Now Assist in Unified Security Exposure Management

  • Release version: Zurich
  • Updated May 19, 2026
  • 2 minutes to read
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    Summary of Now Assist in Unified Security Exposure Management

    Now Assist in Unified Security Exposure Management enables ServiceNow customers to set up, manage, and optimize generative AI solutions within the Unified Security Exposure Management workspace on the ServiceNow AI Platform. This feature supports enhanced vulnerability response and security exposure management using AI-driven capabilities.

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    Starting with the Australia release, the legacy Now Assist for Vulnerability Response is being deprecated: it will no longer be installed on new instances but remains supported for existing customers. To leverage the latest generative AI skills and agentic workflows, customers must upgrade to the Unified Security Exposure Management release.

    Key Features

    • Generative AI Skills and Agentic Workflows: Customers can use AI-powered workflows to automate and improve security exposure management tasks.
    • Customization: AI skills and workflows can be tailored to specific organizational needs through configuration options.
    • Data Handling and Compliance: Data is transferred securely to centralized ServiceNow environments and possibly third-party cloud providers, processed under strict internal policies and compliance frameworks.
    • Data Collection and Improvement: Inputs, outputs, and edits are collected to enhance ServiceNow AI models and products. Vulnerability and CMDB configuration item data are also gathered.
    • Regional and Regulatory Availability: Some AI features are restricted or unavailable in certain regions, regulated markets, and data center environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected, or self-hosted setups.
    • Opt-Out Option: Customers may opt out of future data collection at any time.

    Key Outcomes

    • Improved vulnerability and security exposure management through AI-driven automation and insights.
    • Future-proofing by transitioning from deprecated Now Assist for Vulnerability Response to the enhanced Unified Security Exposure Management capabilities.
    • Assurance of compliant data processing and privacy controls aligned with ServiceNow policies and customer preferences.
    • Access to evolving AI capabilities as new releases expand model provider availability and regional support.

    Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace.

    Get started with AI

    Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

    To view and use the generative AI skills agentic workflows in the Unified Security Exposure Management you must upgrade to Unified Security Exposure Management. See Unified Security Exposure Management release notes for more information.

    See Using generative AI skills for more information about using generative AI skills with Unified Security Exposure Management.

    See Using agentic workflows for more information about using agentic workflows with Unified Security Exposure Management.

    See Configuring AI skills and agentic workflows for Now Assist for Vulnerability Response for more information about customizing AI skills and agentic workflows.

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.