Add response templates with a keyboard shortcut

Use a keyboard shortcut to insert common responses into your emails with response templates.

Before you begin

Role required: email_composer

Procedure

1. Open a record.
2. Open the mini email composer or the full email composer.
   • Open the mini email composer by selecting the Email tab under the Compose panel.
   • Open the full email composer by selecting the More Actions icon () and Compose Email.
3. Enter /r into the email body.
   A list of response templates appears.

   

4. Enter a keyword after /r to search for the response template you need.
5. Add a response template to your email by selecting it.