Review emails

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • Review emails that you’ve sent and received.

    Before you begin

    Create a Workspace list for the Email [sys_email] table. For more information on creating Workspace lists, see Create My Lists in workspace.

    Role required: workspace_user

    Procedure

    1. Open the list view by selecting the list icon (List icon).
    2. Select My Lists, and open your emails list.
    3. Find an email by filtering the list or sorting columns.
      Workspace email list

      For more information on using Workspace lists, see Work with lists in workspace.

    4. Open an email to review.

    What to do next

    You can reply to or forward the email by selecting Reply, Reply All, or Forward.
    Note:
    If you reply, reply all, or forward from the Activity stream, selecting Compose Email in the header causes different UI behavior. For more information, see Communicating with requesters and agents using Compose.