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Software asset workspace is not available in PDi for Zurich release

Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...

  • Question

Incident Management - Auto Resolution based on user input

When a user submits an Incident via a Record Producer, the system should analyze the user’s input, identify the best-matching keywords, and retrieve the corresponding predefined resolution steps from a custom table. These resolution steps should then...

  • Question

HI All

HI All, I need add one card change management can any body provide the document. I HAVE TRY TO MY PDI

  • Question

Service Request Communicaion with End User

Hi All, We would like to ensure proper end‑user communication for ticket updates. Currently, when we add additional comments on the SC Task, no notifications are triggered to the end user. Additionally, when an Admin user adds comments on the RITM, t...

  • Question

How to Open Related List Record in a New Tab?

Hello everyone,I’m working on a requirement where I need to open related list records in a new tab when a user clicks on them.Currently, users have to ctrl + click the url record, but I’m looking for a way to make this happen automatically. Is there ...

  • Question

Event Management – Correlation Behavior After 7 Days

Hello all,We have a requirement to update Event Management integration so that events should no longer correlate to an existing alert once 7 days have passed since the alert was opened. Instead, a new alert should be created, the previous alert shoul...

  • Question

Filtering Out Old Intune Data from Service Graph Connector

So our particular Intune instance keeps systems that haven't checked in for 9 months before they are purged. This isn't normally an issue, except many of the computers are re-imaged during their lifetime. After they are re-imaged, there are two objec...

  • Question

User name is not populating in assigned to field

Hi Team , in assignment field one of the user name is not populating , i have checked he is a active user and also he is a part of that group . what could be the reason ? why his name is not populating ?its giving invalid reference issue 

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