SLA should stop when email communications made to the customer

Deepika Gangra1
Tera Expert

‎11-14-2023 11:51 PM

Hi Everyone,

This is quite urgent.

Requirement is response SLA should should stop when any email communication is made with in incident.

Note: Quick message functionality is enabled in the instance.

 

Thanks in advance.

 

Deepika

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-15-2023 02:40 AM

 @Deepika Gangra1 

 

May i know what functionality you developed for this and what error you are getting. Urgent doesn't mean community will build solution for you. Please share the script/ steps and error to support you.

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Dr. Atul G. - Learn N Grow Together
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