Products

Featured GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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Featured Essential Information: VR to USEM Upgrade Guidance

USEM Launch Details USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...

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USEM
USEM Upgrade
VR v30x

Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured CIS Data Foundation Certification Is Live, Free Through June 30

EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...

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Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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COE Security Policy - HR Admin Access

When viewing a COE Security Policy record, users with the sn_hr_core.admin role aren't able to see or set the value of the COE field, which is just a list of hr case tables. They also don't have the "Insert a new row..." option to add a new group to ...

Question

Configuring ESC, I want to add quick links that open Topics/categories

HiConfiguring ESC, I want to add quick links to create incident, which directs me to a page where I have categories shown like Hardware, software, and others, then in the Hardware - related catalog items, which page should I take when I create ESC qu...

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Service Catalog

Resolved! How to add translations in the ESC menu items, quick links, and new topics added

Hi, I created a new Taxonomy in ESC, added Menu items, and quick links with related topics, now I want to add translations to these items ??

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Service Catalog

Need help to create an AI Agent

I'm looking for some reference video/documentation related to AI Agent.. If we are using AI Agent, then NOW ASSIST button will be visible at the right top of the page, so when we clicked on it.. a chatbox will open "" when user searchs for something...

Question

Need Some Demo Data for Certificate and Inventory management

Request if any one have Demo Data for Certificate and Inventory management. I am implementing a Green field project. I want to do testing on the developer instance.

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SN to Workday integration

Hi All, In servicenow to workday integration, Once any updates happens to the user record in servicenow hwo those will be updated in the workday ..How to check those ,In my scenario some personal details are not mapping to the workday record .

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INTERACTIVE FILTER FOR GROUP USER

HI TEAM,I HAVE ADDED FILTER FOR MY INCIDENT DAHBOARDI HAVE ADDED FILTER FOR assignment group instead of that how can i display group user value i meanif incident has assigned with 1lakh uers i need to filter with incident assigned to user with the gr...

Question

ServiceNow Discovery Simulator Question and Answer Blog

Use this blog to post and respond to questions about the Discovery Simulator tasks available from the Discovery Fundamentals course on NOW Learning. The Discovery Simulator tasks are designed to assess one's proficiency with performing various tasks ...

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Discovery
Multiple Versions

I need to explore on Advanced work assignment (AWA) with skill based and last assigned routing

In my project, they wanted to implement Advanced work assignment (AWA) for IT Requests and incidents, so they asked me to explore on it, and I need to provide a quick demo on that to the team. I need some hands on for Skill based and last assigned ro...

Question

Task 09: Remediate Duplicates - CMDB Health Micro-Certification Simulator (Washington) (Course)

I have merged two windows servers as described, delete the duplicate but still getting this answer :Did you retain the oldest CI record, then merge Assigned To, Company, and Cost Center from the duplicate, and then delete the duplicate?VERIFICATION:...

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Data Health Tools

ServiceNow: Lifecycle information for Hardware Model

Hello friends, We are working to build the dashboard to correctly reflect the lifecycle status of owned hardware models so that proper action is taken. For this lifecycle information, we are dependent on ServiceNow's content service. But do we know f...

Question

" Set decomposition to not relevant " causing issues with Order Line Decomposition

The Business Rule "Set decomposition to not relevant " on Order Line Item is preventing from OLIS and Orders from decomposing because the Customer Order looks at order line items that are not set to this statusNote sure if anyone else has run into th...

Question

Application of table.* ACL to records thar do not fit ACL condition

Hello. When trying to understand how ACL works, I built the following scenario: Table: u_test_dataFields: u_type, u_field_1, u_field_2, u_field_3, u_field_4; all of type stringRoles: test_data_manager, test_data_user Both roles have write permission ...

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flow design - Catalog MRVS

Hello Experts,I have a catalog item in ServiceNow.In that, I have a Multi Row Variable Set (MRVS) with variables Environment and Domain.Domain choices: Internal, ExternalEnvironment choices: Prod, Public, Semi-PubI created a Flow Designer flow. After...

Question

Resource Management Workspace to include demands?

ServiceNow,When will the resource management workspace include the ability to see resource assignments against demands in the resource cards/boards? The Overview Dashboard includes resource assignments against demands in all the single score widgets,...

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Resource Management