Additional resources for AI products and solutions

If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites.

Note:

Many resources below require you to log in to sites like ServiceNow University, Now Create, or the ServiceNow Community. If the expected resource does not load, please log in and try to access the resource again.

Table 1. Resource links

AI features or products	Resource type	Resources
AI Agents	Release Notes	Now Assist AI Agents Release Notes.
AI Agents	Getting started	Getting started with AI Agents. Identifying agentic workflows.
AI Agents	Best practices	Build custom skills Assess the AI agents' and agentic workflows' performance
AI Agents	Glossary	Now Assist and Agentic AI glossary.
AI Agents	Training	AI Agents Essentials (2025 Q1 Store Release) AI Agent Readiness AI Essentials Initiating AI Agents Introduction to Agentic AI Now Assist AI Agents learning path
AI Agents	FAQs	AI agents FAQ
AI Control Tower	Release notes	AI Control Tower release notes
AI Control Tower	Getting started	Overview of Advanced AI and Data Products
AI Control Tower	Training	AI Control Tower Basics AI Control Tower learning path
Document Intelligence	Release notes	Document Intelligence release notes
Document Intelligence	Getting started	Getting started with Document Intelligence Document Intelligence quick start guide (ServiceNow Community)
Document Intelligence	Tips and examples	Document Intelligence examples
Document Intelligence	Troubleshooting	Troubleshooting and best practices for Document Intelligence
Document Intelligence	FAQs	Document Intelligence FAQs
Document Intelligence	Training	Document Intelligence Overview Document Intelligence Fundamentals
Miscellaneous	Best practices	Best practices for agentic workflow creation Best practices on LLM Model/Provider Selection for Custom Skill Development Best practices for Now Assist Skill Kit Best practices to use knowledge articles with Now Assist (Gen AI)
Miscellaneous	Getting started	Quick start guide for Now Assist
Miscellaneous	FAQs	Now Assist skill kit FAQ
Natural Language Understanding and Natural Language Query	Getting started	Getting started with NLU NLU quick start guide (ServiceNow Community)
Natural Language Understanding and Natural Language Query	Best practices	Best practices for NLU
Natural Language Understanding and Natural Language Query	Tips and examples	NLU examples
Natural Language Understanding and Natural Language Query	Troubleshooting	Troubleshooting for NLU
Natural Language Understanding and Natural Language Query	FAQs	NLU FAQs
Natural Language Understanding and Natural Language Query	Training	Natural Language Understanding (NLU) Fundamentals
Now Assist	Release notes	Now Assist and agentic AI release notes
Now Assist	Getting started	Getting Started with Now Assist (YouTube) Getting started with Now Assist for Code (YouTube) Getting Started with Now Assist for Creator (YouTube) Getting Started with Now Assist for CSM (YouTube) Getting Started with Now Assist for ITSM (YouTube) Getting Started with Now Assist for AI Search (YouTube) Now Assist quick start guide (ServiceNow Community) Now Assist for Code quick start guide (ServiceNow Community) Now Assist panel fundamentals (YouTube)
Now Assist	Best practices	Now Assist best practices Now Assist best practices (ServiceNow Community) Knowledge article best practices (ServiceNow Community)
Now Assist	Tips and examples	Now Assist conversational catalog request in practice (ServiceNow Community) Now Assist examples
Now Assist	FAQs	Generative AI Controller FAQ Now Assist FAQ Now Assist in AI Search FAQ Now Assist FAQs
Now Assist	Glossary	Now Assist and Agentic AI glossary.
Now Assist	Training	AI Builder Fundamentals Introduction to Generative AI Now Assist Essentials (2025 Q2 Store Release) Now Assist Essentials (November 2024 Store Release) Now Assist in Virtual Agent Implementation (August 2024 Store Release) Now Assist in Search Implementation (Feb 2024 Store Release) Now Assist for Creator Implementer Now Assist for Field Service Management (FSM) Implementer Now Assist for Customer Service Management (CSM) Implementer Now Assist for HR Service Delivery (HRSD) Implementer Now Assist for IT Service Management (ITSM) Implementer
Predictive Intelligence	Release notes	Predictive Intelligence release notes
Predictive Intelligence	Getting started	Getting started with Predictive Intelligence Predictive Intelligence quick start guide (ServiceNow Community)
Predictive Intelligence	Best practices	Predictive Intelligence best practices
Predictive Intelligence	Tips and examples	Predictive Intelligence examples
Predictive Intelligence	FAQs	Predictive Intelligence FAQs
Predictive Intelligence	Training	Predictive Intelligence Fundamentals
Task Intelligence	Getting started	Getting started with Task Intelligence Task Intelligence quick start guide (ServiceNow Community)
Task Intelligence	Best practices	Troubleshooting and best practices for Task Intelligence
Task Intelligence	FAQs	Task Intelligence FAQs
Task Intelligence	Training	Task Intelligence for ITSM - Quick Start Guide Task Intelligence for CSM - Quick Start Guide AI Academy Get Started with Task Intelligence -use AI to categorize cases AI Academy Task Intelligence for ITSM AI Academy Task Intelligence - Customer Service Management