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Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured Forecast the demand for your resources to resolve your ongoing influx of tasks

Have you wondered how you can staff the right number of agents to meet your expected demand to resolve tasks over time?    SUMMARY  In the Workforce Optimization for ITSM application, using historical data from multiple sources, you can accurately fo...

  • blog
  • Service Operations Workspace

Featured Platform Academies Overview

  Check out this catalog of Academies that the Now Platform offers. Each of these academies covers an incredible amount of content. Register for them all or find the ones that fit your needs. Sessions have product experts on hand to demonstrate conc...

  • blog

Essential Information: VR to USEM Upgrade Guidance

USEM Launch Details  USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...

  • Article
  • USEM
  • USEM Upgrade
  • VR v30x

Resolved! Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an asset when a CI matching that CMDB model is discovered.However, I couldn't find information on w...

  • Question

Resolved! Add Water mark in PDF

Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...

  • Question

Building Agentic flows that can understand documents and images - User Guide

Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide   Overview   Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...

  • Article

Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

2026 Risk & ESG Events

2026 Risk & ESG Events Integrated Risk Management (IRM)  |  Third-party Risk Management (TPRM)  |  Business Continuity Management (BCM)  |  Privacy Management  |  AI Control Tower  |  ESG Management (ESGM)   February Feb 23-24 RISK ServiceNow Even...

  • blog

How to delete the record in asmt_metric table

Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!

  • Question

Workflow Data Fabric and GRC Indicators

We have started hearing about Workflow Data Fabric as a way to use external data for analysis in the platform without having to copy the data into the platform itself, our current approach. Has anyone experimented with WDF when it comes to GRC and co...

  • Question

Resolved! Best way to cleanup inactive Catalog items and its associated records.

We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...

  • Question

Why Manage Datacenter Assets in ServiceNow HAM

Datacenter assets represent some of the highest cost, longest-lived, and highest-risk hardware in the enterprise. Servers, storage, and network equipment often span multiple locations, ownership models, and lifecycle stages, making them notoriously d...

  • Article
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