Security Incident Policy Violation workflow template

  • Release version: Zurich
  • Updated July 31, 2025
  • 1 minute to read

    • The Security Incident - Policy Violation - Template allows you to perform a series of tasks designed to handle security policy violations.

    Before you begin

    Role required: sn_si.write

    About this task

    The workflow is triggered when the Category in a security incident is set to Policy violation. This action causes a response task to be created for the first activity in the workflow.

    Figure 1. Policy violation
    Policy Violation Template

    Procedure

    1. Open the security incident for the policy violation, or create a new security incident.
    2. In Category, select Policy violation.
    3. Save the record.
    4. Scroll down and open the Response Tasks related list.
      The first of a series of response tasks appears. Each time the record is saved, your response to the previous task either causes the next response task to be created or the workflow to end.
      Table 1. Response tasks in Policy Violation Template
      Response task Action Results
      Classify violation Classify how this infraction violates your organization's security policies.

      Update the State field in the task after you have completed it.

      		 The Advise violator of infraction response task is executed.
      Advise violator of infraction Communicate the nature of the infraction to the violator.

      Update the State field in the task after you have communicated it.

      		 The Obtain acknowledgement from violator response task is executed.
      Obtain acknowledgement from violator Obtain an acknowledgement from the violator of the infraction.

      Update the State field in the task as appropriate.

      		 The HR process response task is executed.
      HR process Communicate all necessary information about this violation to HR.

      Update the State field in the task as appropriate.

      		 The Set state to review response task is executed.
      Set state to review No action is necessary. The State of the security incident is changed automatically to Review.
      Schedule security awareness training Conduct a security awareness training to educate staff on how to prevent similar security violations in the future.

      Update the State field in the task as appropriate.

      		 If you change the state of the task to Closed Complete or Cancelled, the flow ends.