Knowledge content recommendation

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Knowledge generative AI skills on the ServiceNow AI Platform provides recommendations for editing a knowledge article. Once activated, this skill is available on the ServiceNow Otto context menu.

    The ServiceNow Otto Knowledge content recommendation is a Platform skill that is enabled by the admin from the Knowledge feature card. The skill allows agents and authors to use the ServiceNow Otto context menu to elaborate and shorten content in a knowledge article.

    Figure 1. The ServiceNow Otto context menu in Knowledge Management
    Use ServiceNow Otto to elaborate or shorten content in the knowledge article.

    For more information, see Edit an article using the ServiceNow Otto context menu.