Set up checklist for the Vulnerability Response Mobile app

The following checklist includes the set up tasks that you are required to complete in your ServiceNow AI Platform® instance and on your mobile device prior to using the Vulnerability Response Mobile app.

Before you begin

More information follows each step in the right column. Estimated time to complete this task: 15-20 minutes.

Roles required: admin, sn_vul.remediation_owner

You have successfully set up your mobile device for the Vulnerability Response Mobile app. The next step is to log in to the Vulnerability Response Mobile app and add a ServiceNow AI Platform instance to your mobile device.

Procedure

1. As an option, print this checklist and use it to guide you through the tasks that are required to install the Vulnerability Response Mobile app.
2. Verify that each item on the list is completed so that you can log in to the Vulnerability Response Mobile app and add a ServiceNow AI Platform instance.

   Table 1. Mobile checklist

   Item	Description
   	As a user with the admin role, verify that you have the Vulnerability Response core application installed on a ServiceNow AI Platform instance. This is the ServiceNow AI Platform instance that you view on your mobile device. Note: The Vulnerability Response core application and the ServiceNow AI Platform instance should be from the same family release. To verify the core application is installed on your instance, navigate to Plugins and search for Vulnerability Response. If the Vulnerability Response core application is not already installed, click Install to install it. For more information about installing the Vulnerability Response core application, see Install Vulnerability Response. For more information about obtaining the Vulnerability Response core application on the ServiceNow Store, getting entitlement, installing core applications, and activating dependencies, see Security Operations and the ServiceNow Store.
   	As a user with the admin role, verify that you have the Vulnerability Response Mobile app installed on the ServiceNow AI Platform instance that you want to view on your mobile device. Note: The Vulnerability Response Mobile app and the ServiceNow AI Platform instance should be from the same family release. The Vulnerability Response Mobile app and the Vulnerability Response application should be compatible. For more information on Vulnerability Response application compatibility, see Vulnerability Response and Configuration Compliance Compatibility Matrix. Download and install the Vulnerability Response Mobile app from the ServiceNow Store on your ServiceNow AI Platform instance. When you install the Vulnerability Response Mobile app, its dependencies, com.glide.sg and com.glide.sg.agent_native_client, are also installed. To verify that these dependencies are installed: Navigate to All > Plugins. Search for the plugin IDs (com.glide.sg and com.glide.sg.agent_native_client). If they are not activated, activate these plugins. These plugins are required for the Vulnerability Response Mobile app. For more information about obtaining the Vulnerability Response Mobile app application on the ServiceNow Store, getting entitlement, installing applications, and activating dependencies, see Security Operations and the ServiceNow Store.
   	As a user with the admin role, in your ServiceNow AI Platform instance, verify that you have assigned mobile users with the required ServiceNow AI Platform roles. To view the roles that are assigned to a user, navigate to All > Administration > Users. Select the user name followed by the roles related list. All roles assigned to this user are displayed. Verify a user is assigned, or assign a user with the IT Infrastructure Library role (itil). Users with the itil role can create, open, update and close change requests and remediation tasks. Only users with the itil role can have tasks assigned to them. Verify a user is assigned, or assign a user with the remediation owner role (sn_vul.remediation_owner). Users with the sn_vul.remediation_owner role can read vulnerability and solution records. This role is automatically added when you assign the itil role. Verify you have created any required assignment groups and assigned mobile users to these groups. Note: If you have a large number of users for the mobile application, you alternatively can assign the sn_vul.remediation_owner role to a group. Each user you add to the group inherits this role. For more information about assignment rules and groups, see Vulnerability Response assignment rules overview. For more information on users and assigning roles to users and groups, see User administration.
   	As a user with the remediation owner role (sn_vul.remediation_owner), download the most current ServiceNow® Agent app on your mobile device. The most current Agent app is available on the Apple iOS App Store and the Google Play Store.
   	As a user with the sn_vul.remediation_owner role, verify notifications are enabled on your mobile device and in your ServiceNow AI Platform instance. Notifications inform you when critical remediation tasks are assigned to you or to your assignment group. To assist you with timely remediation, after you enable notifications, click on a notification in the Vulnerability Response Mobile app and navigate directly to the record. To enable notifications in your ServiceNow AI Platform instance so they are displayed on your mobile device, follow these steps. Verify you have downloaded and installed the Vulnerability Response Mobile app on your ServiceNow AI Platform instance. In System Settings in your ServiceNow AI Platform instance, under Notifications, verify you have enabled the ServiceNow Mobile Application. For more information about setting notifications, see Setting notification preferences in Core UI. ServiceNow AI Platform notifications are also displayed on the messages screen on your mobile device. Verify that notifications are also enabled in the settings of your mobile device.