Skills performance

Use the Skills performance dashboard page to view usage and performance indicators of one or more Now Assist skills that are active.

The Skills performance dashboard page contains indicators that help you analyze the usage and performance of active skills. Use the Date range, Product, and Skills filters to break down by date range, Now Assist product, and skill, respectively. The filter selection applies to all visualizations on the page. See Now Assist Analytics dashboard indicator details for information on the data and calculations behind each indicator.

Figure 1. Skill Performance dashboard page

The indicators on the Skills performance dashboard page provide the following insights. See Now Assist Analytics dashboard indicator details for information on the data and calculations behind each indicator.

• Skills usage trend visualization for a selected period can reveal skills that have been used more frequently or less frequently.
• The Number of actions visualization for a selected period can reveal the scale of Now Assist skill executions. The trend line comparison shows the increasing or decreasing trend from the previous period.
• The Total daily active users indicator shows a breakdown of daily active users by product and skill.

Select the View skill details button to view the usage and performance indicators of skills mapped to a dashboard.

Skills performance indicators

Skills engagement trend

This area of the dashboard shows the skill usage in a trend chart for the selected filters. The visualization is interactive. Hover over the trend lines to see the number of times that each skill was used. Selecting one or more skills in the legend removes the trend line for those skills. You can compare and contrast skill usage levels in a date range to understand in-demand skills, and skills that are low on usage and need further analysis.

Figure 2. Skills usage trend indicator

Number of actions

This area of the dashboard shows the number of Now Assist actions for the selected date range, product, and skill. A single use of a skill represents an action. The headline number is an indicator of the scale of skill usage across products. The trend line comparison shows the increase or decrease in the number of actions from the previous period.

Figure 3. Number of actions indicator

Total daily active users

This area of the dashboard shows the cumulative number of daily active users who have used Now Assist products with one or more active skills. Select a filter combination to see skill usage patterns. For example, you can visualize the number of users who have used the Chat Summarization skill across all products in the last month.

Figure 4. Total daily active users indicator

Total daily active users by skills

This area of the dashboard shows the number of daily active users who have used Now Assist skills in the selected date range. When you hover over a date in the visualization, a pop-over shows all active skills with the count of users against each skill. Select a filter combination to visualize patterns in user activity.

Figure 5. Total daily active users by skills indicator

• Skill details
  Use the Skill details dashboard page to view usage and performance indicators of a skill.