Compose

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Learn about the components in UI Builder that enable admins to create and customize the Compose section for a Configurable Workspace.

    Compose overview

    The Compose area in a Configurable Workspace record page enables agents to communicate with customers and other agents through comments, work notes, and emails.

    Compose area on a Configurable Workspace record

    Activity Stream Compose component

    The Activity Stream Compose component enables agents to create new journal entries for the Activity stream and is configured and customized by admins in UI Builder. For information on Activity Stream Compose component configurations, see Activity Stream Compose UIB Setup.

    Email components for Compose

    Email composer
    The Email composer component enables agents to draft and send emails from a separate workspace tab using the full email composer.
    The Email composer component is configured and customized by admins in UI Builder. For information on Email composer component configurations, see Email composer UIB Setup.
    Email composer (mini)
    The Email composer (mini) component enables agents to draft and send emails directly from the record page using the mini email composer.
    The Email composer (mini) component is configured and customized by admins in UI Builder. For information on Email composer (mini) component configurations, see Email composer (mini) UIB Setup.