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Featured Sneak Peek at USEM for Q4 2025 Release

ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response.    On Nov 19, 2025, we hosted a webinar, “Unleash the future of Vulnerability Management with USEM”.  We welcome you to begin your journey to USEM...

  • Article
  • Unified Security Exposure Management
  • USEM
  • VR
  • Vulnerability Response

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

  Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

  • Article
  • Getting Started : Next Experience
  • UI Builder : Next Experience

Featured Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Featured Resolved! Join the ITOM UX Research Panel – Help Shape the Future of ServiceNow!

We're inviting ITOM users to be a part of our UX Research Panel and help shape the future of ServiceNow's ITOM products. Your voice matters—and we want to hear it. As a panel member, you’ll have the opportunity to: Get early access to upcoming feat...

  • Question

Hide Priority filed in Details tab of Project workspace.

Hi All,  I am looking to hide the "Priority" file that is just shown below the project name at the top in Details tab of project workspace. I am not able to find that in Workspace Form Header Configuration.I am attaching the screenshot also.  Please ...

  • Question

Glideajax method is not working

HI Community, I have a requirement, in a catalog item we have variables like name, type, target and table. when user fill the details and while submit the form , in sla definition table if we have records with same name, type , table and target then ...

  • Question

Resolved! Automation using Azure devops pipeline

Hello, We implementing automation from Servicenow,To give an example, from a catalog item, let's say we want to provision VM in Azure, once the request is appoved, it will trigger a pipeline on Azure devops that deploy the VM with IAC using terraform...

  • Question

URL in UI builder

Hello everyone, I'm becoming crazy while trying to do the simplest things in UI builder, I want to open a IFrame Modal showing this url (this is the version that works perfectly in client script) "$vtb_add_to_board.do?sysparm_record_id=" + g_form.get...

  • Question

Resolved! Want to rename the "Apply Template" UI action on Project workspace SPM

Hi All,  I want to just rename the Label of UI action "Apply Template" in project workspace. But i am not finding the way to rename it. I tried in Declarative assignment but it is not working. Please help on this if you have  past experience.   

  • Question

Is that posible to hide reports widget in "Workspace Dashbaord".?

Hi All,I have a custom application that includes a workspace. In that workspace, there is a dashboard with multiple reports.My requirement is to hide one particular report for all users except those in one specific group. Is that possible? Example: I...

  • Question

Create Hierarchy between Business units in EA workspace dashboard

New to Platform analytics dashboard. Create a new filter referencing to busines unit table in EA workspace, In data to filter added Business application.Business unit I want the selected business unit in filter to be searched in Business application ...

  • Question
  • UI Builder : Next Experience
  • Workspace : Next Experience

UI Action is not working

I have a requirement where :when only on assess and RCA state reject button should be visible ( working)and when if clicked on assess then first make the work notes mandatory (its working) it should move back to new state (not working) & if clicked o...

  • Question

Resolved! Discrepancy between record states and metrics table.

Hi everyone!I hope this message finds you well! I'm dealing with a scenario where, when a RITM (Rapid Interruption Time Management) has its first state transition to On Hold OR Awaiting Prioritization, the record isn't updated in the Metrics table. A...

  • Question

incident is promoted to MIM, assignment group should not get changed

Hi Team, I have a requirement that whenever incident is promoted to Major Incident management the assignment group, assigned to and state should not change. I have written business rule to achieve the scenario PFA snapshots Like when incident is prom...

  • Question

Quick/Bulk Edit in SOW

I've been tasked with disabling the ability to update a Config Item in the SOW based on the name of the CI. So if somebody in the SOW, opens their nav, heads down to the CMDB section and chooses a CI list, then they should not be able to modify any C...

  • Question

Reports IN/OUT Flows

Hi Experts There is a report I required. How many Incidents resolved in Network group in a week and How incidents are moved to network group to other groups. RegardsDinesh Kumar

  • Question
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