Exploring Now Assist for Security Incident Response

Your security analysts can use intelligent workflows and ServiceNow generative AI skills to help them triage, investigate, and close security incidents within the flow of their work with the Now Assist for Security Incident Response application.

Now Assist for Security Incident Response overview

With generative AI skills and agentic workflows, your security analysts have the option to:

• Summarize security incident details and review the context quickly in a concise, easy-to-read format.
• Generate recommended next steps for a security incident.
• Generate post-incident analysis data.
• Generate performance metrics for your remediation teams with an agentic workflow.

  For this feature, the Security operations metrics analysis skill is activated for use with an AI agent. See Analyze security operations metrics agentic workflow for more information.

• Generate a resolution plan.
• Generate closure notes.
• Generate correlation insights
• Generate shift handover reports
• Generate a quality assessment report for a security incident

Security analysts can share findings, incident details, and closure notes with other analysts, managers, and key stakeholders.

Now Assist for Security Incident Response users

Table 1. Users

User

Description

Security analysts and managers

Preview security incident details, see their potential impact, and view the key remediation actions already taken with security incident summaries using generative AI. Summaries and recommended next steps (actions) give analysts and managers a head start with their investigations and help with closing security incidents. Automatically generate a draft of closure notes using generative AI. Closure notes for security incidents are created quickly based on remediation and containment activities, in addition to other relevant details that are related to their closure.

Now Assist for Security Incident Response benefits

Table 2. Now Assist for Security Incident Response features

Benefit	Feature	Users
Expedite triaging of security incidents with long activity streams by reviewing work notes and contextual information quickly in a concise, easy-to-read format.	Generate summaries for security incidents that include the following information: Issue Details Observations Key actions taken Closure details	Security analysts Security managers
Automatically generate a draft of closure notes for a security incident when it’s ready for closure. Analysts can modify any content that is generated by the AI skill by editing it, removing it, or adding their own notes before they close the security incident.	Generate security incident closure notes	Security analysts Security managers
Generate recommended next steps within the workflow upon request to help you close a security incident.	Generate security incident recommended actions	Security analysts Security managers
Generate a post-incident analysis that includes a root cause analysis, impact assessment, and lessons learned within the workflow of closing a security incident.	Generate post-incident analysis	Security analysts Security managers
Connect current incidents to past events that involve the same affected users, configuration items (CIs), or observables.	Generate correlation insights	Security analysts Security managers
Gain insight into how efficiently your security analysts are working with security incidents with am AI agent.	GenerateSecurity Operation Center (SOC) Performance Analysis and get suggestions for improvement from an AI agent. Note: You must activate the Security operations metrics analysis skill if you want to use the Analyze security operations metrics agentic workflow.	Security managers
Learn about the details of a security incident quickly by accessing summaries and closure notes from the Now Assist panel.	Access the generative AI summary and closure notes from the Now Assist panel. Type in requests for more basic information about security incidents in the panel.	Security analysts Security managers
Generate a quality assessment report for a security incident.	Generate Quality Assessment report	Security managers
Customize the generative AI skills for summaries and closure notes to suit your needs.	Copy a skill and modify select related table fields, define the availability of the skill, and choose where the skill is displayed.	admin

What to explore next

To learn more about configuring and using Now Assist for Security Incident Response, see:

• Configuring Now Assist for Security Incident Response
• Summarize a security incident with Now Assist for Security Incident Response
• Generate closure notes for a security incident with Now Assist for Security Incident Response
• Generate correlation insights with Now Assist for Security Incident Response
• Generate recommended actions for a security incident with Now Assist for Security Incident Response
• Generate a post-incident analysis for a security incident with Now Assist for Security Incident Response
• Analyze security operations metrics agentic workflow
• Inputs and triggers for Now Assist for Security Incident Response