Now Assist Data Kit

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist Data Kit

    ServiceNow® Now Assist Data Kit enables customers to add curated datasets to a data catalog. These datasets integrate with the ServiceNow SDK to facilitate AI skill development and evaluation, enhancing the customization and effectiveness of AI-driven capabilities within the ServiceNow platform.

    Show full answer Show less

    Key Features

    • Dataset Creation and Management: Customers can create and configure custom datasets to improve AI prompt and skill performance.
    • Integration with ServiceNow SDK: Allows seamless use of curated datasets for AI skill building and testing.
    • Regional and Compliance Considerations: Some Now Assist features are restricted or unavailable in certain data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected) and regions. Customers should verify feature availability for their environment.
    • Support Resources: Access to community forums, known error portals, and customer service for troubleshooting and assistance.

    AI Limitations and Responsibilities

    The application uses AI and machine learning, which may not always provide accurate or complete results. Customers are responsible for validating AI outputs with human oversight and should avoid solely relying on AI for critical decisions, especially in sensitive domains like healthcare, finance, legal, and security. Compliance with ServiceNow’s AI Acceptable Use Policy is required.

    Data Processing and Collection

    • Data from customer instances is transferred to centralized ServiceNow environments, which may be in different regions or managed by third-party cloud providers such as Microsoft Azure.
    • ServiceNow handles data according to internal policies and compliance standards, with transparency provided via the CORE Compliance Portal.
    • Input, output, and edits generated by the application are collected to improve ServiceNow AI products and models. Customers may opt out of this data collection at any time.

    Use ServiceNow®Now Assist Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.

    Get started

    Now Assist Data KitNow Assist Data Kit
    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.