Products

Featured Change Enablement & Federation: Maintaining Change Velocity in Regulated Environments

With modern digital organizations transitioning to DevOps concepts for faster and higher volumes of change, creating a concept of modern change enablement is a new challenge for many teams. This issue can be more apparent in regulated environments wh...

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Change Management
Continual Improvement (CIM)

Featured Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

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AIOps
Service Operations Workspace

Featured Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag!

Rise to the #BuildWithCreatorStudio Challenge and Earn Exclusive Swag! #BuildWithCreatorStudio Challenge It's time to get creative! The #BuildWithCreatorStudio Challenge is here, giving you the chance to build innovative solutions using ServiceNow'...

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Featured From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game

From Amateur to Pro: How ServiceNow's Zurich Release Elevates Your AIOps Game I picked up disc golf last month, and I'm hooked. There's something humbling about watching a disc wobble off course when you thought you had the perfect throw. I'm still...

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Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Resolved! Default model provider list coming empty in now assist admin

Hi Community,I'm in the process of setting up Now Assist in my instance non-prod instance and I've run into an issue with configuring the model providers.What I'm trying to do:I am navigating to Now Assist > Settings > Manage model providers to selec...

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Resolved! Creating a New Skill no "Default Provider" is selectable

I create opened Now assist skills kit and clicked "Create Skill". The "Default Provider" and "Provider API" fields both have no drop down options. Any suggestions for where to investigate this issue?

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Catalog UI Policies to hide the fields

Below is my requirement.Upon selecting "Is the user External" checkbox, the user can see the "Requested for(External)" field and if not selected then the user should see "Requested for (Internal)" field.Upon selecting "User not found" checkbox, the u...

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unable to see HR Case Record History in agent workspace for hr case management

As an admin i should see the Record History but am unable to see the HR Case Record History in agent workspace for hr case managementPlease help on this.

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End date should be always greater than start date

Date Validation End date should be always greater than start date. How to write client side validation or server side validation Please could you help me on this?

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Incident Management

Using SLAs to track Project Cost Consumption in ServiceNow SPM – does it make sense?

Hello ServiceNow Community,I’m currently working on an SPM implementation and one of the requirements is to enable SLA-like monitoring for project cost consumption, in a similar way to how SLAs are used today to track (for instance) incident duration...

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Project Portfolio Management

Trying to fix 401 error in integration with Azure DevOps

Hello team, I am trying to integrate Azure DevOps with ServiceNow using outbound res message and find some error in 401(Method failed: (/{orgname}/{Projectname}/_apis/wit/workitems/$Task) with code: 401 - Invalid username/password combo). I tested th...

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"Query Rules" is not getting triggered.

The "Query Rules" functionality is not working as expected. There was a OOB query rule set up to display records based on the logged-in user's account.For example, if a user is mapped to an account with 10 cases, only those 10 cases should be shown t...

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CSM Data Foundation

Best practive to Remove GlideRecord from ACL and use conditional checks ?

I have an ACL on sc_req_item table as below to allow read access to the RITM for sc task approvers.How to replace GLideRecord with ACL conditions so that it still grants read access to the RITM and variables on it for sc task approvers var app_ob...

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I am unable add filters to my widgets in dashboard which is in Platform Analytics workspace.

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Resolved! How to handle validation on phone number with country code ?

I have a SN catalog form that has a phone number field. The validation must ensure the below - Phone number must start with plus sign (+)There must be a space after the country codeExample: For Australia, format should be: +61 458690289, For India, ...

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How to add signature in email notification

Hi, I am having requirement. I need to add signature in the email notification Example us the below one "Thank you, Incident management team "

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Can we directly open a specific dashboard instead of the default dashboard selection page in the Wor

When opening the OOB CSM/FSM Workspace, the system initially displays the dashboard selection page(Screenshot 1), After manually selecting a dashboard, the reports are then loaded and displayed.(Screenshot 2)Is there a way to configure the workspace ...

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How to move a dashboard component from one workspace to another workspace?

In Service Operation Workspace, I see it has the below component, I want to clone the same component and use it in another workspace.. is it possible? I can see only option as duplicate variant.. which works only inside the same workspace. but here m...

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Resolved! How to create an interactive filter in CSM/FSM WOKSPACE

Could you please help us to create an interactive filter in csm/fsm workspace

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