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Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR).    This s...

  • Article
  • Best Practices
  • Security Operations
  • ServiceNow Adoption
  • ServiceNow Implementation
  • Unified Security Exposure Management
  • Vulnerability Response

Featured Make AI work for you, one skill at a time.

Make AI work for you, one skill at a time.  Discover how AI skills can streamline Incident Management tasks and create a foundation for more advanced capabilities.    When you're responsible for keeping work moving across teams and systems, finding w...

  • blog

Featured Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done.   ServiceNow EmployeeWorks is one super app to ask, act, and accomplish work across any business system, agent, or content. The EmployeeWorks Web App brings that to the web as a consume...

  • blog

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured ServiceNow Arc Hub

ServiceNow Community Article Hub ServiceNow Arc Your personal AI assistant, governed for the enterprise. Start with these community articles to learn what Arc does, how to get value from it on day one, and how it is governed. Release Information...

  • Article

Governance guidance

Hello team , i need to work on governance of my CMDB cleanup project , can anybody help me like in phase 1 what are the documents i can ask to client and also i have one task which states , CMDB governance document ,CMDB governance process and policy...

  • Question

The New Way for MID Servers to Authenticate: Private-Key JWTs

The New Way for MID Servers to Authenticate: Private Key JWTs As ServiceNow, and the industry at large, moves toward a future without Basic Authentication, we're changing how MID Servers connect to your ServiceNow instance. This is rolling out now in...

  • Article
  • MID Server

2026 SPM Delta Deck - Brazil Release

  Hi Everyone,    The new release (July to September store) for ServiceNow Strategic Portfolio Management brings meaningful upgrades across AI, project execution, demand management, and governance. Here are the highlights worth knowing. MCP for SPMS...

  • Article
  • Strategic Portfolio Management

granular delegation

Hi friends, In granular delegation, supposing I need to build a delegate user criteria which should satisfy the two below given conditions for HR tasksDelegator's manager = Delegate's managerDelegator's Org level=Delegate's Org level (Org level is a ...

  • Question

Scalable Evaluation Framework for AI Search and Virtual Agent

I would like to store a list of ~100 prompts along with grounded truths, then repeatedly execute those prompts into AI Search / Virtual Agent to view and compare the synthesized responses in a lower environment. In between test rounds, I may update k...

  • Question

Now Assist – Redirect Catalog Item to ESC Portal Instead of Pop-Up

Hello everyone,I have created a catalog item as a non-conversational catalog item. However, in Now Assist, the catalog item is opening in a pop-up window instead of redirecting to the ESC portal.I would like the Start Request button to redirect the u...

  • Question

error in flow designer publish

Hi All,I am receiving the following error whenever I try to publish the Flow Designer flow in the DEV instance:“User does not have access to action instance [sys_id].”I have already configured the flow to Run As: System User, but I am still receiving...

  • Question

Build Agent Configuration Across Multiple PDIs

Hi everyone,We are currently evaluating Build Agent and would like to understand whether there is a way to maintain consistent Build Agent behavior across multiple PDIs.Our goal is to ensure that developers working in different PDIs receive similar r...

  • Question

Best Practice for Filtering IT Incidents for Power BI Reporting

We are building a Power BI dashboard using incident data from ServiceNow. Currently, our data source is pulling incidents across the entire organization, but our reporting needs to focus specifically on incidents that fall within IT.We are looking fo...

  • Question

Capture KB from closed incidents history with AI

Can we leverage AI to draft knowledge articles from historical closed incidents, and establish an approval workflow to validate and publish them for end users while placing incident and supporting service engineers for their handling?

  • Question
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