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Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
On the final evening of Knowledge 26, Idris Elba stepped behind a set of turntables at the Sphere in Las Vegas. Most people in the audience knew him as an Emmy nominated actor and, more recently, as a ServiceNow spokesperson. Fewer knew he's been ...
Rahul Tripathi is SVP & GM of the Service Operations Business Unit at ServiceNow, responsible for ITSM, ITOM, and CMDB/ServiceGraph. Previously he served as CPTO at Skytap and CTO at Nutanix. I've spent the better part of three decades building tec...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive three-d...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive three-d...
As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive three-d...
Dear Servicenow community friends/colleagues/servicenow expertsI am trying to learn Servicenow Calaog from beginning, can some one help meif any paths already you know, which can be best to follow. Please suggest me (any video or document link or any...
Purpose OOB Employee Form's condition builder restricted to a single record. "Make sure that the result is a match to a single record." ~ ServiceNow Docs Existing OOB Employee Form field mapping limitations If multiple records are found, then mapping...
Hello all,I’m new to ServiceNow and working on a Workday integration.The data from Workday is being inserted into a staging/import set table, and I have a Transform Map configured to move the data to the target table.The Transform Map seems to be run...
We have a user that is having trouble creating a KB with multiple images. He is using an image block to upload the images. Only the first image can be viewed after he saves the KB with all images uploaded. The other 4 are not working correctly. Can s...
With the latest round of plugin updates, is the automatic addition of the "Dashboard Summary" Skill which by default adds the "Generate Summary" widget to Platform Analytics Dashboards. I know that the skill can be turned off or restricted, but that ...
Everything you need to understand what's changing, discover what Collaborative Work Management offers, and decide when and how to make the move — all in one place. Rest Assured: Your access is not going away, and there is no forced cutover date. I...
Hi Team,I am working on the Australia release of ServiceNow ITSM.I have the following flow:Open an Incident.Promote it to a Major Incident.Click View Workbench.Resolve the Major Incident.Open the Post Incident Report tab.In the Post Incident Report,...
After upgrading the instance to Australia version, I am noticing that the 'Open analytics window' icon image has changed into a black box into one of my custom portals. Also, the name has changed to 'Open usage insights'Previously it used to be like ...
In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM. ...
hi experts,We are using the OOB classify tasks agentic workflow to predict service,service offering,category,subcategory for incident records.Is there any backend table in servicenow which stores the logs of which all fields the agentic workflow was ...
I have been designing solutions for retail operations, national stores and the like, using Retail and FSM to handle their facilities issues (HVAC, paving, plumbing, etc). So far the standard design has been:Custom Case -> Work Order -> Work Order Tas...
Hello,We have an active CMDB with ServiceNow Discovery already implemented and running successfully in our Production instance. We are now planning to implement Service Mapping.Looking for guidance on the following: 1. What are the recommended steps ...
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