Document Intelligence monitoring dashboard

  • Release version: Zurich
  • Updated January 27, 2026
  • 2 minutes to read

    • Monitor the overall performance of Document Intelligence over time in the Document Intelligence monitoring dashboard.

    Important:
    Starting with the Zurich release, Document Intelligence is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the Deprecation Process article [KB0867184] in the Now Support Knowledge Base. Instead, you can extract information from documents using the Now Assist in Document Intelligence application. For more information, see Now Assist in Document Intelligence.

    Overview of the Document Intelligence monitoring dashboard

    The Document Intelligence monitoring dashboard provides a high-level overview of your Document Intelligence usage and value.

    Document Intelligence monitoring dashboard showing metrics on DocIntel activity.

    The data visualizations show document extraction activity in your instance. For example:
    • Active use cases
    • Active document tasks
    • Processed pages
    • Processed document tasks
    • Accuracy of the DocIntel recommendations
    This dashboard provides useful answers to the following questions:
    • How many documents are processed using DocIntel?
    • How much of the document extraction is automated?
    • How has DocIntel accuracy progressed over time?

    View the Document Intelligence monitoring dashboard

    Access the Document Intelligence monitoring dashboard on the Monitoring screen of the Admin experience.

    Before you begin

    • Ensure that the Document Intelligence application (sn_docintel) and Document Intelligence Admin (com.snc.docintel_admin) ServiceNow® Store application is installed and active. For more information, see Install Document Intelligence.
    • Have an active use case with multiple completed document tasks. For more information, see Set up document extraction use cases.
    • Role required: sn_docintel.admin, sn_docintel.manager, or admin.

    Procedure

    1. Navigate to All > Document Intelligence > Document Data Extraction Administration > Monitoring.
    2. Optional: Select a date range in the Date range filter to show only the data within the selected dates.
    3. Optional: Select one or more use cases in the Use cases filter to show only the data that applies to the selected use cases.
    4. Optional: Select an object within a chart to see additional details.

    Data visualizations in the Document Intelligence monitoring dashboard

    The Document Intelligence monitoring dashboard uses data visualizations to display your Document Intelligence (DocIntel) usage and performance data.

    The following table describes the data visualizations shown on the Monitoring screen.
    Table 1. Data visualizations showing Document Intelligence usage and performance
    Name Description
    Use cases by mode The number of document extraction use cases in this instance, grouped by extraction mode.
    Pages processed The number of pages processed for data extraction using DocIntel in this instance over the selected date range.
    Document tasks processed The number of DocIntel document tasks processed in this instance over the selected date range.
    Document tasks by status The number of DocIntel document tasks in this instance, grouped by status.
    Average accuracy per use case The percentage of times that the top recommendation from DocIntel is the correct field value, based on the tasks completed for a use case.
    Document tasks per use case The number of DocIntel document tasks for each use case, grouped by status.