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Featured Bravium + Impact - Everything You Need to Know

A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come.   Well, look no further! Here's a preview of what t...

  • Article
  • ServiceNow Impact

Featured How To Strategically Incorporate AI and Automation Into Your Company

How To Strategically Incorporate AI and Automation Into Your Company   Author: Teresa Purdy   Throughout my career, I’ve focused on building and leading effective teams and I firmly believe all leadership starts with empathy and understanding your pe...

  • blog
  • Document Intelligence
  • Generative AI
  • Predictive Intelligence
  • Task Intelligence
  • Virtual Agent

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization).  Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcomin...

  • blog

Featured Sneak Peek at USEM for Q4 2025 Release

ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response.    On Nov 19, 2025, we hosted a webinar, “Unleash the future of Vulnerability Management with USEM”.  We welcome you to begin your journey to USEM...

  • Article
  • Unified Security Exposure Management
  • USEM
  • VR
  • Vulnerability Response

Start Building

When I click on Start Building, I get the message below.  It is not populating my email address on file but rather and example email address.I cannot proceed. How do I get around this message? 

  • Question

Incident record is not opened.

A particular incident is not opening. It keeps loading continuously and then times out due to a huge amount of data. The incident record has an unusually large number of journal entries (comments and work notes). I have cleared the browser cache and ...

  • Question

"Primary button clicked" handler doesn't update record

Hey guys! I have a problem with updating the state of a record from a specific table in our instance.  Here comes a screenshot of my Primary Button Clicked handler script: Here comes the code for you to be able to copy: /** * @Param {params} params *...

  • Question
  • primary button clicked
  • record data
  • UI Builder
  • Update record

Knowledge Management Overview Dashboard

Hi experts, I have a requirement to add custom filters on OOB Knowledge management overview dashboard like- knowledge base and category but it's showing filters not applied -please refer screenshot-  I also tried to create custom dashboard in analyti...

  • Question

What's been your NOW Assist experience

Hi, We have implemented NOW Assist as a pilot and the test group will be our service desk (SD) tier 1 group. I have activated the OOTB skills listed below however in testing with the group we found that the current OOTB skills does not add much value...

  • Question

How to notify third party tool when P1 incident is created.

Hi All, We have existing integration with 3rd party tool. Currently I want to notify 3rd party when p1 incident is created. Using REST API how can we configure it ? Could you please guide me with step by step process need to follow ? Thank You

  • Question

Open Record in New Tab from Context Menu in Service Portal

Hi All, I’ve created a context menu on a table in the platform view. When a user right-clicks a record, the option appears in the context menu, and selecting it opens that record in a new tab.Now, I want to achieve the same functionality in the Servi...

  • Question

AI agent trigger record

Hello everyone, Is it possible to get the trigger record details as a data pill or any other way in AI agent?Trigger is inbound email, and I want to get the sys_email record details like sys_id and message_id Thanks,JK

  • Question

Application Specific Fields on Incident Table

We are struggling with customizing the Incident table to include application specific fields. This obviously doesn't scale well when you consider the many applications a company may have. So my question is, how do teams capture relevant data for an a...

  • Question

How can I import tasks from excel into a board

From testing I know that I can define a data source, attach a workbook and define a transform map/field mapping to create or update tasks in a board however when using a custom column I see no easy way of determining the correct target field given th...

  • Question

Now Assist Skill Kit - Knowledge Article Categorization

Overview  Now Assist Skill Kit (NASK) allows you to create new generative AI skills using the generic Now LLM or your own LLM.  NASK has been designed to easily manage and integrate new skills into the ServiceNow platform via a UI Action and soon ...

  • Article
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