LLM.
    Prompt Token Count Integer Number of tokens used in the prompt.
    Response String The response generated by the LLM.
    Response Token Count Integer Number of tokens in the response.
    Skill Config Id Reference Reference to the skill configuration.
    Source String Source feature responsible for the execution, such as ChatSummary, Now Assist in AI Search, or WWNA: Refine.
    Started At Date/Time Timestamp when the generative AI execution started.
    Status String Status of the AI log. Possible values: Success, Error.
    Target Language String Target language for the AI log.
    Time Taken Integer Time taken for the AI log process.
    Untranslated Prompt String The untranslated version of the prompt.
    Updated Date/Time Date and time when the log entry was last updated.
    Updated By String User who made updates to the log.
    Updates Integer Number of updates made to the log record.

    Gen AI Usage Log [sys_gen_ai_usage_log] table

    Tracks each use of a Now Assist capability triggered from Workflow Studio, Virtual Agent Designer topics, or scripts such as business rules and UI actions.
    Table 2. Gen AI Usage Log [sys_gen_ai_usage_log]
    Column Data Type Description
    Assists Integer Number of assists used or consumed.
    Created Date/Time Date and time when the log entry was created.
    Created By String Contains user information that initiated the execution or flow.
    Document Document ID Document ID for metadata used for the requested execution.
    Document Table String Table name for the document table.
    Domain Domain ID Domain associated with the execution that generated the log entry.
    Domain Path Domain Path Path associated with the domain from where the capability is executed.
    Execution Type Choice Type of execution. Possible values: Test, Evaluation, Auto Prompt Tuning.
    Feature Reference Source feature for the assist usage.
    Line Item Name String License line item name associated with the assist usage.
    License Name String License name associated with the assist usage.
    Plugin Name String Plugin name that the feature responsible for the assist usage is part of.
    Skill Config Id Reference ID of the skill responsible for the assist usage.
    Status Choice Status of the usage log. Possible values: Completed, Pending.
    Strategy Choice Strategy used for pricing the assist usage.
    Trial Assists Integer Number of assists counted as trial assists.
    User Reference User associated with the assist usage.