ITSM Overview Plans and Packages Getting Started
HRSD Packages HRSD simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you. Get Custom Quote
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HR Foundation AI agents and skills for fast case resolution, smart self-service and always-on employee support. Includes: AI Agents for HR Moveworks for HR AI Control Tower Case and Knowledge Management Employee Center Pro Talent (Hiring and Growth) Virtual Agent
HR Advanced Agentic workflows that automate the employee journey and surface insights for every HR decision. Includes Foundation, and: Agentic Workflows Employee Journey Management Voice Agents for HR Process Mining Platform Analytics Advanced Mobile Publishing Universal Request Pro
RECOMMENDED HR Prime AI Specialists that run HR operations autonomously to resolve, decide and act end-to-end. Includes Foundation and Advanced, and: AI Specialists Autonomous Service Desk Custom AI Workflows
1.  All packages include unlimited Virtual Agent conversations and Predictive Intelligence.
2.  All packages include annual credits for Workflow Data Fabric Foundation.
3.  All packages include a limited number App Engine tables.
4.  All packages have additional Moveworks capabilities added with higher-tier plans.
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  HR Foundation HR Advanced HR Prime AI Agents and Skills       Now Assist for HRSD

Reduce handling time for all HR requests with AI-generated case summaries, email reply suggestions and agentic case resolution flows.

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 Moveworks for HR Submit tickets, find policies and get answers in natural language without leaving chat, through conversational AI in Teams, Slack and web. HR Knowledge Search Conduct AI-powered search across HR documents and policies. Foundation: 25K indexed docs. Advanced: 50K. Prime: 150K. Limited to HR domain. Predictive Intelligence Apply machine learning to make predictions for HR Service Delivery (HRSD) processes to automate classification, routing and resolution of HR cases and requests. Moveworks for HR Advanced Use expanded AI capabilities such as Brief Me, Agent Studio and prebuilt specialised assistants for onboarding, recruiting and employee relations. Voice Agents for HR

Make HR requests, check approvals and get answers using natural language by voice, from any device or channel.

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 Autonomous Service Desk Let AI agents resolve HR cases from intake to close, freeing your HR teams for complex, high-value work. HRSD Capabilities       Case and Knowledge Management Create, track and resolve HR cases with structured workflows, assignment rules and SLAs that keep service delivery consistent and auditable. Employee Center Pro Provide a unified self-service portal for every employee, from HR to IT, to make requests, search and act. Talent (Hiring and Growth) Deliver structured workflows for every stage of the talent lifecycle, from job requisition through offer, onboarding and growth experiences. Employee Journey Management Coordinate multistep life events (onboarding, parental leave, exits) across HR, IT and workplace services without manual handoffs. Autonomous Workflows Run complete HR processes end-to-end without human intervention, from intake through resolution, across systems and departments. Platform Capabilities       AI Control Tower

Take control of any AI from a central intelligent hub.

 Workflow Data Fabric

Turn data into AI-powered action with end-to-end governance.

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 CMDB

Optimise service operations with a unified, cloud-based platform across operations and service management.

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 CSDM

Raise the bar on service delivery with a single data model for enterprise workflows.

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 Knowledge Management

Promote self-service with a single source for knowledge across the organisation.

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 Employee Center

Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.

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 Now Mobile

Keep users informed and engaged anytime, anywhere with intuitive mobile apps.

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 Workflow Automation

Streamline your workflows to reduce costs, increase productivity and eliminate repetitive tasks.

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 Application Development

Empower anyone to quickly extend solutions or build custom business apps.

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 Virtual Agent Resolve issues fast with a GenAI-powered, conversational chatbot. Predictive Intelligence

Reduce manual work with built-in machine learning that categorises, routes and prioritises work.


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 App Engine Starter

Build and extend custom applications on the ServiceNow platform with low-code tools.

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 Universal Request Let employees submit requests from a single form without needing to know which team handles them. Universal Request Pro Route complex requests across departments with advanced workflows and cross-team coordination. Mobile Publishing Publish and manage branded mobile app experiences for employees, customers and field workers. Platform Analytics Advanced

Gain deeper insights with advanced reporting, dashboards and AI-powered analytics across workflows.

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 Process Mining

Uncover hidden inefficiencies by mapping how work actually flows.

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Talk to an expert Connect with our product experts to arrange a custom demo. See how HRSD can work in your environment. Schedule Demo