List page in the IT Remediation Workspace
Summarize
Summary of List page in the IT Remediation Workspace
The List view in the IT Remediation Workspace enables remediation owners to efficiently view and manage records related to vulnerabilities and misconfigurations assigned to them or their groups. These records include host, application, container vulnerable items (VITs, AVITs, CVITs), configuration test results (CTRs), remediation tasks, exception requests, penetration test requests, findings, and supporting data. This workspace centralizes access to remediation efforts, facilitating faster and organized vulnerability management.
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Roles Required
- snvul.remediationowner – for host vulnerable items (VITs)
- snvul.appsecuritychampion – for application vulnerable items (AVITs)
- snvulcontainer.remediationowner – for container vulnerable items (CVITs)
- snvulc.remediationowner – for configuration test results (CTRs)
Key Features
- Two Main Tabs:
- Lists tab: Displays default lists for remediation tasks, vulnerable items, solutions, exceptions, configuration test results, and more.
- My Lists tab: Allows users to view, rename, or create custom lists tailored to their needs.
- Predefined Filter Link Integration: When enabled by an admin, selecting filters in Vulnerability Response modules redirects to relevant lists in the IT Remediation Workspace for seamless navigation.
- Customizable List Display: Users can group remediation tasks by record type or hide record count via system properties for personalized views.
Important Lists and Their Uses
- Remediation Tasks: View remediation tasks assigned to the user or their groups, across host, app, container, and test results.
- Impacted Assets: Lists configuration items impacted and assigned for remediation.
- Vulnerable Items (Host, Application, Container): Lists assigned vulnerable items allowing direct navigation to remediation work.
- Configuration Test Results: Displays test results requiring remediation.
- Solutions: Shows available and preferred remediation solutions if Vulnerability Solution Management is installed.
- Exception Requests: Lists all exception, false positive, and unassign approval requests raised by the user for vulnerable items and test results.
- Supporting Libraries: Provides access to vulnerability intelligence libraries (NVDs, CWEs, third-party app vulnerabilities, tests, and test groups) for research and reference.
- CMDB Data: Includes discovered configuration items and container images relevant to remediation efforts.
- Penetration Test Assessment Requests and Findings: Allows tracking of penetration test requests and findings assigned to the user or their groups.
- Supporting Data: Contains authoritative sources and technology frameworks useful for understanding and validating vulnerability information.
Practical Benefits for ServiceNow Customers
This workspace consolidates multiple vulnerability and remediation lists into a single, role-based interface, enhancing visibility and speeding up remediation workflows. By using the List page, remediation owners can quickly identify their tasks, exceptions, and required assessments, enabling more efficient risk reduction and compliance management. The ability to customize lists and integrate filter navigation improves user experience and productivity.
The List view in the IT Remediation Workspace permits remediation owners to view the records (VITs, AVITs, CVITs, and TRs) assigned to them and their assignment groups, and remediate these vulnerabilities and misconfigurations. You can also view the list of preferred solutions that are recommended for remediating the host vulnerable items (VITs). Along with these lists, you can view the list of exception requests and penetration test assessment requests raised by you, penetration test findings associated with your penetration test assessment requests, supported libraries and other supported data.
- sn_vul.remediation_owner for host vulnerable items (VITs)
- sn_vul.app_security_champion for application vulnerable items (AVITs)
- sn_vul_container.remediation_owner for container vulnerable items (CVITs)
- sn_vulc.remediation_owner for configuration test results (CTRs)
- Lists tab: Displays the default lists for remediation efforts, remediation tasks, vulnerable items (VITs, AVITs, or CVITs), solutions, exceptions, and configuration test results (TRs), etc. For more information, see the following table.
- My Lists tab: Displays any list that you’ve renamed from the List tab and any list that you create.
You can also create your own list of records. For more information, see Create a list in the IT Remediation Workspace.
If the sn_vul_cmn_ws.navigate_to_workspace system property is set to true by the admin, upon selecting the predefined filter links in the Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, and Test Results module in Configuration Compliance under the All menu, these links open in the List page in the IT Remediation Workspace.
For example, if you select Assigned to My Groups by navigating to , this link is redirected to the IT Remediation Workspace. The Assigned to my group list in the Remediation Tasks module opens in the List page of the IT Remediation Workspace if you have a remediation owner role. To view the host remediation tasks, group the tasks by Record Type.
You can hide the record count on a list using the glide.ui.list.seismic.omit.count system property. For more information on how to turn off/on the record count display on a list, see the KBB0010402 KB article.
Lists tab
The following lists are displayed:
| List item | Description | Applications required | Role Required |
|---|---|---|---|
| Remediation Tasks | View the list of remediation tasks and navigate to the desired task to start working on them. The following lists are available:
Group the tasks by the Record type to categorize them into host, application, container and configuration test results remediation tasks. Remediation tasks that are created by the remediation task rules in the classic UI have an empty Remediation effort. |
Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, and Configuration Compliance |
|
| Impacted assets | View the list of assets that are impacted. The following lists are available:
|
Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, and Configuration Compliance |
|
| Host Vulnerable items | View the list of host vulnerable items and navigate to the desired item to start working on them. This lists are available:
|
Vulnerability Response | sn_vul.remediation_owner for host vulnerable items (VITs) |
| Application Vulnerable items | View the list of host vulnerable items and navigate to the desired item to start working on them. The following lists are available:
|
Application Vulnerability Response | sn_vul.app_security_champion |
| Container Vulnerable items | View the list of container vulnerable items and navigate to the desired item to start working on them. This list view contains:
|
Container Vulnerability Response | sn_vul_container.remediation_owner View the list of assessments needed to perform post incident review. |
| Configuration Test Results | View the list of test results and navigate to the desired record to start working on them. This list view contains:
|
Configuration Compliance | sn_vulc.remediation_owner |
| Solutions |
Lists the solutions from the solution management application. The Solutions list is displayed if the Vulnerability Solution Management application is installed.
|
Vulnerability Response | sn_vul.remediation_owner |
| Exception requests |
|
Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, and Configuration Compliance |
|
| Libraries | Contains the following lists:
|
Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, and Configuration Compliance |
|
| CMDB |
|
Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response, and Configuration Compliance |
|
| Penetration Test Assessment Requests | Penetration testing assessment requests submitted to security team by you for performing a security assessment of any business application. This list contains:
|
Application Vulnerability Response | sn_vul.app_security_champion |
| Penetration Test Findings | List of vulnerabilities identified during the Pen Test Assessment performed by the security team:
|
Application Vulnerability Response | sn_vul.app_security_champion |
| Supporting Data | This list view contains:
|
Configuration Compliance | sn_vulc.remediation_owner |