Products

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured Agentic AI for Growth Experiences: Overview

Agentic AI for Growth Experiences: Overview This article presents a comprehensive overview of agentic AI workflow capabilities offered within Growth Experiences applications in ServiceNow HR Service Delivery (HRSD). Agentic AI within HRSD encompa...

Article

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

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Workflow Data Fabric
Zero Copy Connectors

Featured USEM - Release Highlights and Upgrade Information

IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response. ...

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Unified Security Exposure Management
USEM
VR
Vulnerability Response

Featured Software Asset Management: On Demand

Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

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First post

Question

My task is not to validate even if everything is correct

I followed the step-by-step instructions and everything is as indicated to follow, yet my task fails when validating, can someone help me?it is about the exercise: SNPI Story 4 - Make the HHD Form Dynamic

Question

Creating a new theme - Where do I go to edit the Remove button?

I'm building a new theme for our lower instances. I am having trouble finding where to edit the remove button when you favorite or unfavorite a module. View attachment.

Question

Zurich upgrade- AskHR Portal under My active items - Walk-up visits items available

Launch - https://<instance>.service-now.com/escUnder My active items Walk-up visits items appears only Zurich upgrade instance

Question

Help text/ field message for a watchlist field. A pop up when user added to watchlist

Hi Experts, In employee center on a "HRM Ticket" Page (Once the hr case is submitted the page that is visible) I added a "Watchlist" field. Is there any possibility to add a help text to watchlist field on that ticket page? If not help text at least ...

Question

ServiceNow versions / Release

> ServiceNow Community > Products > Releases and Upgrades In the beginning: How ServiceNow was born ServiceNow versions / release Release nameDateEarly ReleaseEnd Of LifeDelta WindowGlideSoft 20042004-01-04 January 20062006-01-01 Februar...

Article

Mapping Risk Appetite Scales with Residual Risk Rating Scales

Can anyone tell me how exactly qualitative appetite status is calculated? My risk appetite scales are default open/tolerant, flexible, moderate, cautious, and averse. My residual risk rating scales are very low, low, moderate, high, and very-high. Ho...

Question

Default Landing Page loading before custom landing page

The default landing page appears to be loading before my custom landing page. So the tab shown in the screenshot attached shows the default, then it will eventually load the custom. Is there a way to bypass this so that the default doesn't show at ...

Question

How to use Process Optimization to do SLA Breach Analysis

This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These posts will be broken into two sections – how ...

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IT Service Management (ITSM) Implementation Simulator Task 25. let me know how to complete this task

We need a service catalog specific to our Consulting practice to request items related to their Marketing, Sales, and Workshop needs.1. Create a new service catalog named Consulting Practice.2. Add three categories: - Marketing - Sales - Worksh...

Question

Autonomous IT | The Journey to a Healthy CMDB

High performance IT organizations often have one thing in common and that is a healthy CMDB. A healthy CMDB serves as a cornerstone in your Autonomous IT journey. It is a key building block for value creation and service excellence. That means you...

Article
Data Foundations

Performance analytics simulator course - new version?

Hi, Does anyone know if there is a new version around of the Performance analytics simulator course adapted to Platform analytics? Trying to do the old one but a lot of the task validations fail, similar to previous posts in the matter in this forum...

Question

Country+locale=currency question

So not sure if this is the right place to ask this, but reviewing the many posts on Community and elsewhere regarding currency. I've implemented multiple currencies on our platform and understand the nuances. There is one thing eluding me however. ...

Question

ER Summary Report - Document Template

I am making some updates to the OOB ER Summary report document template and would like to include a section that lists the names of any attachments on the case. Has anyone found an easy way to do this? Would a Doc Template script be the best option? ...

Question

Problem form having update wlth lens instead of update button

Open problem record after Zurich upgradeNoticed update with lens button appears instead of update button checked in UI action both update with lens and update buttons are active but in the forum only update with lens appears

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