Use the landing page to find issues to work on

Use the landing page to get an overall view of work that needs to get done.

Before you begin

Role required: agent

About this task

The landing page is the first page you land on when opening a workspace. It can contain high-level information, such as unassigned, high-priority tasks, or tasks assigned to you. For example, the following landing page shows unassigned, high priority cases, such as open P1 incidents. The page also shows tasks assigned to you under My Work.

Landing pages are configurable by your system administrator so yours might look different.

Procedure

1. Navigate to All > Workspace Experience > Workspaces and click your workspace.
   Your landing page opens.
2. Click any of the links on the landing page to select an issue to work on.
   If you click a group of records, such as, open P1 incidents, list view opens and you see a list of P1 incidents that you can choose to work on. If you click the link to a specific record, such as INC0018313, that record opens in record view.

What to do next

Learn how to find work do to in list view. Once you click a record in a list, it opens in record view.