Products

Featured AI Passport: business context for every AI agent, at every enforcement point

Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Introducing MCP for SPM

Introducing MCP for SPM Introduction AI clients are quickly becoming where work starts. Goal owners, portfolio managers, and project managers are already asking Claude, Microsoft Copilot, and Gemini to summarize, analyze, and plan, but the answers...

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Strategic Portfolio Management

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

Question

App Engine Studio License Error in ServiceNow PDI Despite Admin Role

Hello ServiceNow Community,I am facing an issue while trying to access App Engine Studio in my ServiceNow Personal Developer Instance (PDI). Whenever I try to open App Engine Studio, I receive the following error message:“You need a valid App Engine ...

Question

Save button not working in workspace for new form component

Hello Experts, After trying everything on my own, I am seeking your guidance on this issue. I have created a 3 form views other than default view to show them on workspace record page(as shown in attached screenshot). To achieve this in workspace I ...

Question

How to check if an incident already breached or not when it reached my assignment group

Hi,How to create a report to check whether the incidents that were breached in my queue got breached while it was received or it got breached when it was worked upon in my queue,

Question

How to revert NextExperience Dashboards and Reports on ServiceNow Australia?

Hello everyone, Is it possible to revert a Platform Analytics dashboard/reports (from ServiceNow Australia) to a previous version?If so, where do we find the option to do so?I have checked the audit history of these dashboards and reports in par_dash...

Question

Incident SLA tracking where drive need to be replaced

Hi, We receive ticket mentioning the C or D drive failure or any drive issue as incidents and sometimes we end up ordering a new drive - in these cases, the SLA gets breached as AWAITING VENDOR on HOLD state doesnt pause the SLA timer. How can this s...

Question

Description field in CSM Case?

In a greenfield out-of-the-box ServiceNow CSM implementation there is no Description field, only a Short Description field, on the CSM Case form. Is this intentional, and would it be considered best practice to add the Description field or not? Of co...

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Case Management
Customer Service Management

Using Database Views to create an interactive filter for two tables

I want to create an interactive filter that will allow users to select a manager from a limited list. When they select the manager, another select box should appear in the same interactive filter, where you can select from the list of available group...

Question

sending files from sys_attachment from servicenow to sftp server without using sftp spoke

Is it possible to send the files from sys_attachment table to sftp server without using sftp spoke?We dont have spoke enabled as of now. And also dont have any file transfer application like MFT, etc.Looking for the alternative approach to send the l...

Question

Create Knowledge from a resolved incident

I am trying to create a knowledge from a resolved incident. When I click on the create knowledge button, its taking me to the table 'kb_template_incident_kcs_article_html' and the lookup of 'Knowledge base' field is showing only 2 ootb records from t...

Question

Client Script

Hi Community, I am trying to hide the issues related list, when status is compliant and when status is non compliant then the issues related liste should be visible.Below is the script, please review and let me know if there is anything wrong.functio...

Question

change issue

When I am cancel this change it will appear like this and also i have checked the approval section there is no one. how to find the solution. I have tried also dev env same issue.

Question

PMP

Do you need a PMP to be a project manager at ServiceNow?

Question

How to replicate the Assess risk button on the change overview page in SOW?

The Assess risk button only exist on the overview page of the change request. We have a requirement to make it accessible from details page too. So I thought of creating a declarative action button and place it on the header where the other buttons a...

Question

Compliance case should be visible to Executives

There is a user who is a EGM in the business( executive user)- the user doesn’t have a compliance case role by default and there is a read ACL on the compliance case that the cases are only visible to the user when the user either creates a case, is...

Question

ITSM Licensing in April 2026: Foundation, Advanced and Prime in Plain Language

ServiceNow’s April 2026 release changes how ITSM is licensed. If you are still working from Standard / Professional / Enterprise, your internal guidance is now out of date. The new model introduces three ITSM tiers: Foundation, Advanced and Prime. ...

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