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Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

  • blog
  • Australia
  • Dashboard
  • Migration
  • PAe
  • Performance Analytics
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

  • blog
  • Australia
  • Dashboard
  • Migration
  • Performance Analytics
  • Platform Analytics
  • platform analytics migration
  • Upgrades

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Add approver's timezone in SLA definition

I am having requirement to create SLAs based on approval levels .  I am able to attach SLAs using flow designer however, I am not able to select approver's timezone in SLA definition as there is no OOB option available to select approver's timezone C...

  • Question

Resource Assignment and Capacity Planning Guide

Are you ready to start your Strategic Portfolio Management (SPM) implementation journey for Resource Assignment and Capacity Planning?   This guide gives you valuable information you can share with your team, including proven guidance and links to ke...

  • Article
  • Capacity Planning
  • Portfolio Planning Workspace
  • Resource Assignment
  • Resource Management
  • SPM
  • Strategic Portfolio Management

Doucment_ID is not displaying value

Hi,  I want to update the 'Applies to record' field so it corresponds the Department.  As you can see the Department has a name but Applies To Records = empty.      When looking at XML, however  these 2 fields have same sysID, so they should point to...

  • Question

Assigning Resources at Top Level of Project in Project Workspace

I am using the new Resource Assignment functionality in Project Workspace. On existing (and new projects) I am currently unable to assign any resources at the top level of the project. The field is unavailable to edit (even if I double click), and if...

  • Question

ServiceNow Agent Client Collector for MSSQL Discovery

Hello team, We just started with using the ACC agents for the ServiceNow Discovery. Its bringing all the good stuff related to OS details and running processes, software installations. What we are looking for is Database Instances. Can we have the da...

  • Question
  • Discovery
  • ITOM

Resolved! Tagging on Additional Comments for Workspace

SN now has the possibility to add tags to entries in the activity stream in Workspace. In the activity stream component, there's a Tags section where we can manage these tags. Once a tag is added to the component it can then be used a applied to an a...

  • Question

Closed Vulnerable item reopen when new detection found

@chrismcdevi  @tkrishna29  Vulnerable items in closed state are not re-open when the new detection is found against the same ci in Rapid7 integration. Even it matches the condition in "DetectionBase" script include to have the substate of "fixed" and...

  • Question

How can I hide the State choice on RITM forms?

Hello Everybody, I need to hide the “Closed Skipped” state choice on the RITM form.Will hiding it at the form level affect historical records that already have this state?I tried a UI Policy with g_form.removeOption('state', 7);. It hides the option,...

  • Question

Audit Issues - Install status vs hardware status

I'm having an issue explaining in layman terms why service now chose to apply hardware status of stolen out of the box for missing/absent assets in asset/cmdb. I have supplied the breakdown of how asset state and substate relate to hardware status bu...

  • Question
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