Products

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Featured AI-Powered Search: Retrieve Vulnerability Response Data Using Natural Language

Security teams are not lacking data. They are lacking time, clarity, and confidence when making decisions under pressure. In Vulnerability Response, analysts and IT remediation owners constantly ask questions such as: Which vulnerabilities are inter...

Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Proactive Problem Management

Hi Team, We want to Identify Proactive problem management use cases & implementation .One way is to look at the incident data, look for re-curring incidents and this is a manual process. I am looking for some guidance here like what and how should b...

Question

Close notes not visible on HR case

I have been trying to display close_notes field in HR case table but it is not visible. Anyone can help with it?

Question

Resolved! ui builder

I have used the list component to display the record list.But I also want that list to be selectable. When I want to open any record from the list, it should open.Currently, it says ..page not found.

Question

Trying to update/install Service Operations Workspace ITOM Apps

I am on GCC (government) instances. I have upgraded most of my plugins I want to continue to use in my all instances. I am having trouble updating one in particular in Production: Service Operations Workspace ITOM Apps. I have all the dependences ...

Question

Can we make AI Agent to auto populate assignment groups for Incident Management ?

Can we make AI Agent to auto populate assignment group for Incident Management.I can see there is no OOB Agentic workflow for this.

Question

Data Import from attachment through Record Producer

Hi Folks, Currently i am working in a requirement where i need to load data from attachment in record producer to the target table using data import. Below is the script created which is creating data source but data is not getting loaded in target t...

Question

Conditional Script Writer group after Zurich upgrade

Hi All,After the Zurich upgrade, a new group called “Conditional Script Writer” has been created. All users who have at least the snc_internal role along with any one additional role were automatically added to this group. Can someone explain the pur...

Question

Auto clear list collector type variable

Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...

Question

Docker Business

Hi Everyone, We have added the Docker Business entitlement to SAM Pro; however, the reconciliation did not produce the expected results.Upon reviewing “Installations Requiring Action,” I found 70 installations grouped under the issue “No applicable s...

Question

How to strictly restrict Portal access by Role?

Hi Community,I am working on a requirement to strictly isolate user access between two ServiceNow Portals based on roles.Requirement Details:Partner users should only be able to access the Partner Portal (/partner)Employee users should only be able t...

Question

New factor in Risk Assessment Methodology (RAM) - Approach

Hi everyone, I am looking to add a new factor and replace an existing one within the Control Assessment section of my Risk Assessment Methodology (RAM). In our Dev environment: I cannot move the RAM back to the 'Draft' state because there are assessm...

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Integrated Risk Management (IRM)
risk management

Resolved! How to configure OOTB dashboard for problem

Dashboards showing no data available

Question
Performance Analytics
Problem Management

Unable to install GRC products in PDI?

I recently got a new PDI and I'm unable to install any of the GRC products; when I search for "GRC" nothing shows up?

Question

Could not find a record in sys_hub_flow_version for column version_record referenced in this update

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working on a Flow in Workflow Studio, development is done, let's deploy the changes to the next instance, a preview problem: "Could not find a record in sub_...

blog

Best Practices for Creating a Generic Flow for Catalog Items

Hello Everybody, We have a requirement to create a generic flow for catalog items that can be reused for multiple catalog items in the future. Based on the RITM state, we need to set the corresponding stage.Please suggest the best practices for imple...

Question