Change your status in the chat panel

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Change your status while you are on a break or offline so no new chats are assigned to you. When you return, you can update your status to let everyone know you are back.

    Before you begin

    Role required: agent_workspace_user

    Procedure

    1. Navigate to All > Agent Workspace Home > Chat.
    2. In the chat panel, from the status list, select your current status.
      • Available: You are available to receive new chats.
      • Away: You are not available to receive new chats.
      • Offline: You are not available to receive new chats.

    What to do next

    Adjust your status depending on your availability.