Optimize business processes. Uncover trends and patterns using in-platform process mining.
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Benefits of Process Mining
Uncover process inefficiencies
Get deep insight into processes to understand the root cause of how and why issues occur.
Enhance process performance
View and analyze team performance across your organization and improve workgroup results.
Streamline work by uncovering and removing redundant tasks and bottlenecks in business processes.
Drive service excellence with an easy visual map for mining real-time process performance.
Features of Process Mining
Business process flows
Uncover hidden inefficiencies with the push of a button using process data.
Process map and comparison
See a visual representation of process flows to identify bottlenecks and make improvements quickly.
Root cause analysis
Optimize processes fast with AI-powered analysis to detect undesired process behavior.
Establish greater regulatory compliance by proactively identifying process deviations and anomalies.
Use machine learning to find and fix inefficiencies faster, and understand underlying patterns.
Linked process analysis
Discover and map related processes for a complete view of how they connect to and impact each other.
Share process maps across teams to collaborate on process improvements and increase efficiency.
Embedded process analysis
Right click to analyze process and issues directly and simply from any filtered list of records.
Performance Analytics integration
Track realized business value. Link Performance Analytics KPIs to continual improvement initiatives.
Workforce Optimization integration
Increase process visibility at the team level through integration with Workforce Optimization.
Integrate with Continual Improvement Management to refine processes and track their business value.
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How Process Mining and Performance Analytics Complement Each Other
What Is Process Mining?
What Is Machine Learning?
What Is ITSM?
How to get Process Mining
Process Mining is available with the Now Platform
®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business.
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Continual Improvement Management
Initiate and track improvements across the enterprise by aligning people, processes, and data.
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® can help you transform your business with modern digital workflows.