Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
ServiceNow's Security & Risk Customer Community Event: Nexus Security & Risk As AI reshapes the security and risk landscape, staying connected with the community tackling these challenges has never been more important. We'd like to invite our Servi...
Go From Zero to Hero in Hours with ServiceNow’s AI‑Driven Onboarding ServiceNow’s Platform Academy kicked off the year with one of its most exciting sessions yet—an inside look at Dynamic Guidance, the Now Platform’s new AI-powered, voice‑enabled co...
Your feedback shapes our priorities. While the Resource Management customer feedback sessions have given us valuable insights, we want to make sure every voice is heard — not just those in the room. If you're running into friction managing resources ...
EA TRAINING & Learning • Limited Time OFFER CIS Data Foundation Certification Is Live, Free Through June 30 The EA Product Team · April 2026 We're excited to share that the Certified Implementation Specialist – Data Foundations (CIS-DF) exam cover...
Hi Community,We recently implemented Now Assist for Virtual Agent in our ServiceNow instance, and our users have started using it.However, some users have expressed concerns that the assistant does not seem to improve over time. They feel that it pro...
I have a dashboard that shows the number of instanced of open catalog items and closed catalog items on the same dashboard. I want to have 2 interactive filters on the dashboard - 1 for department and the other for closed date.When i choose the close...
Introduction ServiceNow has introduced an important security enhancement to help customers strengthen their cybersecurity posture by restricting insecure Basic Authentication API access for certain users. This change mainly impacts environments where...
Maximize Your Value from Dynamic Guidance — Platform Academy Recap Table of Contents OverviewWhy Dynamic Guidance Exists: The Adoption ProblemWhat Is Dynamic Guidance?Demo 1: HR Admin WalkthroughDemo 2: ITSM Agent — Getting InformationMeasu...
I have related an instance to a business application and it shows on the default view of the instance and on the business application but it does not show in the CSDM view of the instance. Why?
Hi Team,I have a requirement where an external system redirects users to ServiceNow for ticket creation.Requirement:User clicks a link from an external systemServiceNow form opensSome fields should be automatically populated based on URL query parame...
The Enterprise Architecture Workspace offers a feature to file and manage architectural artifacts (like Architectural Decision Records). In the context of enterprise architecture and technical governance best practices, the respective business functi...
Why Performance Monitoring Matters The performance of your ServiceNow platform is crucial for user adoption and business value realization. When access is smooth, fast, and reliable, users are more likely to engage with the platform. Poor performan...
Recently, some ServiceNow customers may have started seeing a new platform banner from 06/03/2026This banner appears when ServiceNow identifies accounts that are using, or may be impacted by, Basic Authentication. The update is intended to strengthen...
Hi Everyone, I was told that Smart Assessment Engine can be used also outside of GRC. But I'm not really seeing any "framework" for it - e.g. how should such assessments be presented to users if outside of GRC (as there is a dedicated workspace page...
Hi all — I'm evaluating the native MCP Server Console (sn_mcp_server) for exposing ServiceNow capabilities to an external, third-party MCP client (machine-to-machine). Looking for authoritative answers before provisioning anything.1. Evaluation / lic...
Hello everyone! This post is continuing off of a few I've made in the CSDM forum (such as this one), but I felt this was more directly tied to operation of the CMDB and therefore I'm posting it here. We currently only have access to ServiceNow ITSM a...
At the Knowledge Conference in May, the AI Kill Switch was demonstrated. Several of our Security Operations customers and partners have inquired about this feature because they are concerned about Agentic Workflows or AI Agents that are misconfigured...
The ServiceNow article titled "Usage Insights for Mobile Applications" states that "Now Mobile" Is the correct drop-down to view Now Mobile app usage; however, little to nothing shows when filtered this way. There is an option for MESP in the drop-do...
Smart Assessments for Health and Safety Inspections Required Plugins: Health and Safety Risk Management v8.1.2 Migrating a Survey to Smart Assessments Log in as a user with the Survey administrator [survey_admin] and Smart Assessment Admin [sn_smart...
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