Configuring Next Experience start page options

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Configuring Next Experience start page options

    This guide explains how to configure start page options in ServiceNow's Next Experience, allowing you and your users to begin the day on a page tailored to your organizational needs. Multiple options are available for the landing page that appears upon launching ServiceNow or clicking the logo, enhancing user orientation and workflow efficiency.

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    Start Page Options

    • Next Experience Default Landing Page: Provides task-oriented information with different variants based on setup, serving as the standard starting point.
    • Configurable Workspace Home: Any page within a configurable workspace can be designated as the start page, supporting workspace customization.
    • User-Selected Landing Page: Users can individually select any platform page, including those within configurable workspaces, as their start page based on personal preferences.
    • Admin-Selected Landing Page: Administrators can set landing pages, including classic dashboards or workspace pages, with role-based logic to guide users appropriately.
    • Responsive Dashboards: Allows starting with classic environment dashboards not available in configurable workspaces, ideal when data primarily resides in the classic setup.
    • Homepages: A deprecated feature; existing homepages are read-only since the Tokyo release and should be converted to responsive dashboards.

    Practical Considerations

    • Choosing a Start Page: Select the option that aligns with your data environment and user needs—responsive dashboards for classic data focus, configurable workspaces for modern experiences.
    • Upgrade Recommendations: When upgrading to Next Experience, convert homepages to responsive dashboards to retain editing capabilities, as homepages are disabled by default in Next Experience.

    Multiple start page options help you determine where best to start your day in Next Experience. Configure the landing page so that you and your users start on a page tailored to your needs in ServiceNow.

    There are several options for the page that opens when you launch ServiceNow® or select the logo at the top of the screen.

    Start page options

    Any page can have redirect rules as the page is loading to take the user to a different page.

    Next Experience default landing page
    The default landing page provides information to help orient you to your tasks in an instance enabled with Next Experience. Variants of this page are available, depending on your setup. For more information, see Exploring your Next Experience default landing page.
    Configurable workspace home
    Any page within a configurable workspace can be the start page. For more information about configurable workspace options, see Configuring Configurable Workspace.
    User-selected landing page
    You can select any page on the platform to be your start, based on a user preference. A user-selected landing page can be any page inside a configurable workspace as well. For more information, see Configure a user-selected start page.
    Admin-selected landing page
    This option can be any page inside a workspace, but also a classic dashboard. The admin can include role-based logic to direct users to configurable workspaces. For more information, see
    Responsive dashboards
    You can start with a responsive dashboard created in the classic environment to use an existing dashboard that isn't available in a configurable workspace. For more information, see Set responsive dashboards as your home.
    Homepages
    Homepages are a deprecated feature. Homepages from earlier releases are read-only from the Tokyo release. For information on converting homepages to Responsive dashboards, see Homepage deprecation.

    How to choose a start page

    The different options for start pages serve different purposes. For example, choose a responsive dashboard for your start page if most of your data is in the classic environment, rather than in configurable workspaces.

    Upgrade considerations

    When you upgrade to an instance with Next Experience enabled, it's best to convert homepages to responsive dashboards, so that you don't lose editing capabilities. Homepages are turned off by default when Next Experience is enabled. For more information, see Homepage deprecation.