Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured Employee Journeys for EmployeeWorks- Feature Spotlight

Employee Journeys, now native in EmployeeWorks Feature Spotlight ServiceNow EmployeeWorks is the new AI front door for the enterprise — a next-generation, AI-powered employee experience where you simply describe what you need, and it gets done. B...

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Featured ServiceNow Impact: What's New in the Q4 2026 Releases

What's New in the Q4 2026 Release Faster setup. Smarter scores. Clearer value. Get the Impact App on the ServiceNow Store → We are excited to announce a host of new ServiceNow Impact capabilities in the Q4 2026 Release! What's new Here's w...

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ServiceNow Impact

Application installation failed

Unable to install Service Graph Connector for Microsoft SCCM the application manager is synced and everything still it says "Installation failed Service Graph Connector for Microsoft SCCM Unable to download app package"

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Sync Now Assist AI Assets scheduled job causing high CPU and SQL load

Hi everyone,In our instance, the out-of-box Sync Now Assist AI Assets Scheduled Script Execution was running hourly, with each execution taking approximately 18–25 minutes and consuming significant CPU and SQL time.To reduce the impact on interactive...

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Prepare Your Insurance Data Model Part 1- Introduction

Prepare Your Insurance Data Model Prepare Your Insurance Data Model is an five-part series. This Overview introduces the model and shows how its six building blocks fit together. The article is broken into multiple sections for the purpose of readab...

Article

Anybody having experience of creating new workspace using UI Builder

We are creating new workspace from scratch and would like to get in touch with people having similar experience so that we can connect and help each other. or if someone have any ideas/places that i can join to connect, it would be helpfulPlease do c...

Question

client script is not working properly: onchange

Hi All,I have written an onChange Client Script for the Account Number field. The script is working as expected in both the ITIL view and Workspace.Currently, I am using setTimeout() to clear the field value and display the validation message. Howev...

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All About Data Resources in UI Builder

Data Resources in UI Builder A data resource [sys_ux_data_broker] in UI Builder mediates data between a component and the ServiceNow server. The data resource brings data from the server to the component, and it brings updated data back to the server...

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portal error after raising cat item request.

Got this error while raising service request by impersonating other user, for me as a admin there are no error but for other users getting this error . they are not able to see request record but can see ritm record, request record they can see on Se...

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Restore archived CI is not possible in Brazil PDI

I have recently upgraded my PDI to Brazil.Next week I will demo archiving policies for another, but going through the motion of restore a linux server, the option of "Restore record" is grey.I have tried to add roles and elevate to sec admin, but not...

Question

mainTo not working

I’m configuring and testing a ServiceNow inbound email action. The email template contains a mailto: link intended to open a new message to the ServiceNow inbound address, with a prefilled subject and reference value. When I click the link, Outlook d...

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How to calculate the timestamp of each stages of playbook

I want to calculate the time spent for each stages of playbook . Any suggestion please.

Question

Extract email addresses in query builder

Is there any way to extract the exact email addresses in the "Business Application" table using the query builder.

Question

Telecommunications Brazil Store Release: What's New in Telecom Products

Hi Community, Here's what's new in the BRAZIL Store Release for Telecom that spans across TNI, TSOM, TSM, Service Exchange, and Sales CRM for Telecom. What's New Telecommunications Network Inventory (TNI) View network interfaces for rack or ca...

Article

Salesforce CRM Integration Error

For Saas Direct integration Salesforce CRM , As per Servicenow Doc , "Require Proof Key for Code Exchange (PKCE) Extension for Supported Authorization Flows" This security setting should be False but now on salesforce side this is always true cannot ...

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Brazil - change lockdown

i recently upgraded my PDI to latest Brazil release as wanted to take a look at the new Change Lockdown feature however even though it is available doesn't seem to fully work i.e. i can create lockdowns but can't progress as doesn't assign approvals ...

Question

Resolved! Adding a youtube video to a employee center microsite

hi I am trying to embed a youtube video into an employee center microsite - I have dragged the video widget over but I after trying various different options I cant seem to get one that displays the video. Should I use the provider youtube and just ...

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