Using AI Readiness Evaluation

The AI Readiness Evaluation app helps you find actionable items in your implementation preparation and provides direct hyperlinks to improve upon those gaps.

Overview of AI Readiness Evaluation

Use the AI Readiness Evaluation app to help you prepare to launch generative AI, agentic AI, or both for your organization. The following list is a high-level overview of the documentation topics in this section that you can refer to on how to use and interpret the AI Readiness Evaluation results.

• Using AI Readiness Evaluation dashboard

  View an overall dashboard of your assessments' findings divided up into percentages and bar chart visuals.

• Assessing readiness status

  View an overall dashboard of readiness and issue categorization before implementing AI.

• Reviewing your AI assessment

  View the AI assessment report results for the five available products.

• Reviewing your Agentic AI assessment

  View the agentic AI assessment report results for IT Service Management (ITSM) and Customer Service Management (CSM).