List of workspaces
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Summary of List of workspaces
ServiceNow offers a variety of workspaces designed to target specific users and address particular issues within an organization. Each workspace provides a suite of tools tailored for roles such as agents, case managers, help desk professionals, auditors, resource managers, and more. These workspaces help users efficiently answer customer questions, resolve problems, manage operations, and monitor performance.
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Key Features
- Workspace: The default workspace on the ServiceNow AI Platform, serving as a foundation for other targeted workspaces.
- Audit Workspace: Provides auditors and audit supervisors with a single-pane view to monitor audit timelines, budgets, resources, high-priority issues, and control testing progress.
- Cloud Discovery Workspace: Manages cloud operations comprehensively within an organization.
- CMDB Workspace: Centralized tool to search, explore, and monitor the Configuration Management Database (CMDB) with dashboards and health metrics.
- Compliance Workspace: Unified interface to manage policies, control objectives, controls, issues, and exceptions.
- Continuous Authorization and Monitoring: Implements Risk Management Framework (RMF) steps to improve security posture decision-making.
- CSM Configurable Workspace: User interface for customer service agents to address customer inquiries and issues.
- Digital Portfolio Management Workspace: Centralized management of services, business applications, and portfolios with integrated ServiceNow data.
- DEX Application & Device Health: Centralized monitoring of digital workplace performance, security, and compliance.
- Enterprise Architecture Workspace: Part of Application Portfolio Management, offering multiple views to efficiently manage portfolios and track tasks and health.
- Platform Analytics Workspace: Analytics center for managing Next Experience analytics.
- Resource Management Workspace: Provides resource managers with a centralized overview of work across all resources.
- Service Operations Workspace for ITSM: Configurable workspace for unified IT Service Management and IT Operations Management workflows.
- Service Operations Workspace for ITOM: Configurable workspace focused on IT Operations Management workflows.
- Vendor Management Workspace: Enables monitoring and managing vendor performance using configurable KPIs.
- Workforce Optimization for ITSM: Centralizes workforce productivity management, skill and schedule tracking, work routing, and performance monitoring.
Key Outcomes
By leveraging these workspaces, ServiceNow customers can expect streamlined workflows, enhanced visibility into key operational areas, improved decision-making, and optimized resource and vendor management. Each workspace is tailored to the needs of specific users, enabling targeted problem resolution, efficient task management, and comprehensive oversight of organizational functions.
List of all workspaces ServiceNow offers to target specific users and issues.
A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.
- List of workspaces
- Workspace
- Workspace acts as the default workspace available on the ServiceNow AI Platform and provides the foundation for the targeted workspaces ServiceNow offers.
- Audit Workspace
- Audit workspace is a single-pane view for audit supervisor and auditor to view the overall audit timeline and status, track budget and resources for engagements, trace high priority observations and issues, and monitor ongoing control testing and audit task progress.
- Cloud Discovery Workspace
- Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
- CMDB Workspace
- CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
- Compliance Workspace
- Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
- Continuous Authorization and Monitoring
- Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
- CSM Configurable Workspace
- CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
- Digital Portfolio Management Workspace
- Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
- DEX Application & Device Health
- DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
- Enterprise Architecture Workspace
- The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
- Platform Analytics Workspace
- Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
- Resource Management Workspace
- Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
- Service Operations Workspace for ITSM
- Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
- Service Operations Workspace for ITOM
- Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
- Vendor Management Workspace
- Monitor the performance of your company's vendors and manage all vendor-related information using the Vendor Management Workspace. Assess the performance of your vendors using key performance indicators (KPIs) that you can configure to create vendor metrics.
- Workforce Optimization for ITSM
- Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.