AI Service Graph Connector for Microsoft

The AI Service Graph Connector for Microsoft enables you to discover and import AI assets from Azure AI Foundry and Copilot Studio environments into ServiceNow AI Control Tower.

The connector creates separate AI connections for each Microsoft platform, cataloging AI agents, models, and prompts. The usage information is consumed by the AI Control Tower value dashboard, providing comprehensive visibility and governance of your AI operations.

Key capabilities:

• Discovery of Azure AI Foundry agents across ML Services, AI Services, and New Foundry variants.
• Discovery of Microsoft Copilot agents across single or multiple Power Platform environments.
• AI asset lineage and dependency tracking through sub-component relationships.
• Usage and execution of metrics aggregated by agent, date, and session.
• Support for tenant-wide discovery or filtered discovery by resource and region (Azure Foundry).
• Multi-environment discovery using a single Copilot connection.

Download apps from the store

Visit the  ServiceNow store website to download the AI Service Graph Connector for Microsoft  application.

Supported ServiceNow versions

Release	Status
Australia	Supported
Zurich	Supported
Yokohama Patch 11	Supported

User Roles

You must have one of the following roles assigned to complete the configuration task.

Required Role

sn_ai_disc.discovery_admin

sn_cmdb_int_util.sgc_admin

ServiceNow Prerequisites

Complete the following setup steps once when configuring the connector for the first time.

Note:

Updating data source access and clear cache is a prerequisite that needs to be completed only once, when setting up a new instance for the first time.

Update Data Source Access

The connector requires write permissions to the Data Source table to create data sources.

To enable data source creation:

1. Select Global from the application picker.
2. Navigate to Application Access.
3. Select the Can create, Can update, and Can delete check boxes.
4. Select Update.
5. Switch to the connector application scope.

Clear cache

Clear the cached data for the Data Source and Tables.

To clear the cache:

1. Navigate to System Definition > Background Scripts.
2. Enter the following script in the Run Script text box:

   GlideTableManager.invalidateTable('sys_data_source');
   GlideCacheManager.flushTable('sys_data_source');
   GlideTableManager.invalidateTable('sys_db_object');
   GlideCacheManager.flushTable('sys_db_object');
   

3. Select Run Script.
   Note:

   The script might take several minutes to complete. After completion, switch to the connector application scope.
4. After completion, switch to the connector application scope.

• Enter multiple environment IDs as comma-separated values in the Environment ID field (eg: env-id-1, env-id-2, env-id-3).
• The same OAuth credentials (Client ID and Client Secret) are used for all environments.
• Verify the application user is configured in each environment with the required security roles.
• Each environment will be tested and discovered separately during the import process.