Empty XML file when exporting Update set
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-29-2013 10:52 AM
I just completed an Update set and I wanted to export it as xml. After clicking on "Export to XML" I get an empty xml file.
Anybody knows what could be the reason?
- Labels:
-
Service Mapping
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-29-2013 11:52 AM
Does the Update set contain a UI Page? Updates sets have issues with 'capturing' Complex UI Pages correctly.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-30-2013 12:52 AM
Thanks Terri,
The Update set does contain a UI page, but a very simple one. On the other hand, it also includes a quite complex UI macro. In any case, I need both of them in the Update set, since it is intended for certification.
How can I know if this is indeed the issue? Is there any way to solve it?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-30-2013 06:16 AM
There is a problem open with ServiceNow. As a workaround we had to 'COPY' the UI Page and apply it directly in the target Instance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎10-31-2013 08:36 AM
Thanks again for trying to help, Terry. As I said, the problem is that I want the XML for certifying the application. There is no actual target instance where I must deploy the Update set. I need everything in the XML file before submitting my application. If that is not possible, I will discuss directly with ServiceNow to see how to proceed.
