Major Security Incident Management Conference Call Integration

With Major Security Incident Management conference calls integration, you can collaborate with your customers and peer agents to resolve customer issues using the video and screen sharing options in Microsoft Teams, Cisco Webex, or Zoom from the MSIM application.

The Major Security Incident Management Conference Call integration enables you to integrate the conference communication channel with the Notify communication channel by managing and initiating a Microsoft Teams, Cisco Webex, or Zoom meeting directly from the Major Security Incident Management application.

As an MSI Manager, you can use the MSIM Conference Call integration to initiate Microsoft Teams, Cisco Webex or Zoom meetings. Integrate the Major Security Incident Management Conference Call with the third-party service providers as a communication channel to meet with the stakeholders to resolve the major security incidents.

Key Features

The Major Security Incident Management Conference Call integration provides the following key features:

• MSI Managers can initiate a Microsoft Teams, Cisco Webex, or Zoom conference call directly from the major security incident.
• Invite additional participants to the call.
• View call recordings and chat details.
• Sends invites to participants through emails and Microsoft Teams chat.

• Start a conference call
  Start a conference call from a task or a major security by inviting one or more users to join a conference call. The conference call would start only when at least two participants join.
• Add participants to a conference call
  Add participants to a conference call using the search option on the Start conference call pop-up to find and add the required participants. You can also add participants by selecting the participants from the Recommendations list, which provides participant recommendations to add to the conference call.
• Mute participants in a conference call
  As an MSI manager or a conference call host, you have the option to mute a particular participant or all the participants on the conference call.
• View conference call details
  Conference calls are listed as system activities in the Activity section of the major security incident and also listed in the Conference calls related list. You can view details like Conference bridge name, organizer name, date, time, duration of the call, active and inactive participants.
• Integrate MSIM Conference Calls with Microsoft Teams
  The Conference Call Microsoft Teams integration enables you to manage and initiate a Microsoft Teams conference call directly from a major security incident.
• Integrate MSIM Conference Calls with Zoom
  The Conference Call Zoom integration enables you to manage and initiate a Zoom conference call directly from a major security incident.
• Integrate MSIM Conference Calls with Cisco Webex
  The MSIM Conference Call Cisco Webex integration enables you to manage and initiate a Cisco Webex conference call directly from a major security incident.

Related concepts

• Integrate Major Security Incident Management with Microsoft SharePoint
• Integrate Major Security Incident Management with Microsoft Teams

Related tasks

• Establish MS Teams Graph connection on ServiceNow AI Platform