Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Migration
Performance Analytics
Platform Analytics
platform analytics migration
Reporting

Featured Fully agentic Virtual Agent in the October release, and what it means for you

The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...

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Featured Platform Analytics Enablement Toolkit

Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

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Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

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Getting Started : Next Experience
UI Builder : Next Experience

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

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Case and Knowledge Management
Enterprise Onboarding and Transitions
Human Resources Service Delivery

Multi row variable set values not saving after modify in Sc_task2

Hi Team,anyone know how to solve this problem I have multi row variable set with 3 fields in this 2 fields are check box type default displaying 'false' Task2 added this Multi row variable and come to catalog task i have modified the check box values...

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How to Copy Previous Assessment Answers by Default in the Smart Assessment Engine?

I’m working with the new Smart Assessment Engine in ServiceNow and looking to copy assessment responses if the same assessment template is sent for the same "assessed" record. In the previous Assessment Engine, there was a simple checkbox that allowe...

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Change color of the notification

Hello all!I want to change either the background color or the text color of the provider notification in order not to be black. I have created a custom theme and a Custom UX style in which I have added some commands to change some colors in backend...

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Did you create the SNPI Stories Backlog? Unable to find Imported Project from NowCreate

Hi Im in the step to create backlog. But as per the instruction, when I navigate to Project -> Projects --> All I dont find any project that is imported from NowCreate.

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How to configure the UI ACTION "Close Incomplete" to FSM WORKSPACE

I have these 2 records, I assigned them to WORKSPACE using Workspace Form Button and Format for Configurable WorkspaceI typed the following code in both:g_form.submit('close_incomplete');The button appears in FSM WORKSPACE but does nothing, (it shou...

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When to use Case and When to use Incident

Dear ServiceNow Community,I have a query, If I have CSM and ISTM module, is it best to record any issues coming from customer as 'Case' only or to be captured as 'Incidents' too? My understanding is anything with the service provider to be recorded ...

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CSM on top of ITSM

Hi , Broadly speaking if we are implementing a CSM on top of ITSMwhat are things which to be taken care of ? Thankss

Question

Issue with Appending MRVS variables to Record Description

Hi All,I have created a Record Producer that includes a Multi-Row Variable Set (MRVS). My objective is to automatically append the values from the MRVS to the record's description field upon submission of a request.I attempted to achieve this using a...

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Redirecting link from emails.

I'm experiencing a weird behavior with the mail links of new snow as well as browser shortcut (see printscreen). when clicking on a link, it takes me to the itil frontpage. if i click on the same link again without closing the browser, i get a second...

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Query regarding instance full scan

Hello Community,I have just performed a full instance scan, and it has generated 1,502 records in the findings. My question is: do we need to address all of these records manually, or is there a specific criteria for determining which ones need to be...

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Do scheduled reports migrate automatically to Data Visualization through Migration Center?

Hello Community,I’ve migrated around 5,000+ reports from the Reports module to Data Visualization using the Migration Center.However, after migration, I don’t see the scheduled reports reflected in the Data Visualization module.Here’s what I’d like t...

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Can't groupby Value in metrics View

I All I have problem with database view and data visualization. In CSM I create ad databaseviews OOTB incident_metrics. Database view work fine. I can use query view and select as Data Source in Data Visualization or report, but I can't GroupBy on V...

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Beyond the Basics: Enhancing ServiceNow ATF with Custom Reports

We've all been there: you've diligently built and executed your Automated Test Framework (ATF) tests, and the results are a crucial record of your instance's health and successful upgrades. But then comes the moment when you need to share these resul...

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Not seeing now assist in virtual agent default and now assist panel -platform default

I am not able to see "now assist in virtual agent default " or "now assist panel -platform default" , It is only showing now assist developer. Could you guide me on how to enable it.

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Virtual Agent button icon customizations

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A popular request on Virtual Agent is on changing the button icon. Often the Virtual Agent widget is cloned and edited to fulfill such a request. Though as y...

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