SLA should stop when email communications made to the customer

Deepika Gangra1
Tera Expert

Hi Everyone,

This is quite urgent.

Requirement is response SLA should should stop when any email communication is made with in incident.

Note: Quick message functionality is enabled in the instance.

 

Thanks in advance.

 

Deepika

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

 @Deepika Gangra1 

 

May i know what functionality you developed for this and what error you are getting. Urgent doesn't mean community will build solution for you. Please share the script/ steps and error to support you.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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