Products

Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

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Release Updates

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

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Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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What's New in Zurich Release for Software Asset Management

ServiceNow® Software Asset Management offers a cohesive platform for technical teams to optimize technology spend, mitigate risk, and automate software lifecycle processes. By providing users with the capability to exercise precise control over th...

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g_form.clearValue not working correctly

We have a catalog item. In its on‑submit client script, we clear the value of one variable on the request form when a certain condition is met, using the statement: `g_form.clearValue('var1');` Note: This variable is of type **Lookup Select Box**, an...

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When creating a new incident, in "related search" result, we can see the similar incidents/KBs, howe

When creating a new incident, in "related search" result, we can see the similar incidents/KBs, however one incident with the exact same short description and description doesn't display. I checked the other incident with the same status and the cre...

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BLOG - UI Interactions in UI Builder

UI Interactions in ServiceNow Australia: A New Way to Build Reusable UI LogicWith the Australia release, ServiceNow introduces UI Interactions in UI Builder—a more reusable and event-driven approach to defining what happens when users interact with a...

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Look up record action in Flow designer

I am trying to use the look up record action in my flow designer for multiple times in a flow, however only the first action is working and remaining ones are not working/not performing. Please provide reason for this. The look up record is on the s...

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Resolved! Under the hood question for Granular Delegate Tasks (expert needed)

I found surface level information about Granular Delegates/Delegation Rules - but need input from anyone that has experience with the code behind the scenes. My question: "Is there a simple way to see all of the HR Tasks that have been Delegated to m...

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Hi, Now mobile home page launcher should redirect users to esc portal

Hi all,I want homepage existing applet launcher to redirect to ESC portal, so when user login to now mobile app, he directly see portal page (on click of home button)at the moment homepage shows as below(attached image)how can i achieve it..i have fo...

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Client Script

In service now client script how we can generate output similar to skill and get a hyperlink for the incident record.If we want to get the top5 related incidents and each output incident number should act as a hyperlink.

Question

Summarize multiple incidents

Now Assist can summarize an individual incident but is there a way to let it summarize a whole list of incidents?Thank you in advance for your responses.Regards,Martine

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Is it possible to auto resolve the incidents based on short description with virtual agent

There is a requirement to auto resolve incidents based on short description as soon as it is assigned to any group. NOTE:-- Incidents are created from integration (i.e. Affected user is integration user).Thank you

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Custom Widget on right side of page

i have created a custom widget and i need to place that on the right side below the submit on the form in esc portal but now it is in the bottom of page What should i change in esc portal so that my custom widget appears on the right side of form

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Different display value on 2 reference fields

Hi, I have 2 fields that reference the location table. I would like the display value on the form to be different than the other field. Is there any way to achieve this as I can only change the display value of both and not just 1?

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how can we check if the impersonating user is part of certain group if not then deny access via ACL

We have a use case where we are checking if the user is impersonating, if yes then we need to check the user is a part of certain group or not. if no, then deny access in ACL. we have written a code as follows, but as per servicenow health scan findi...

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Resolved! VIP Icon On List view of RITM

In the list view the VIP icon is not showing, but in the form view its showing How to make it work for list view also

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Asset Management Data Collection

HiWe are in the Getting Started phase and looking at our current data models before the System integrator comes onboard.Looking at our current data models and formats a few of the feeds are in different formats, can anyone share a standard data templ...

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