AI strategy tab in AI Control Tower
Summarize
Summary of AI strategy tab in AI Control Tower
The AI strategy tab in the AI Control Tower workspace provides a centralized view of all AI-related priorities, goals, planning items, and execution activities such as projects and demands. It enables ServiceNow customers to effectively track and monitor AI initiatives across multiple key areas including strategy, costs, prioritized work, and risks, issues, decisions, actions, and request changes (RIDAC). This comprehensive visibility supports informed decision-making around AI efforts.
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Strategy
This section displays and tracks AI strategic priorities and goals configured in the ServiceNow Goal Framework and Strategic Planning applications. It surfaces strategic priorities with their Type set to Artificial Intelligence and goals categorized under Artificial Intelligence, allowing you to monitor their ongoing progress within the AI Control Tower.
Costs
The Costs section tracks financial aspects of AI planning items such as projects, epics, and demands by comparing planned, budgeted, and actual costs. It includes items tagged with the Investment type of Artificial Intelligence in the Strategic Planning Workspace, enabling effective cost monitoring for AI initiatives.
Prioritized AI work
This area highlights AI-related planning items that have been prioritized and are under active planning or execution. It shows projects, epics, and demands marked with Investment type Artificial Intelligence and State set to Prioritized, helping you track the status of prioritized AI work.
AI RIDAC (Risks, Issues, Decisions, Actions, and Changes)
The AI RIDAC section gives visibility into critical project-level risks, issues, decisions, actions, and change requests associated with AI investments. It includes projects identified as AI investments in PPM Standard or Project Workspace, or those linked to AI-related goals and strategic priorities. This section helps you stay informed on potential challenges and decisions impacting AI projects.
The AI strategy tab includes information about all the AI-related priorities, goals, planning items, and execution items—projects and demands in the AI Control Tower workspace.
This tab helps you track and monitor AI-related work across various sections—Strategy, Costs, Prioritized AI work, and AI Risks, Issues, Decisions, Actions, and Request Changes (RIDAC)—enabling you to make informed decisions. The tab displays the AI-related work defined in ServiceNow® Goal Framework, the ServiceNow® Strategic Planning, and ServiceNow® PPM Standard.
Strategy
The Strategy section helps you monitor and track your AI strategic priorities, goals, and targets associated with these goals.
Strategic priorities with the Type field set to Artificial Intelligence and goals with the Category field set to Artificial Intelligence in the Goal Framework application appear in the Strategy section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Create a strategic priority for a strategic plan and Create a goal in Strategic Planning.
Costs
The Costs section helps you track the costs of your AI planning items—such as projects, epics, and demands—by comparing planned cost, budgeted cost, and actual cost.
Planning items with the Investment type field set to Artificial Intelligence in the Strategic Planning Workspace appear in the Costs section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Add planning items to Prioritization.
Prioritized AI work
The Prioritized AI work section helps you track your projects, epics, demands being planned and done around AI.
Planning items with the Investment type field set to Artificial Intelligence and the State field set to Prioritized in the Strategic Planning Workspace appear in the Prioritized AI work section in the AI Control Tower workspace, enabling you to monitor their progress effectively. For details, see Add planning items to Prioritization and Prioritize work.
AI RIDAC
The AI RIDAC section helps you monitor key project risks, issues, decisions, actions, and changes, enabling you to make informed decisions.
- Projects with the Investment type field set to Artificial Intelligence in PPM Standard (Project Management or Project Workspace). For details, see Create a project from Project Workspace and Add a RIDAC record to a project in Project Workspace.
- The Category field on the associated primary goal record is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see Create a goal in Goal Framework and Create a goal in Strategic Planning.
- The Type field on the strategic priority of the associated primary goal is set to Artificial Intelligence in Goal Framework or Strategic Planning Workspace. For details, see Create a strategic priority for a strategic plan.