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SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
The Q2 Australia release brings three major Enterprise Architecture features, and they share one goal: take the manual assembly out of your day. Answering a landscape question, bringing an outside process map into the model, and knowing where AI r...
Enterprise Architecture June 2026 - Australia Release Please check out the Delta Deck attached to this post for the release overview Value Evolution - June 2026 Australia/June 2026 Store Release Please review ServiceNow's Australia/ June 2026 r...
Hello all,We have established a 200-REST API connection to MS Fabric, have tables visibility but cannot target one specific table and read the row level data, the response comes blank. Can some help so we have visibility to the row level data?
Hello,We would like to understand how Knowledge Base (KB) search and Recommended Actions determine which knowledge articles are returned and ranked in ServiceNow.Specifically, I have the following questions:What criteria are used by KB Search and Rec...
In this article, I will be discussing Seven (7) Best Practices for User and Group Management for Platform Administrators. As a ServiceNow platform administrator, effective management of users and groups is a critical responsibility. Properly managing...
Me pueden apoyar con la tarea de formularios ya me da error al validar la task.
What are all the IAM permissions required to discover the Bedrock agent in ServiceNow. i checked in now assist and it is referring to the KB :https://hi.service-now.com/kb?id=kb_article_view&sys_kb_id=0ab4b03e47a772101b1ed881736d439d but i am not ab...
I want to know before uninstalling a plugin, if it is being used by any user or not
OverviewProvider Notifications allow sending interactive notifications to approvers in Microsoft Teams when an approval is created. Approvers can approve or reject directly from Teams in a single click, without navigating to ServiceNow. Configuration...
Hi Team, HOW TO MAKE PERSONALIZE LIST DEFAULT TO SEE ALL THE USERSThank you
I can't use the NowAssist chat skills.When I activate the skills and try to use them, the following happens: ● Chat summarization: "Unable to summarize chat. Now Assist isn't set up to process this request." is displayed.● Chat recommendation: The ic...
How to enable an SC Task or Transfer Order that allows shipping hardware directly to the requester in a different location, instead of the Stockroom destination? I am using a core asset management, not the upgraded HAM package. I have an internal sta...
I am working on data analysis of incident and I want data of incident from servicenow with below conditions 1. It was not assigned to a Service Desk team and not resoved by Service Desk team but touched by Service Desk2. I was assigned to Service Des...
Hi Team,I am facing an issue with ServiceNow Discovery (SNMP Classify) for network printer devices.Scenario:Device is discovered via SNMPClass is correctly identified as PrinterDNS name is coming correctly:AMI-PLA-CP01.teachersfcu.orgHowever, CI Name...
Upon submission, request is sent for approval to requestor's manager.If approved:If User's location is 'Canada' add user to Bitlocker To Go Exception (ca) and close the request.Any other location, user is added to Bitlocker to Go Exception (mcgladrey...
I have created two dynamic filters in ServiceNow:Member of IT GroupsNot Member of IT GroupsIn my instance, I have two IT groups:Service DeskNetworkFor example, Fred Luddy is a member of the Network group, so he is considered an IT user.My requirement...
Hi everyone, I am working on a Flow for a Catalog Item.The Catalog Item contains a date variable.My requirement is:-if the Date variable is empty, create catalog task-if the Date variable contains a value, create catalog task only if the specified da...
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