Products

Featured GRC/IRM Training – What is Available? What should I take? - Updated Apr 2026

ServiceNow has several courses that are available for GRC. There are also free resources that are available. Even if signed up for an instructor-led course, these are good to review both prior to the course and afterwards. This article will explain...

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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

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AI Search
Best Practices
KCS
Now Assist

Featured Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)

Welcome to the Platform Analytics experience upgrade guide. This article consolidates known migration issues, workarounds, and practical solutions to help customers successfully transition to Platform Analytics experience. The guide is organized into...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Now Assist: Redirecting Links to the Right Portal

This article walks you through how we streamlined ticket navigation by ensuring all the urls in now assist enabled teams lead to the Employee Service Center portal. Whether a user is accessing a ticket, clicking a link from a Now Assist response, or ...

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Software asset workspace is not available in PDi for Zurich release

Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...

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Tracking FTE Changes as a core part of a Project's progress and lifecycle

Hi all. I'd love your thoughts on a solution I'm investigating, to see if I've missed something in SPM that might help.I've got a customer who wants to formalise the fact that a Project is intended to increase/decrease company headcount. Typically,...

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Training Alert 🚨 Upcoming Instructor-Led GRC Courses You Don’t Want to Miss (Apr - Jun 2026)

Nothing compares to the impact of an instructor-led ServiceNow course. We go beyond the on-demand curriculum — bringing concepts to life through real-time discussion, practical insights, and the questions that truly matter. We don’t just teach wh...

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Incident Management - Auto Resolution based on user input

When a user submits an Incident via a Record Producer, the system should analyze the user’s input, identify the best-matching keywords, and retrieve the corresponding predefined resolution steps from a custom table. These resolution steps should then...

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Discovery Source SN Asset Management and best options for JAVA

Does Discovery Source "SN Asset Management" automatically populate SAM installs table cmdb_sam_sw_install or does it require specific pre-reqs to do so ? Also is SN Asset Management a new discovery method or rebranding ? - or has it always been in ex...

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HI All

HI All, I need add one card change management can any body provide the document. I HAVE TRY TO MY PDI

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Service Request Communicaion with End User

Hi All, We would like to ensure proper end‑user communication for ticket updates. Currently, when we add additional comments on the SC Task, no notifications are triggered to the end user. Additionally, when an Admin user adds comments on the RITM, t...

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Agentic Workflows- Suggest any way to deactivate workflow?

Hi All,Several teams have created multiple workflows by cloning the out-of-the-box (OOB) agentic workflow. We’d like to deactivate those that are no longer needed. Could you please advise on how to deactivate Agentic Workflows?Thanks.

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Resolved! How to show records assigned to all levels of a user’s reportees in a Dashboard?

I have a dashboard requirement where users should be able to see records assigned to their reportees across all hierarchy levels.Requirement detailsLogged‑in user opens a dashboardDashboard should display records (e.g., Incident / Task) where:Assigne...

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How to Open Related List Record in a New Tab?

Hello everyone,I’m working on a requirement where I need to open related list records in a new tab when a user clicks on them.Currently, users have to ctrl + click the url record, but I’m looking for a way to make this happen automatically. Is there ...

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How to auto-expand CC and BCC fields by default?

I have a requirement to auto-expand the CC and BCC fields by default when users open the Email (Compose Email) from a form (e.g., Case/Incident) in ServiceNow.Current BehaviorWhen users click on Email / Compose, the email client opensThe CC and BCC f...

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Event Management – Correlation Behavior After 7 Days

Hello all,We have a requirement to update Event Management integration so that events should no longer correlate to an existing alert once 7 days have passed since the alert was opened. Instead, a new alert should be created, the previous alert shoul...

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Filtering Out Old Intune Data from Service Graph Connector

So our particular Intune instance keeps systems that haven't checked in for 9 months before they are purged. This isn't normally an issue, except many of the computers are re-imaged during their lifetime. After they are re-imaged, there are two objec...

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User name is not populating in assigned to field

Hi Team , in assignment field one of the user name is not populating , i have checked he is a active user and also he is a part of that group . what could be the reason ? why his name is not populating ?its giving invalid reference issue

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