IT Operations Management (ITOM) Pricing - ServiceNow

ServiceNow ITOM enables organisations to gain visibility across infrastructure and apps, maintain service health, and optimise cloud delivery and spend.

ITOM

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IT Operations Management

Packages

ITOM simplifies work processes to help you solve business problems, and our experts can help you get the most value from your product. We offer services tailored to your needs and unrivalled support. Whatever workflow you need to simplify, we have a package and pricing plan that works for you.

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ITOM Advanced

Agentic workflows that automate IT operations, working side by side with your team to prevent issues.

Includes:

Discovery

Service Mapping

Certificate Inventory and Management

AI Agent Topology Mapping

Now Assist for ITOM (Advanced)

API Insights

Learning Enhanced Automation Playbook (LEAP)

Cloud Account Management

RECOMMENDED

ITOM Prime

AI Specialists that independently manage infrastructure health, make decisions and drive uptime.

Includes Advanced, and:

AI Specialists

Event Management

Metric Intelligence

Health Log Analytics

Now Assist for ITOM (Prime)

Service Observability

Service Reliability Management

Synthetic Monitoring

1. App Engine Starter tables are for configuring packaged applications.

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ITOM Advanced

ITOM Prime

AI Agents and Skills

Now Assist for ITOM

Accelerate root cause analysis and remediation with AI-powered insights across IT operations.

Now Assist for Service Graph Connectors

Enrich your service graph automatically with AI that maps dependencies and relationships.

Platform AI Skills and Agents

Help agents work faster with AI-powered suggestions, summaries and recommended actions.

Document Intelligence

Automatically extract, classify and process information from documents to reduce manual data entry.

Now Assist for CMDB

Keep configuration data accurate with AI that enriches, validates and maps items automatically.

Now Assist for Setup

Accelerate implementation with AI-guided configuration that helps admins set up and optimise workflows.

ITOM Capabilities

Agentless Discovery

Automatically discover and map IT infrastructure, applications and cloud resources without agents.

IT Service Graph Connectors

Integrate third-party data sources to build a comprehensive, real-time view of your IT environment.

CMDB 360

Get a complete, contextual view of configuration items with health, relationships and change history.

Service Mapping

Visualise dependencies between IT components and business services to assess change impact.

Tag Governance

Enforce consistent tagging policies across cloud resources to improve cost tracking and compliance.

TLS Certificate Inventory and Management

Track and manage TLS certificates across your environment to prevent outages from expired certificates.

Firewall Audits and Reporting

Audit firewall rules and generate compliance reports to strengthen your security posture.

API Insights

Monitor API usage, performance and health to maintain reliable integrations across your environment.

Cloud Account Management

Manage and govern cloud accounts across providers from a single, centralised view.

Agent Client Collector - Framework

Deploy lightweight agents to collect data from endpoints for deeper infrastructure visibility.

Kubernetes Visibility Agent

Monitor Kubernetes clusters and containerised workloads with real-time visibility into health and status.

Event Management

Reduce alert noise and identify root causes by correlating events from across your IT environment.

Metric Intelligence

Detect anomalies and forecast trends using AI-driven analysis of operational metrics.

Agent Client Collector - Monitoring

Extend endpoint data collection with active monitoring for real-time performance and health tracking.

LEAP

Use AI to streamline incident and problem remediation in AIOps, reduce IT effort, and save costs.

SLO/SLI Management

Define, track and report on service level objectives and indicators to maintain reliability targets.

Service Reliability Management

Proactively manage service health with reliability workflows that prevent degradation and outages.

Health Log Analytics

Analyse log data with AI to detect patterns, diagnose issues and accelerate troubleshooting.

Service Observability

Gain unified visibility across metrics, logs and traces to understand service behaviour end-to-end.

Synthetic Monitoring

Simulate user transactions to proactively detect availability and performance issues before users do.

Platform Capabilities

AI Control Tower

Take control of any AI from a central intelligent hub.

Workflow Data Fabric

Turn data into AI-powered action with end-to-end governance.

CMDB

Optimise service operations with a unified, cloud-based platform across operations and service management.

CSDM

Raise the bar on service delivery with a single data model for enterprise workflows.

Knowledge Management

Promote self-service with a single source for knowledge across the organisation.

Employee Center

Unlock AI-powered self-service at scale with a unified portal for enterprise service delivery.

Now Mobile

Keep users informed and engaged anytime, anywhere with intuitive mobile apps.

Workflow Automation

Streamline your workflows to reduce costs, increase productivity and eliminate repetitive tasks.

Application Development

Empower anyone to quickly extend solutions or build custom business apps.

Predictive Intelligence

Reduce manual work with built-in machine learning that categorises, routes and prioritises work.

App Engine Starter

Build and extend custom applications on the ServiceNow platform with low-code tools.

Universal Request Pro

Route complex requests across departments with advanced workflows and cross-team coordination.

Mobile Publishing

Publish and manage branded mobile app experiences for employees, customers and field workers.

Platform Analytics Advanced

Gain deeper insights with advanced reporting, dashboards and AI-powered analytics across workflows.

Process Mining

Uncover hidden inefficiencies by mapping how work actually flows.

Talk to an expert

Connect with our product experts to arrange a custom demo. See how ITOM can work in your organisation.

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