Products

Featured GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Approval based on choice table selection

Hi all, I have a requirement to get 2 approvals based on a selection on a table. Each selection requires two different (named) users to approve it.How can I get this to work? Generally approvals ask for specific approvers in groups, but that would be...

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Restricting Attachment Visibility for Portal Users (Preview Before Submission Only)

Hi Community, We have a requirement for Portal Report users to:Preview attachments before submitting a Work OrderNot see attachments after submissionCurrent ChallengeWe implemented ACLs on "sys_attachment" (e.g. sys_created_by == current user).While ...

Question

Need a way to close g_modal.showFrame based on API results

This is my requirement.There is a UI Action on HR Agent Workspace. When clicked, it invokes a UI Page (which has CSS/HTML for a custom loader) as a popup using g_modal.showFrame. The UI Action proceeds to do a GlideAjax and calls an API and gets the ...

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Human Resources Service Delivery

Restrict file attachment types in single catalog item

I'm trying to figure out how to write an onSubmit script to restrict attachment types to the following file types in a single catalog item using the built-in attachments icon (not the variable):pdf,zip,txt,doc,docx,dwg,gif,csv,xls,xlsx,ppt,xml,xsl,bm...

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Incident Management - Auto Resolution based on user input

When a user submits an Incident via a Record Producer, the system should analyze the user’s input, identify the best-matching keywords, and retrieve the corresponding predefined resolution steps from a custom table. These resolution steps should then...

Question

Workspaces & UI Builder

Hi all, If someone wants to learn about working with configurable workspaces & UI builder, from the beginning, where is the best place to start? There is a lot of info in various places under learning (from a quick search) but it's not clear where to...

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How to provide precedence to Service graph connector SCCM over SGC-Intune for "assgned_to" field

Hi All,How to provide precedence to Service graph connector SCCM over SGC-Intune for "assgned_to" fieldI created reconcilation rule for SGC-SCCM and added "assgned_to" attribute with 50 priority and don't have any other rules but still the Assigned t...

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Session Validation Context: The Security Layer You're Probably Missing

Session Validation Context The Security Layer You're Probably Missing The Blind Spot in Your Adaptive Authentication Setup If you've configured Adaptive Authentication on your ServiceNow instance, you've likely set up Pre-Auth policies for IP fi...

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Platform Security

Identify Demand Duplication & Maintain a Cleaner Demand Backlog with AI-powered Similarity Detection

Identify Similar Records Identify Similar Records uses AI search to proactively surface related or duplicate demand records, helping Demand Managers maintain a cleaner, more accurate backlog. With a simple button click on any demand record, the s...

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Demand Management
NowAssist
NowAssistforspm
SPM

User Field Empty SSO Software Subscription– Could This Be Due to Incomplete Entra ID Ingestion?

Hi everyone,We’re seeing an issue in SAM Pro where some User fields in software subscription records are empty, even though users exist in sys_user.Setup:Using SSO Integration Profile to bring in users from Microsoft Entra ID (Azure AD).Users are mat...

Question

Define Hyperlinks to Anchors within a Knowledge Article

Knowledge articles can grow so extensive that you may lose track of their contents. Here, it would be helpful to have navigation aids at the beginning of the article (for example, a table of contents) to navigate to the relevant part with one cli...

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Knowledge Management
Multiple Versions

Event Management CI binding issue for mixed host and non-host CI classes in event rules

Hi Team,I’m facing a CI binding issue in ServiceNow Event Management and would appreciate guidance on the best scalable design.ScenarioWe receive ProdMon database events where the Node field contains the CI identifier value (for example: tstmuse2azsq...

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Now Assist: Redirecting Links to the Right Portal

This article walks you through how we streamlined ticket navigation by ensuring all the urls in now assist enabled teams lead to the Employee Service Center portal. Whether a user is accessing a ticket, clicking a link from a Now Assist response, or ...

Question

Software asset workspace is not available in PDi for Zurich release

Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...

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Tracking FTE Changes as a core part of a Project's progress and lifecycle

Hi all. I'd love your thoughts on a solution I'm investigating, to see if I've missed something in SPM that might help.I've got a customer who wants to formalise the fact that a Project is intended to increase/decrease company headcount. Typically,...

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