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Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR). This s...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
You Showed Up. Now Claim Your Badge. Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it. Using the...
The Impact Store App What’s in it for you, and how to get started A new way to consume everything ServiceNow Impact offers, right inside your own instance. Get the Impact App on the ServiceNow Store → Why the app Impact’s latest innovations, r...
how to set dynamic Email address in CC for the MIM communication plan?
I need to understand which is the best option to create a new Service offering record. is it from Configuration - -> Service Offering or Service Portfolio Management --> Service offering
Why Hardcoding substate == '25' in VR AJAX Logic "ExceptionSettingsAJAX" Is a Bad Practice OOTB Facts:1. As we know, selecting Mitigating Control (or substate 25) as a reason in "review_exception" UI Page as a reason, acts as a trigger for the defau...
Hello Forum, We're migrating the Qualys Vulnerability Integration (Qualys Integration for Security Operations) from Basic Auth to OAuth 2.0 on ServiceNow Zurich.Qualys's token endpoint (/auth/oidc) seems to require the credentials as two custom HTTP ...
If we search any record number in homepage search it is takes us back to native ui. Instead of that I want it to go to any esc portal page like ticket page. How to do that?
Picture a busy airport. Hundreds of people doing their jobs - check-in staff, ground crew, pilots, security, duty-free and not one of them sharing a common operations manual. Flights get delayed. Bags go missing. Nobody quite knows who is responsible...
I have this story to develop in Australia version; I need to inactive the ootb UI action and create a custom one for this requirement, also wanted to use the ootb mandatory cancellation reason prompt.is it possible directly from the UI action without...
Hello Everyone, Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP
For the Data Certification CMDB Tasks, we want to track items via Reports or Visualizations:1. Failed Tasks with Comment2. CI Attributes manually updated within the Certify Task and later overwritten by some Automation Which Tables should we use? ...
Hi All,I have been testing our CMDB Data Certification Tasks (new via CMDB Workspace) and noticed that 'failed' elements appear in the CMDB Workspace 'My Work' under the title of 'Certification exceptions' (table: sn_cmdb_ws_dm_certification_attribut...
I am facing an issue with variable substitution in a ServiceNow Catalog Task. When using ${variables.primary_impacted_business_line_2}, it is returning the backend value instead of the display value in the Task Name.I also tried using methods like ge...
Hi All,We are implementing the GRC-IRM project implementation from scratch but not aware of the scope of work,What are questions we need to shootout to the client to know about the scope of work or expectations from the client for the below 3 modules...
Users across all role levels (including Administrators and users with the KB role) are unable to create new Knowledge Articles directly from the HR Agent Workspace. The issue is seen across all 3 instances. we have raised an support case where the in...
Hello ServiceNow Community,I'm working in a Zurich instance using Employee Center (ESC) with Now Assist / Enhanced Virtual Agent.Currently, users see the Now Assist launcher (chat bubble) in the bottom-right corner of the Employee Center homepage, bu...
Together with Rob Koeten I am releasing the CSDM 5 Information Management Implementation Guide (v1.0)—a comprehensive guide for information governance, data lineage, and compliance automation across the enterprise using the ServiceNow AI Platfor...
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