Products

Featured Get an advanced copy of the Service Graph CMDB for Dummies

We wrote the book on Service Graph CMDB. Literally. If you found your way to this post, you're probably the kind of person who cares enough about configuration management to seek out a community forum. That makes you exactly who this book was writt...

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Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients

General availability • September 10, 2026 ServiceNow Launches Out-of-the-Box MCP Servers for Claude, Copilot, Gemini, and Other AI Clients The AI client orchestrates. ServiceNow remains the governed system of action where the work gets done. MCP...

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Now Assist

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

Agent Workspace and Dispatcher Workspace

Not able to access these workspaces. Have downloaded the FSM and CSM plugins.

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Resolved! PDI ISSUE

I am facing an issue with my PDI. The instance went offline and showing a message "Instance Offline: Recovery may take long. You can wait, or release it now to request a new one." And My instance last used: Last used: 9 days 3 hours agoI am afraid th...

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Incident Form View - has it Changed?

I got a report from a staff member that her view of Closed/Resolved incidents in form view has shifted somewhat. Previously when she clicked on an incident in list view (closed/resolved incidents only), if the description was short, then she could se...

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ServiceNow DEX - Installed ACC on my local device

I have installed ACC in my device. It is showing as registered not UP, in ServiceNow Demo Instance. How to make it up and collect data from my device. I checked the logs and yml file too. I have attached logs.

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Resolved! Time Sheet Portal / Form: Delegated Approver cannot Approve or Reject Timesheets

Hi Community,I am currently validating the Timesheet functionality regarding delegation and running into an issue.My Setup:User B is a manager of multiple users.User A has been designated as an active delegate for User B (with Approvals = true on the...

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Unable to Add Affected CI in Change Request After State Changes from New

Hi Team,In a Change Request, under the Affected CI related list, I am unable to add new CIs once the Change Request moves beyond the New state. The system only allows adding CIs while the Change Request is in the New state.However, there are situatio...

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ServiceNow Administration Fundamentals LabX Task Validation Issue

Hi All I had enrolled in ServiceNow Administration Fundamentals LabX course to practice SNOW Administration and improve my hands on skills. The first task was to create 2 users with given details, its been completed and validated, everything is good ...

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Wildcard DNS resolution issue

I am running into an issue where ServiceNow is unable to connect to an endpoint where the host resolves to a wildcard DNS record (e.g. *.domain.com). I see a Java UnknownHostException error in the logs. Any one has seen this?

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ServiceNow Exchange: SPM Value Journey: How People, Decisions, and Work Connect from Idea to Outcome

Join us for The SPM Value Journey, a five-part webinar series that follows work from intake and prioritization through execution and outcome realization. You'll get practical insight into how leaders, portfolio stakeholders, delivery teams, and indi...

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Resolved! Brazil version PDI

When will Brazil version be available for PDI today ? Any timeline ?

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Enhanced Chat branding questions and concerns

I've been tasked with setting up the new Now Assist for Virtual Agent. I've gotten it going but I've run into an issue branding the chat window and I can't seem to find a solution that works. These are the areas I've tried to do the work based on my...

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Resolved! Payment Device model category requires Retail Model, but Retail Model has several complications

I'm evaluating the out-of-box Payment Device CI class (cmdb_ci_payment) and am struggling to understand the intended lifecycle for Retail Models (sn_ent_retail_model).The Payment Device model category specifies:CI Class: Payment Device (cmdb_ci_paym...

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Can Windows devices be fully discovered using only SNMP v2/v3 credentials, or are WMI/WinRM cred req

Hi Team,I'm looking for clarification on Windows Discovery behavior when only SNMP credentials are available.We have a customer environment where:SNMP v2 credentials are configured for Windows servers.SNMP v3 credentials are configured for network de...

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How to add data resources to Data visualization type pie ?

I have a GRAPQl and a Transform i need add transform to data sources in data visualization type pie like imagebut it's not work.

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Resolved! How do you create a new variant for the polaris theme?

How do I create a new variant for the polaris theme. I would like to create several new variants similar to Dark mode so that users can select additional theme preferences?

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