We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Hey everyone, We're ServiceNow's Forward Deployed Engineering (FDE) team. We're a team of builders who've gained deep AI deployment expertise at tier 1 technology companies and research labs. We're certified experts on the ServiceNow AI Platform...
You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...
We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...
Emails are not triggering in our community portal even though all notifications, email scripts, business rules, script actions are in active. @Tanushree Maiti @Ankur Bawiskar
Recently, many ServiceNow developers have been experiencing an issue where their Personal Developer Instance (PDI) is not starting as expected. Initially, the Developer Portal displays a message stating, "We're having trouble opening your instance d...
I have a donut report on instances. This report has multiple Group by options. Depending on the group by, the total changes. If the record has no value for that group by, it should be counted in "empty" is what I assumed. Examples Why are some missin...
Use the File Upload tool for a situation where you want to feed additional documents, information, or context to your AI agent. The AI agent will leverage the uploaded file during runtime to help complete its assigned task or objective. It's import...
Hi Team, When an attachment is associated with the RITM, it appears in the Attachments section of the associated Catalog Task in CSM Workspace. However, when I click the attachment, it opens in a new browser tab instead of downloading. In the Classic...
I'm trying to set the Support Group on several related CIs. I have created a Dynamin CI Group and related CI Group. This is populated via query. This part is working fine. The CI's still have the Support Group set to null. Do I need to create a T...
Hello Community Team,We would like to request your guidance regarding an email configuration scenario in our ServiceNow instance.Current ScenarioOur instance currently uses a single SMTP email account as the default outbound email account for all ema...
I'm getting ready for my Platform analytics migration - how do I know I have non-responsive dashboards in my instance?
Hi Team,I have 3 requirements1.Prevention of RITM closure (out of multiple sc tasks if any of the sc task is open, ritm should not close)2.Auto close RITM after multiple tasks (RITM should auto close after closing associated sc tasks)3.Reopen RITM wh...
Hi Can anyone help me with the below requirement. I am completely new to CMDB and this is my first requirement in CMDB module. It would be great if any suggestions Discovery / IRE Rules Updates for CI Class Expansion- For Enterprise connectivity (E...
My IT group migrated to SOW a few months ago. We have auto redirection in place to everyone opens and lands in SOW. I understand you can't do EVERYTHING in SOW but I am trying to see what behind the scenes information I can gather to learn what mod...
In Platform Analytics Australia, we would like to restrict how dashboards can be shared by general users. In addition to sharing with specific users, we would like to have the following:Only users with one of the admin roles should be able to share ...
Hi Community, How software models can be created for corresponding discovery models . And how those software models are linked with product lifecycle information that we are getting in software product lifecycle table? Thanks,
So in the My List area of configurable workspaces like the Service Operations Workspace (SOW) there is a sub-grouping of lists called "Shared with Me" that includes any lists created by others and shared with the logged in agent. Over time, this Shar...
an application CI in Discovery is having Install status is absent and Operational status is Operational, it seems unusual, what are the steps can be taken to remediate that?
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