Platform AI agents

Explore different AI agents available in platform Now Assist applications.

Looking for an AI agent?

• There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see Find AI agents.
• To find agents that might not be installed on your instance, visit the AI Agent Marketplace on the ServiceNow Store.

AI agents are also provided with some of the Integration Hub spokes or plugins that are preconfigured and are callable from interfaces such as AI Agent Studio and Virtual Agent. For more information, see Available AI agents for Integration Hub.

• Platform Approval assistance AI agent
  The Approval assistance AI agent is an AI agent that enables you to see your list of pending approvals, as well as see the details about your pending approvals. You can then approve or reject requests and tickets from Now Assist in Virtual Agent.
• Platform Issue Readiness AI agent
  The Issue Readiness AI agent analyzes the current state of a task to assess and determines whether it is ready to be worked on.
• Platform Request status AI agent
  The Request status AI agent is an AI agent that enables you to view tickets and make updates to them from Now Assist in Virtual Agent, the Now Assist panel, or Microsoft Teams.