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Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
On the final evening of Knowledge 26, Idris Elba stepped behind a set of turntables at the Sphere in Las Vegas. Most people in the audience knew him as an Emmy nominated actor and, more recently, as a ServiceNow spokesperson. Fewer knew he's been ...
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spent the better part of three decades building tec...
need to know how filter is set as unsubscribe in cmn_notif_message table that's causing notifications to NOT go out for end users. I have pasted the screenshot. I want to understand how its happening ?
Hi,I need to convert this workflow logic script in flow design. So, how we can implement this?// Set the variable 'answer' to a comma-separated list of user ids and/or group ids or an array of user/group ids to add as approvers.//// For example: ...
General Q: What is AI Agent Advisor?AI Agent Advisor analyzes operational data in your instance to identify recurring patterns across records — each pattern representing a candidate process for automation. It prioritizes those opportunities by vo...
While configuring Now Assist in Virtual Agent, we are trying to create a topic that displays a specific knowledge article and asks the user if it resolved their issue. If resolved, the topic closes; otherwise, it triggers a topic block to create an i...
Why Assignment Group Prediction Is Hard If you've worked in ITSM for any length of time, you know the pain of misrouted incidents. A user submits a ticket with "Workday timesheet not saving" and it bounces between the Service Desk, the Application De...
We are working to implement Now Assist for ITSM for our instance but we would like to test the skills before opening it up to everyone by offering it to a small pilot group of 10 to 15 users.I have removed the now_assist_panel_user role and applied i...
Requirement: Populate Chat Summary Before Interaction ClosureWe have a requirement to populate the Chat_Summary field on the Interaction record with a summary of the ongoing chat conversation before the Interaction is closed.Currently, the out-of-the...
Hi, I was building the Backlog Aging view using Platform Analytics, I have used the 'Created' field of Incident table as a group by to show it as a Aging bucket. its not grouping the values. PFA Any suggestions are much appreciated! Thanks.
I want to restrict ITIL user from creating new dashboards. Below highlighted button should not be visible for ITIL user. How to achieve that?
Xanadu System:Please work with me, first role in CMDB, first 2 months with no experienced SN CMDB SME on team.I am working on adding the task for Dependent CIs to be retired when the connected to main CI is retired,Following the SN doc here: https://...
The icon for our virtual agent is 85px, but after Australia upgrade, it is displaying at 15px. Trying to adjust the size through CSS variables is not working. In the console, you can run $0.style.setProperty('--now-icon--scale-size', '3'); and it w...
Is it necessary to preserve or exclude tables while cloning . I am new to cloning if someone can explain why they are important and what we need to do ?
Followed all the steps but validation fails even though the record is created. How do I get pass this so I can complete the course. Thanks
This article is for customers upgrading to Yokohama Patch 6 and Zurich Patch 1 Today's enterprises are embracing AI to transform operations, but a "one-size-fits-all" strategy no longer works. Different departments have unique AI needs, from IT's a...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive three-d...
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