SLA should stop when email communications made to the customer
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11-14-2023 11:51 PM
Hi Everyone,
This is quite urgent.
Requirement is response SLA should should stop when any email communication is made with in incident.
Note: Quick message functionality is enabled in the instance.
Thanks in advance.
Deepika
1 REPLY 1
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11-15-2023 02:40 AM
May i know what functionality you developed for this and what error you are getting. Urgent doesn't mean community will build solution for you. Please share the script/ steps and error to support you.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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