State roll-up and roll-down scenarios

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of State Roll-Up and Roll-Down Scenarios

    State roll-up and roll-down scenarios in ServiceNow facilitate the automatic synchronization of remediation tasks (RTs) and vulnerable items (VITs). This feature provides real-time updates, improving accuracy and efficiency in vulnerability management, and enables users to make informed decisions swiftly.

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    Key Features

    • Roll-Up Behavior: Changes in VIT states can influence RT states. For instance, if a VIT transitions to a non-final state, the corresponding RT remains open.
    • Closure conditions: If all associated VITs are closed, the RT will also close with the same sub-state.
    • Roll-Down Behavior: Changes in RT states can propagate to associated VITs unless manually overridden. For example, if an RT is marked as resolved, the associated VIT state will change accordingly.
    • Precedence Rules: Specific conditions dictate how state changes affect VITs, ensuring consistent tracking across both entities.

    Key Outcomes

    By implementing these roll-up and roll-down scenarios, ServiceNow customers can expect:

    • Reduction in manual tracking efforts, leading to improved operational efficiency.
    • Real-time visibility into the status of remediation efforts, enhancing decision-making capabilities.
    • Streamlined vulnerability management processes, allowing for quicker responses to threats.

    State roll-up and roll-down scenarios automatically sync the status of remediation tasks (RTs) and vulnerable items (VITs), ensuring real-time updates across both. This dynamic interaction reduces manual tracking, enhances accuracy, and provides users with an up-to-date view of progress, making vulnerability management more efficient and helping users make informed decisions quickly.

    Roll-up behavior

    When vulnerable item (VIT)states change, these changes may propagate up to the remediation task (RT)level. The following table summarizes key roll-up scenarios where changes in vulnerable item (VIT) state may influence the associated remediation task (RT) state, based on closure conditions, reassignments, and deferrals.

    Table 1. Roll-up scenarios
    VITs State Condition RT State
    Open → Under Investigation / Awaiting Implementation (any sub-state) / In Review VIT transitions to any non-final or non-actionable state Remains Open
    Open → Closed All associated VITs have the same sub-state Closed – <same sub-state as VITs>
    Open → Closed All associated VITs have different sub-states Closed – <no sub-state>
    Open → some Closed VITs and some Deferred VITs All associated Deferred VITs have the same sub-state Deferred – <same sub-state as VITs>

    (Until date = earliest of all VITs)

    Open → some Closed VITs and some Deferred VITs All associated Deferred VITs have different sub-states Deferred – <no sub-state>

    (Until date = earliest of all VITs)

    Open → Closed–Fixed (after next scan) → Resolved VITs marked as fixed but pending verification Remains Open
    Closed–Fixed → Open VIT reopens after being Closed–Fixed Remains Closed–Fixed
    Closed–Stale → Open VIT reopens after being Closed–Stale Remains Closed–Cancelled
    Under Investigation → Closed–CI Decommissioned Multiple RTs (e.g., RT1, RT2) exist for related VITs Each RT transitions to Closed–Cancelled
    Resolved → Open If a resolved VIT reopens and the previously associated RT was assigned to a user Resolved → Under Investigation
    Resolved → Open If a resolved VIT reopens and the previously associated RT was unassigned to a user Resolved → Open

    Roll-down behavior

    When the state of a remediation task changes, the state is often propagated to the associated VITs unless overridden by manual updates or specific exceptions. The following table summarizes key roll-down scenarios where changes in remediation task (RT) state may affect the associated vulnerable item (VIT) state, based on precedence rules and special conditions.

    Table 2. Roll-down scenarios
    RT State Condition VIT State
    Open → Under Investigation / In Review / Closed–False Positive RT transitions to a non-final or non-actionable state Mirrors RT state change (Open → <same state as RT>)
    Open → Deferred (Sub-state: Reason Given) RT deferred with a specified reason Open → Deferred (Sub-state: Reason Given)
    Open → Resolved RT marked as resolved Open → Resolved
    Open → Closed–Cancelled / Closed–Fixed with Exceptions RT closed without full resolution Remains Open
    RT1: Open → Under Investigation; RT2: Open One RT moves to Under Investigation while another remains Open Open → Under Investigation
    RT1: Open → Under Investigation → Awaiting Implementation; RT2: Under Investigation One RT progresses to Awaiting Implementation Open → Under Investigation → Awaiting Implementation
    RT1: Awaiting Implementation → Deferred; RT2: Awaiting Implementation One RT deferred while another remains Awaiting Implementation Awaiting Implementation → Deferred
    RT1: Awaiting Implementation → Closed–Cancelled; RT2: Under Investigation One RT cancelled while another is Under Investigation Awaiting Implementation → Under Investigation
    Open → Closed–Fixed with Exceptions Mixed outcome: one VIT closed as fixed with exceptions, another remains open VIT1: Open → Closed–Fixed; VIT2: Remains Open
    Open → Resolved Mixed outcome—one VIT closed as fixed and another resolved VIT1: Open → Closed–Fixed; VIT2: Open → Resolved
    Resolved → Open RT reopens after resolution VIT2 reopens; VIT1 remains Resolved