Now Assist AI assets

  • Release version: Zurich
  • Updated December 9, 2025
  • 3 minutes to read
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    Summary of Now Assist AI assets

    Now Assist AI assets provide generative AI skills, AI agents, and agentic workflows designed to enhance efficiency and results within your ServiceNow instance. These components can operate independently or in combination to automate tasks, generate content like summaries and resolution notes, and execute structured sequences of tasks with minimal human intervention.

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    Key Features

    • Now Assist skills: Predefined generative AI capabilities for tasks such as creating summaries and resolution notes.
    • Now Assist agentic workflows: Structured sequences of tasks performed by AI agents to fulfill business objectives, manageable via AI Agent Studio.
    • Platform AI agents: Software entities that perceive their environment, make decisions, and take actions to automate processes or interact with users.
    • Default activation: Certain skills, agents, and workflows are enabled by default to help you get started quickly.
    • Regional and compliance considerations: Availability of AI features varies based on geographic location, regulatory environments, and data center restrictions. Some capabilities are unavailable in specific regions, regulated markets, or environments such as FedRAMP or Australia IRAP-Protected data centers.

    Important Considerations

    • AI limitations: AI-generated outputs may not always be accurate, complete, or appropriate. Customers should rigorously test and evaluate AI use cases, maintain human oversight, and avoid sole reliance on AI for critical decisions, particularly in sensitive domains like healthcare, finance, legal, and security.
    • Data processing: Customer data used by Now Assist may be transferred to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure), managed under ServiceNow’s internal policies and compliance standards.
    • Data collection and privacy: Inputs, outputs, and modifications are collected to improve ServiceNow AI technologies. Customers have the option to opt out of future data collection as outlined on the Now Assist Opt-Out page.
    • Compliance: Use of Now Assist AI assets must comply with ServiceNow’s AI Acceptable Use Policy, which is subject to updates.

    The Now Assist AI experience includes generative AI skills, AI agents, and AI agentic workflows. These components work alone or in combination to help achieve efficiencies and results on your instance.

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    Important:
    Some Now Assist skills, agents, and agentic workflows are turned on by default. For more information, see Now Assist skills, agents, and agentic workflows on by default.

    For a list of AI assets that are turned on by default, see Now Assist skills, agents, and agentic workflows on by default.

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.