Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update October 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

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Featured Employee Journeys for EmployeeWorks- Feature Spotlight

Employee Journeys, now native in EmployeeWorks Feature Spotlight ServiceNow EmployeeWorks is the new AI front door for the enterprise — a next-generation, AI-powered employee experience where you simply describe what you need, and it gets done. B...

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Featured ServiceNow Impact: What's New in the Q4 2026 Releases

What's New in the Q4 2026 Release Faster setup. Smarter scores. Clearer value. Get the Impact App on the ServiceNow Store → We are excited to announce a host of new ServiceNow Impact capabilities in the Q4 2026 Release! What's new Here's w...

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ServiceNow Impact

Data Visualization Only Showing US Data Despite Selecting "World" Region in GeoMap visualization

Hi Community,I am experiencing an issue in data visualization where my dashboard visualization is only displaying incident records from the United States, while records from Canada, Australia, IND, and South America are not appearing. Region/Geograp...

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SAM Pro: Testing License Reclamation for Red Hat Installations

Hi community,I am testing the license reclamation functionality for Red Hat Enterprise Linux in SAM Pro and would like to understand the recommended approach.I have identified several Red Hat servers that appear as removal candidates. For testing pur...

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Best Learning Resources and Roadmap to Learn ServiceNow ITOM from Scratch to Advanced Level

Hi everyone,I want to learn ServiceNow ITOM (IT Operations Management) from scratch and gradually progress to an advanced level.I have knowledge of ServiceNow ITSM and want to understand ITOM concepts step by step, with practical examples and hands-o...

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Sceneario question on incident form

There is incident form. On incident form there is, incident task related list. On incident task related list there is new & add UI action. I want to show that ui action if incident is in in progress state. How will you achieve?

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IRM plugin installation Failed

hi when i am trying to install IRM plugin from Brazil failed getting error which is not fixing , I have tried to install dependencies , after install dependencies same error getting , please help me on this

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Resolved! UI Actions not visible in SOW after Australia upgrade

Hi Community,After upgrading from Zurich to Australia, one of our custom Incident UI Actions is no longer visible in Service Operations Workspace.Before upgrade:Create CodeBeamer Issue Link to CodeBeamer Issue After upgrade:Create CodeBeamer Issue Li...

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add User Criteria in category to the Access Analyzer

Could you please help I would also like to enable the access analyzer to work on these tables, allowing to evaluate user criteria on incident management on this tool to facilitate debugging of availability of categories.

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How to create checklist template for Work order task?

Please guide me how to create a checklist template to apply on FSM work orders task

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Enhancement for HR Agent Bell Notifications & Emails

As an HR Agent1. When case is assigned to them, then agents receive a bell notification AND email.How can we create a bell notifications for HR Agent workspace?

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LuxLab basic auth not working

I am trying to connect Luxlab through basic auth but I am not able to connect my PDI even though the credentials are correct. It shows "fetch failed" error.

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ServiceNow Ask For Approval - Remaining Approvals Not Moving to "No Longer Required"

I am using Ask For Approval in Flow Designer and generating approval rules dynamically.Rule:ApprovesAllU[ac03166ddbd91010f2cb273a13961991,7e1b11b11bc91514ef11c88b234bcbde]&AnyU[f88cd49093ad7a5817f9f14efaba1029,c835850d1bf9c5d080af64ab234bcba7]OrRejec...

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Hr case creation page

HiSo while creating hr case we have Verify the employee requesting this case page where we enter user name so My user name is Test HR Agent so if i enter Test it is not showing the user to select(it is showing no results found) if i search *hr agent ...

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Display the Edit UI action related list on the available for categories

Please help me on this how to achieve i had tried by unchecking the omit edit button but it didn't worked

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Now sdk without now assist or build agent

I am using now sdk to build components without using now assist or build agent, rather using copilot and some other enterprise capabilities. So if i publish components including flow, there is a tag that gets added to flow "Now assist AI", will this ...

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Migrating ITSM, integrations from two running different servicenow instance to one serviceNow Envrnt

There are three ServiceNow environments—R, S, and GR—and each environment has three instances: Development (DEV), Test (TEST), and Production (PROD).R and GR are currently operational.R hosts the existing IT Service Management (ITSM) implementation, ...

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