Products

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceNow remains the governed system of action where the work gets done. MCP...

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Now Assist

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Opened for should be empty for Consultation HR Service when case is created from Agent Workspace

Hi Community, I have an HRSD requirement for an Employee Relations Case. Table: sn_hr_er_caseRequirement: We have an HR Service called Consultation.When a case is created for the Consultation HR Service, the Opened for field should be empty.This is r...

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How to display a multilevel pivot table in Flat layout (Platform Analytics)

Hi all,Hello, would any one please know how to achieve multilevel pivot table in Platform Analytics to be displayed as a flat table, with every row showing all of its grouping values, instead of the default collapsible tree. I could not find any SN d...

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What’s causing the new CI to be created (and the retired CI to keep getting updated)

II have an issue with the data in the CMDB of ServiceNow. We reuse the hostnames when we are complete a technical refresh on our servers in our environment. We have configured the our identification rule for hardware to check the name and serial numb...

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Update Model Category on more than one asset

Is there a script to update the model category on multiple assets at once? I have a script for single assets, but I currently need to update the model category on over 200 assets. This is the script that works for updating the model category on indiv...

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What's New in Yokohama Release for Hardware Asset Management

ServiceNow® Hardware Asset Management is essential for minimizing stockroom inventories and resource wastage at the outset of the lifecycle. The value of this service spans from the initial stages to the end of the lifecycle, where asset managers ...

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Unlicensed applications set as licensable

Hi, we are finding that there are many discovery models set as licensable that do not have software models associated with them, that are not actually licensable. Microsoft has the most of these - for example Microsoft Start Experience App. This en...

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Resolved! Payment Device model category requires Retail Model, but Retail Model has several complications

I'm evaluating the out-of-box Payment Device CI class (cmdb_ci_payment) and am struggling to understand the intended lifecycle for Retail Models (sn_ent_retail_model).The Payment Device model category specifies:CI Class: Payment Device (cmdb_ci_paym...

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Resolved! Brazil version PDI

When will Brazil version be available for PDI today ? Any timeline ?

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Perpetual licenses with active maintenance not covering latest software version

Hi everyone,I’m trying to understand if I have configured upgrade/downgrade rights correctly for a software product.We have 2,200 perpetual licenses, all covered by active maintenance, so my understanding is that they should provide rights to use the...

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ACLs - OverwriteByAdmin = False - is not respected?

Hey There Community! I have a custom table in my scoped application where i have default ACLs created within the creation of the table, so i have a custom role of app_admin and app_user.Long story short app_admin has permissions to DELETE the record...

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Admin Impersonation to Gain Access to Encrypted Data - Is it possible?

“Can a user impersonate an authorized user to gain access to encrypted fields?”“What if an Admin impersonates a user to gain access to encrypted data?” These questions come up frequently. Platform Encryption Module Access Policies are designed to a...

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Commercial products that have only discovery model

We are finding we have over 700 products that have a discovery model with no publisher and no software model that have been set to licensable. Does anyone know why ServiceNow would do that when they don't have a publisher - I would expect these to b...

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Lists and Filters task

Hi , need help with the output , I have changed the filter, changed the state of the top 10 P1 critical incidents and also made change in the sort by removing updated by and opened. Did make changes to the category to software , being said , I did r...

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Custom Application Record Producer working in Dev but not in QA on Service Portal? Why?

Custom Application Record Producer working in Dev on Service Portal but not in QA on Service Portal? Even though everything is same. Also Records Producer works fine in both Dev and QA Native UI.

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Dynamic Filter on Reference Field Returns Empty When Script Include Returns sn_hamp_hw_product_model

Hi Community,I am trying to create a Dynamic Filter for a Hardware Asset Management use case and am facing an issue where the Dynamic Filter works with hardcoded sys_ids but returns empty results when the values come from a Script Include.ScenarioWe...

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