Mobile experience for Vulnerability Response
Summarize
Summary of Mobile experience for Vulnerability Response
The Vulnerability Response (VR) Mobile app enables remediation owners with thesnvul.remediationownerrole to access and manage vulnerabilities and remediation tasks directly from their Android or iOS devices using their ServiceNow AI Platform® instance. This mobile access provides flexibility by allowing users to perform critical remediation activities without being tied to a desktop.
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The app notifies users when remediation tasks (RTs) or vulnerability items (VIs) are assigned to them or their assignment groups, supporting timely responses to critical vulnerabilities.
Key Features
- View and update remediation tasks and associated change requests.
- Reassign remediation tasks or vulnerability items to other members within an assignment group.
- Edit a subset of fields on remediation task records directly from the mobile device.
- Search for remediation tasks based on specific criteria.
- Receive notifications for critical remediation task assignments.
- Access all vulnerabilities, vulnerability items, modules, and solutions provided by the Vulnerability Response product.
- Integration with other ServiceNow applications such as Security Incident Response (SIR) and Governance, Risk, and Compliance (GRC) through mobile app icons.
Practical Considerations
Before installing the Vulnerability Response Mobile app, users should familiarize themselves with the Mobile Agent framework. Installation details and step-by-step setup instructions are provided to ensure smooth integration with the ServiceNow AI Platform instance.
The app organizes content into folders and applets, categorizing functionalities such as remediation tasks and search features for ease of navigation and efficient task management.
Benefits for ServiceNow Customers
- Enables on-the-go vulnerability management, improving responsiveness and reducing remediation time.
- Supports collaboration by allowing task reassignment and communication within assignment groups.
- Enhances visibility into vulnerability status and remediation progress through mobile notifications and search capabilities.
- Offers a user-friendly interface consistent with other ServiceNow mobile applications, ensuring a seamless user experience.
As a remediation owner, you can access the Vulnerability Response (VR) application on your ServiceNow AI Platform® instance with your Android or iOS mobile device.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Vulnerability Response
To familiarize yourself with the concepts of vulnerability response and how this product can help your organization, see Understanding Vulnerability Response.
Overview
As a user with the remediation owner role (sn_vul.remediation_owner), the Vulnerability Response Mobile app allows you to view and search the vulnerabilities, remediation tasks, and assignments on your ServiceNow AI Platform instance directly from your Android or iOS mobile device.
You are notified when remediation tasks (RTs) or VIs have been assigned to you or your assignment group. This app gives a remediation owner the flexibility to reassign, edit fields, and begin remediation without being tied to the desktop.
You have access to vulnerabilities, vulnerability items, modules, and all solutions. You can perform the following tasks on your mobile device:
- View and update remediation tasks.
- View change requests.
- Reassign a remediation task or vulnerability item to another member of an assignment group.
- View notifications when a critical remediation task is assigned to you or one of your assignment groups.
- Edit a subset of fields on remediation task records.
- Search for remediation tasks that match specific search criteria.
The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen of the Vulnerability Response Mobile app that is displayed after you log in.
For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the Vulnerability Response Mobile app, see Set up checklist for the Vulnerability Response Mobile app. For instructions about how to log in, see Log in to the Vulnerability Response Mobile app.
- Applications
- Applications are the ServiceNow software components such as Security Incident Response (SIR), Vulnerability Response (VR), Governance, Risk, and Compliance (GRC) and other ServiceNow products that provide specific features and
functionalities within your ServiceNow AI Platform instance. After you install core
applications that have mobile apps on your ServiceNow AI Platform instance, these
applications are displayed as icons on the bottom of your mobile device.
Figure 2. Vulnerability Response icon on mobile device - Folders
- Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, remediation tasks and Search (VGs) are the folders for the Vulnerability Response Mobile app.
- Applets
- Applets are the different options within the application. In the preceding image, the icons under remediation tasks and Search (VGs) are the available applets for the Vulnerability Response Mobile app.
See the following topics for more information about the applets of the Vulnerability Response Mobile app.