Add response templates with a keyboard shortcut

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read
  • Use a keyboard shortcut to insert common responses into your emails with response templates.

    Before you begin

    Role required: email_composer

    Procedure

    1. Open a record.
    2. Open the mini email composer or the full email composer.
      • Open the mini email composer by selecting the Email tab under the Compose panel.
      • Open the full email composer by selecting the More Actions icon (More actions icon) and Compose Email.
    3. Enter /r into the email body.
      A list of response templates appears.

      Response templates shortcut

    4. Enter a keyword after /r to search for the response template you need.
    5. Add a response template to your email by selecting it.