Exploring AI Agent Advisor

  • Release version: Zurich
  • Updated June 6, 2026
  • 2 minutes to read
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    Summary of Exploring AI Agent Advisor

    AI Agent Advisor is a ServiceNow feature that automatically identifies automation opportunities within your instance by analyzing workflow data. It helps Now Assist administrators and AI practitioners deploy AI agents to automate frequent and impactful tasks, removing guesswork from the automation adoption process. By evaluating existing records like incidents and cases, AI Agent Advisor discovers where efficiency gains can be made and either matches these to existing AI agents or generates new ones tailored to specific problems.

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    Key Features

    • Automated Opportunity Discovery: Continuously mines your instance data to find recurring issues that could benefit from automation, with configurable data sources, filters, and schedules to ensure relevance.
    • AI Agent Matching: Maps identified automation opportunities to existing AI agents and agentic workflows available on your platform to leverage current assets efficiently.
    • Automated AI Agent Creation: When no suitable existing agent matches a problem, the system generates a new AI agent specifically designed to address it.
    • Prioritized Recommendations: Provides a ranked list of automation opportunities with estimated time and cost savings, enabling informed decision-making on what to automate first.
    • Role-Specific Utility: Supports multiple user roles including Now Assist administrators managing AI deployment, platform administrators handling governance, and AI builders developing custom solutions.

    Key Outcomes

    • Accelerates AI-driven automation adoption by offering a data-driven starting point based on your actual instance data.
    • Reduces the manual effort and uncertainty in identifying and implementing automation opportunities.
    • Improves operational efficiency by enabling targeted deployment of AI agents that address the most frequent and impactful workflow issues.
    • Supports enterprise AI governance by involving platform administrators in overseeing AI agent deployment and compliance.

    AI Agent Advisor automatically discovers automation opportunities in your instance and helps you to deploy AI agents to implement them.

    AI Agent Advisor overview

    AI Agent Advisor analyzes your instance data to identify the most frequent and impactful opportunities for efficiency gains in your workflows. For each identified opportunity, it proposes AI agents that can automate the solution, and generates new agents when no existing match is available.

    This gives the Now Assist administrator a data-driven starting point for AI adoption, eliminating the guesswork of deciding where to apply automation.

    AI Agent Advisor users

    The following table lists the primary users of AI Agent Advisor.

    Table 1. Users
    User Description
    Now Assist Administrators

    Now Assist administrators responsible for organization-wide AI deployment and management
    Platform administrators

    Platform administrators overseeing enterprise AI governance
    AI builders and practitioners

    AI practitioners building and deploying custom AI solutions across ServiceNow workflows

    AI Agent Advisor workflow

    The following diagram shows the AI Agent Advisor workflow.

    Figure 1. AI Agent Advisor workflow
    AI Agent Advisor workflow and activities.
    AI Agent Advisor operates through three sequential phases:
    Mine

    The system analyzes the records in your instance (for example, incident and case records) on a scheduled basis to identify recurring problems that are candidates for automation.

    You can configure the data sources, filters, and schedule to target the most relevant records for your organization.

    Match

    For each identified opportunity, the system maps the resolution steps to existing AI agents, tools, and agentic workflows already available on your platform.

    Make

    When no existing agent is a strong match for a resolution step, the system generates a new AI agent tailored to that specific problem.

    The result is a prioritized list of automation opportunities. Each opportunity displays the estimated time and cost savings, number of records analyzed, and available AI assets. AI Agent Advisor generates the resolution steps using the data from existing records on your instance. You can use this list to decide which opportunities to act on first.

    AI Agent Advisor benefits

    AI Agent Advisor provides the following benefits.
    Table 2. Benefits of AI Agent Advisor
    Benefit Feature User
    Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. Automation discovery with AI Agent Advisor

    Now Assist administrator
    Matches identified automation opportunities to existing AI agents on the platform and supports automated creation and deployment of new agents, shortening the path from insight to action. AI agent matching and automated deployment

    Now Assist administrator

    AI developer

    What to explore next

    To learn more about configuring and using AI Agent Advisor, see: