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Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR).    This s...

  • Article
  • Best Practices
  • Security Operations
  • ServiceNow Adoption
  • ServiceNow Implementation
  • Unified Security Exposure Management
  • Vulnerability Response

Featured Make AI work for you, one skill at a time.

Make AI work for you, one skill at a time.  Discover how AI skills can streamline Incident Management tasks and create a foundation for more advanced capabilities.    When you're responsible for keeping work moving across teams and systems, finding w...

  • blog

Featured Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done.   ServiceNow EmployeeWorks is one super app to ask, act, and accomplish work across any business system, agent, or content. The EmployeeWorks Web App brings that to the web as a consume...

  • blog

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured ServiceNow Arc Hub

ServiceNow Community Article Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Release Information...

  • Article

Brazil upgrade - error with field encryption starter

We installed Brazil patch 0 on one of our sandboxes to do an evaluation.  We started seeing an error pop up in SOW and other areas.  "Execute operation on API 'Glide API: string utilities' from scope 'Field Encryption Starter' was denied. The applica...

  • Question

Knowledge Center Configuration

Over the past few weeks, I’ve worked with customers on configuring Knowledge Center and found a few things that would have saved me time and a headache.   Create Cross Scope privilege records ServiceNow creates cross scope privilege records for the o...

  • blog

Resolved! How Servicenow calculates SAM Pro licenses

Hello All,      Just wanted to check how Servicenow calculates the number of licenses used by the customer for SAM Pro, is it based on role we give to the users or number of tables been utilized for that? Thanks!  

  • Question

Resolved! HAM Sourcing Stockroom Assignment Change

When we had HAM added on, we had a development team perform the upgrade. As part of that, we have sourcing determine which of our stockrooms to use when a user requests equipment. We occasionally have user requests that try to pull from an incorrect ...

  • Question

Data Certificaion

I am looking to do data certification for our CMDB. I want to start by certifying ownership and such of our service instances. Going through data manager, it seems that I would need a policy for every service instance or owner. is there a way to do t...

  • Question

NetApp Storage Servers - Not being discovered

Hello Legends, I've been having  issues with the NetApp Storage Cluster-Mode - HTTP Discovery pattern . For some strange reason discovery does not create a Storage Server CI in the cmdb_ci_storage_server class for NetApp Storage Virtual Machines.  I'...

  • Question

How should Cisco CallManager virtual appliances be represented in CMDB?

Hi everyone,I am working on Cisco CallManager Discovery and have reached a point where I could use some guidance.The Cisco CallManager pattern connects through SSH and successfully retrieves information such as the hostname, version, node role, and c...

  • Question

Virtual Agent topic is not triggering

Hello Team,I have two requirements related to the Virtual Agent configuration and would like to share a status update along with an issue I need guidance on.Requirement 1 – Custom Fallback Message (Completed)I have successfully configured a custom fa...

  • Question
  • AI Search
  • Virtual Agent

Exercices to practice

HelloI hope you are all doing wellI m looking for exercices to practice : Busines rules - ui policies - ui actions - script include ... => If someone has any ressources please share Thanks,

  • Question

SAM PRO product

Hello, how can i and how should i manualy check and anlyse SU for SAM PRO product.I can see consumption for SAM PRO about 100k and we have purchased 60k so how i can check data manualy ,extract data or what you suggest?

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