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Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

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Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Meet Data Snapshots: Powering the Next Level of Analytics with Performance Analytics

We’re excited to announce the launch of Data Snapshots in Platform Analytics - a game-changer for deeper, more flexible analysis. This capability removes the traditional two-breakdown limit of PA, enabling you to drill down through multiple breakdow...

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Featured Governance in Platform Analytics experience - Updated Guide - March 2026

Managing a healthy analytics environment requires more than keeping dashboards running: it requires clear ownership, defined roles, and a shared understanding of who does what within your Platform Analytics program. This guide is designed for Platfor...

Article
Dashboard
Governance
Platform Analytics
Platform Analytics Experience
Reporting

Featured Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

Article

Strategic Planning Workspace not visible after installing sn_apw_advance

I have installed the sn_apw_advance plugin on a Zurich instance, but the Strategic Planning Workspace still does not appear for the admin user.We recently upgraded our licensing from SPM Standard to SPM Pro, so the workspace should be available.I hav...

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How to Get paremeter value from public survey url

I have a req for adding the read only question User Name to a public survey. the value of User Name need to get from URL. how to implement it?

Question

Select the column in the reference type variable

Hello community, I have a reference variable that by default displays the "Name" column. I would like it to display the "u_managed_by" column only in that case. I applied this code: But the visualization is like this:

Question

All clients don't need Now Assist, can we limit the Now Assist icon on the banner to a role?

Not all our clients need to see the Now Assist icon in the banner.Is there a way to limit the view to a specific role?Any help greatly appreciated.Thanks.

Question

ServiceNow Knowledge Management and SharePointHi

Hi All,1) I have knowledge articles stored in ServiceNow Knowledge Management2) I want these articles to be shown in a SharePoint website. This as SharePoint front end offers many more widgets and allows a better User experience. Is there any article...

Question

DPM - Outage Record is not tagging

Hi All, digital portfolio Management workspace having issue that it is tagging Incidents and Major Incident under need attention for the respective the Business application, Service Offering and Service Instance.But i am facing issue with outage reco...

Question

Resolved! Change default Service Operation Overview Dashbaord

I seen the default overview dashboard was read only so I made a copy and made my changes now I want to update the default overview to my updated dashboard. I did find this article Solved: Change default overview / dashboard - ServiceNow Community but...

Question

Widget not showing up under certain circumstances (HRSD Cases)

I'm trying to understand how the HRM Case Info widget determines what info is displayed to certain users.Specifically, when a person tries to view a HR Case ticket (that they request for themselves) through the "My Requests" page they usually get thi...

Question

Report of Catalog Item with no SLA

HiWhich table source can I use to create a report of Catalog Items with no SLA? Kind regards

Question

Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)

Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operat...

Question

Data Visulaization and catalog variable reporting

We are currently limited to basic Data Visualizations for reporting. Accessing and importing ServiceNow Catalog Variables remains a challenge, as the current process is technically difficult and restricted to a few users. What is the best practice f...

Question

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...

blog

Pallets on Transfer Orders - Lose tie to Asset record

We are using Pallets to transfer multiple Assets within a Transfer Order (TO), sometimes hundreds of Assets on a Pallet. Processing the Pallet through the TO is much quicker than creating hundreds of Transfer Order Lines to add hundreds of Assets in...

Question

Show Information of 2 table in the same portal view

HiCurrenctly I´m using Catalog Items and ITSM infra (sc_request, sc_req_item, sc_task tables)In this scenaro I have page in portal that has a list widget that shows some information from sc_req_item table.The SN instance in my project will be changed...

Question

Resolved! Now Assist Resolution notes generations error "There is an error in generating resolution notes"

i am using now assit resoution notes in Service Operations workspace. how come i get this error when trying to generate resouton notes? "There is an error in generating resolution notes" What could be causing this. i have just upgraded from patch 6 t...

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