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The Impact Store App What’s in it for you, and how to get started A new way to consume everything ServiceNow Impact offers, right inside your own instance. Get the Impact App on the ServiceNow Store → Why the app Impact’s latest innovations, r...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
Hello Experts, Bulk update from List View -is not happening. Trying to INACTIVE all 1000 records. There is no ACL on List_edit for sa_pattern table? Issue- Its difficult to open each of the 1000 records and update. Thanks
Executive Perspective SLAs are necessary but insufficient. A well-designed SLA framework prevents service breakdowns and gives the business a contract with HR. A pure SLA focus, however, optimizes for speed of closure rather than employee outcome and...
The Impact Store App What’s in it for you, and how to get started A new way to consume everything ServiceNow Impact offers, right inside your own instance. Get the Impact App on the ServiceNow Store → Why the app Impact’s latest innovations, r...
I am new to ServiceNow but I have been asked to prepopulate a catalog item's variables from a URL that is passed to the end user in an email. From my searches on the ServiceNow community, I came across two helpful articles and followed their guidanc...
Should this change go in an Update Set or a Scoped Application? The answer shapes how your work moves through dev, test, and prod — and getting it wrong leads to missing artifacts, orphaned config, and post-deployment surprises that are hard to un...
Hi all, We installed MID servers recently and it seems there is version mismatch between the MID server version and the instance version. Probably because we used MID server installer files from another ServiceNow instance. I opened these MID server ...
In the Agent Workspace, when using search the results opened in a new workspace tab. This allowed the user to switch between tabs, quickly open new tickets or review the existing ones. The search results in Service Operations Workspace now open over ...
Hi, for some reason service bridge/exchange transactions are making it to the transport queue but not making it to the outbound queue. if you look at the transport queue. the status of the outbound is set to ready
Hi updates aren't flowing from producer to consumer. i found the BR that starts the process (Manage task updates). the issue is the condition SBCacheService().usingRTParentTable. when i turned on the service exchange logs, i get log Service Exchange...
The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you already have an AI governance problem, even if you ...
Hello, After the Australia release, we have been experiencing an issue when accessing reports that were created prior to the release.Although I have all the required roles and permissions to access these reports, I am still unable to view them. When ...
Hi all,I’m trying to understand how others are tracking operating system / firmware versions for network devices (e.g., routers, switches, firewalls) in ServiceNow.From what I can see:Discovery is able to identify and classify network gear and someti...
Is it possible to apply a different knowledge block to an article depending on whether it is opened in light or dark theme?I have lots of CSS styles contained in knowledge blocks, and unfortunately some have hard-coded text colors which don't work so...
SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires customization;...
Hi, Is there any known limitation or additional configuration required for the Flow Designer Inbound Email Trigger when working with the CSM Case (sn_customerservice_case) table? in PDI, When an email is sent to the ServiceNow inbound email address, ...
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