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The Impact Store App What’s in it for you, and how to get started A new way to consume everything ServiceNow Impact offers, right inside your own instance. Get the Impact App on the ServiceNow Store → Why the app Impact’s latest innovations, r...
Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
Hello, After the Australia release, we have been experiencing an issue when accessing reports that were created prior to the release.Although I have all the required roles and permissions to access these reports, I am still unable to view them. When ...
SAFE HARBOR / DISCLAIMER: This article describes a proposed solution to support this use case. Please note that ServiceNow may offer an out-of-the-box solution for the issue described below in the future. The proposed solution requires customization;...
Hi, Is there any known limitation or additional configuration required for the Flow Designer Inbound Email Trigger when working with the CSM Case (sn_customerservice_case) table? in PDI, When an email is sent to the ServiceNow inbound email address, ...
Background: The question is around Data Domains and Information Objects. The data domains serve as a grouping of data elements. Where the Information Objects are the elements within that domain. Example below is from a PDI with loaded sample data....
Hi All,I am using advanced script to check if last day of is today is true trigger activity set. I have checked script with adding logs I am unable to get last day of work, I can see parent HR case. Last day of work updated with todays date. var ter...
As a CRO, here's what's on your AI risk register: hallucination rates, model drift, data poisoning, prompt injection, model bias, security vulnerabilities, inference cost overruns.Here's what's not on your AI risk register: per-language hallucination...
Hello All, By now many of you are familiar with "Now Assist" and starting to work in "Now Assist", experiencing its potential to enhance workflows and provide valuable insights. However, the underlying mechanisms that drive the "assist" calculatio...
Hi updates aren't flowing from producer to consumer. i found the BR that starts the process (Manage task updates). the issue is the condition SBCacheService().usingRTParentTable. when i turned on the service exchange logs, i get log Service Exchange...
Good evening.!We recently upgraded our Dev instance to Australia version, and now, post-upgrade, on the Service Portal > under Catalog Forms, the attachment icon has got changed and appears as a big-rectangular box.Dev instanceBut if we suddenly zoom...
Thank you for joining us on September 17, 2025, at 12:00 PM Eastern Time for a dedicated live session where we answered your questions about Platform Analytics. This was a first-come, first-served opportunity, and we appreciated everyone who prepared...
Hi, for some reason service bridge/exchange transactions are making it to the transport queue but not making it to the outbound queue. if you look at the transport queue. the status of the outbound is set to ready
Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the r...
Hello, I have a record producer who has multiple checkbox variables. Agents asked to have the unchecked variables (FALSE) not render into the case and only keep those that are TRUE. I have this script (below), but I'm learning that the natural behavi...
Highlighting Values in ServiceNow Workspace: A Quick Guide In the ServiceNow Workspace view, highlighting specific field values can be challenging because the workspace interface doesn’t display the same icons or visual cues available in the traditi...
Hi,I have a notification with a requirement to add two buttons to Approve or Reject an Approval Resquest for a catalog item.I used the OOTB templates: mailto.btn.approval , mailto.btn.rejectionI have 2 questions:1- What is the difference between thes...
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