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The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...
Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...
We're excited to announce the release of ServiceNow Small Language Model (v2.0) and ServiceNow Large Language Model (v2.0). These enhanced AI models deliver significant improvements in performance, speed, and capabilities to power your Now Assist gen...
A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...
Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics. Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...
Hello Everyone, I have this requirement to merge Task and Interaction Table. I had successfully created a database view using task, interactions and interaction related record table. My problem is to combine the task.number and interaction.number fie...
Hi - Has anyone built Discovery pattern (or even probe/sensor...) to discover Extreme Networks Access Points? ExtremeNetworks uses a controller and is SNMP enabled. I'm presuming (hoping) it may be similar to Aruba AP discovery (another product wi...
Something is affecting the speed of our ISG integration in PROD. I have doubled the data sources and templates.DEV = Zurich version, plug in 1.2.5STAGE = Yokohama version 1.2.2PROD = Yokohama version 1.2.2 DEV & Stage are fine. PROD is slow as hell, ...
Hello all, I need to add a new tab for deputy managers in the highlighed yellow space. So in addition to your work and your team's work , customer needs a tab for deputy managers as well, in the Service Operations workspace. Can anyone please provide...
We have a reference field of Users, when clicking on the ( i ) button, the popup shows and users can edit their porfile from there.We wouldn't like to restrict (ACL) fields but disable saving from Popup
Hi All, Frequent cache flushes are happening on the instance due to a few properties being updated constantly.Please suggest Which things need to be checked while reviewing and enabling the ignore cache for these properties. Is enabling ignore cache ...
This is regarding the action which has the belowStep 1 : Accept input via an Action. Step 2: Use a Payload Builder to construct the payload.Step 3: Make a POST REST API call to Ansible AWX along with payload from STEP 2 , which triggers a playbook ex...
Hi - I installed the SCIM Plugin to connect to CyberArk Now, it´s need to be configured from scratch. What should i do 1st pls? Thank you
Hi all,I’m experiencing an issue with the Remote Tables plugin in my scoped app. When the plugin attempts to call a flow, it uses the app’s sys_id as the scope name, rather than the expected scoped app name. This is causing flow execution failures, a...
Not able to finish this activity,1. Opt-in to the Content Service for all hardware models.2. Exclude the hardware model for the Toshiba Portege R835-P81 from the Content Service.3. From the Hardware Asset Workspace Model Management view, determine ho...
Hi everyone,I have a specific question in regards to the best practice approach of deploying hotfixes for scoped applications. The use case is the following:We have multiple custom applications being live in Production. All these applications have be...
Is it possible to populate a new service request with answers recorded on the associated requested item form? My customer would like data from the RITM record to automatically populate the "Short description" and "Description" fields of the Request r...
Hello community, I'm trying to figure out how does the integration between TPRM and Control objective/control works. I was able to set up a metric (question) -> link it to CO -> I see link in assessment metrics on CO->I've linked the entity (Vendor) ...
Hey are - we are testing Zurich in preparation for our upgrade. I noticed two new fields when I am requesting Evidence through the Audit Workspace. The fields are Conext and Context Record. I see that context provides a list of tables that I can se...
Hi,The import set table has the following data:[Field]=[Value]name1=test_name1name2=test_name2name3=test_name3 Using this RTE, I would like to create the following records in table A:record1name=test_name1,record2name=test_name2,record3name=test_name...
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