Request an exception for an application remediation task

Request an exception to defer a application remediation task for a specified period if it can’t be resolved immediately.

Before you begin

You can request exceptions from the Vulnerability Response Workspaces. See Request an exception in the IT Remediation Workspace.

Persona and granular roles are available to help you manage what users and groups can see and do in the Vulnerability Response application. For an initial assignment of the persona roles in Setup Assistant, see Assign the Vulnerability Response persona roles using Setup Assistant. For more information about managing granular roles, see Manage persona and granular roles for Vulnerability Response.

Roles required: sn_vul.remediation_owner, sn_vul.app_security_champion or sn_vul_container.remediation_owner.

You can also request exceptions for application remediation tasks in the classic environment.

Procedure

1. Navigate to All > Application Vulnerability Response > Remediation tasks > All.
2. Select the group that you want to request an exception for.
   The selected task must be in the Open, Under Investigation, or Awaiting Implementation state.
3. On the application remediation task record, select Request Exception.
4. On the form, fill in the fields.

   Table 1. Request Exception form

   Field	Description
   Until	Date on which the exception request expires. This date must be within the exception duration that is defined in the configuration.
   Reason	Justification for requesting an exception.
   Additional information	Details that are related to the reason why this request is being made. This field is to be updated by the remediation owner.

5. Click Request Approval.