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Activity in Products
Featured Fully agentic Virtual Agent in the October release, and what it means for you
The October 16th release for Now Assist in Virtual Agent brings changes that will affect customers who upgrade to Yokohama Patch 8 or Zurich Patch 2. If customers do not upgrade to the latest patches, there are no changes. If a customer upgra...
- Article
Featured Zurich Release Deep Dive Blog – HRSD
Zurich Release Deep Dive – HRSD This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...
- blog
- Case and Knowledge Management
- Enterprise Onboarding and Transitions
- Human Resources Service Delivery
Featured Platform Analytics Migration Central
Introducing Platform Analytics Migration Central Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration. Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...
- blog
- Platform Analytics
- Platform Analytics Experience
- platform analytics migration
- Platform Analytics Migration tool
Featured Announcing ServiceNow AI Models v2.0 with Enhanced Capabilities for Now Assist and AI Agents
We're excited to announce the release of ServiceNow Small Language Model (v2.0) and ServiceNow Large Language Model (v2.0). These enhanced AI models deliver significant improvements in performance, speed, and capabilities to power your Now Assist gen...
- Article
Featured Bravium + Impact - Everything You Need to Know
A few months ago, we shared some exciting news about our acquisition of Bravium's applications. Since then, we've been hearing a ton of interest from our customers and partners about what's to come. Well, look no further! Here's a preview of what t...
- Article
- ServiceNow Impact
Formatting issue with checkbox variables in HR Case description using createCaseFromProducer()
I’m working on an HR Application Access Request Record Producer that uses sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer() to create HR cases. Earlier, the environments (Implementation, QA, Production, Sandbox) were handled through a ...
- Question
Checklist Text Wrap
Hi,Does anyone else have an issue with checklist items not wrapping and cutting off? I know this is OOB, but is there a workaround to get the entire checklist item to show and not cut-off? Thank you!Best,Saul
- Question
Asset Field on List view not populating
I am working on the asset_task table. on the list view, the asset column shows empty for all task types EXCEPT Consume Asset Tasks. But when I click on one of the records in this table, the asset field shows up on the form for any task type. How do i...
- Question
Service Portal Profile Message re Requested User Not Found
Non-itil user cannot access a particular category on the end-user portal. The non-itil user gets the message, "Logout Successful" when trying to access the end-user portal. Also, when the admin impersonates the user, the admin can get to the portal...
- Question
Resolved! Scan badge or access card and show sc_task for Requested for
This post is for anyone who want to display Catalog Tasks (or any other record) based on information on the user record, like "Employee number" or "Badge number" or "Access Card" stored on the user record. I know this is nothing new, nor advanced, bu...
- Question
- Service Catalog
- Task Communications Management
How can I initiate manager approval request after ordering a catalog item?
I am facing issues setting up a flow such that when a catalog item is ordered (by making a REST API call to the `sn_sc/order_now` endpoint, a request is made to the manager of the user for which the item is requested. I can already see this exists as...
- Question
Service Reliability at Your Fingertips: Meet ITOM Mobile
In our previous blog, "Overcoming Challenges in Adopting Software Tools for Distributed Teams", we explored the unique challenges that arise when distributed teams adopt disparate tools. One major insight: today's reliability engineers and on-call re...
- blog
Create custom ID rules for SCCM
Is it possible to create a custom ID rule only for computers created by SCCM? We have a requirement from our customer to only use serial number as the unique identifier. As I dont think we would want to affect the out of box id rule for computer we w...
- Question
Unable to validate task- SNPI Story 1 - Build a Scoped HHD Application
Hello Everyone,I am stuck on the ServiceNow Implementation task SNPI Story 1 - Build a Scoped HHD Application. I believe I have satisfied task requirement, but seems I am missing a point. Kindly help out
- Question
Live on ServiceNow: [APAC] Now Assist for ITSM Office Hours
This interactive session is open to customers, sales teams, and account executives. It provides an opportunity for customers to ask questions, seek clarification, and get support on any issues related to using Now Assist for ITSM. Whether you're l...
- Event
Live on ServiceNow: [APAC] Now Assist for ITSM Office Hours
This interactive session is open to customers, sales teams, and account executives. It provides an opportunity for customers to ask questions, seek clarification, and get support on any issues related to using Now Assist for ITSM. Whether you're l...
- Event
- IT Service Management
- Virtual
Live on ServiceNow: AI Academy
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Don't miss out on thi...
- Event
Live on ServiceNow: AI Academy
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Don't miss out on thi...
- Event
Live on ServiceNow: AI Academy
Join us every other Tuesday for live sessions focused on managing AI topics in real-time. Product experts will be live to demonstrate concepts, share best practices, provide prescriptive guidance, and answer your questions. Don't miss out on thi...
- Event
- Academy
- NOW Platform
- Virtual
Live on ServiceNow: Process Mining for Source-to-Pay workflows
This session is designed for Source to Pay teams who want to get the most out of their ServiceNow platform. We’ll explore practical ways to identify process gaps and surface opportunities for improvement, while showing how automation and AI Agent ...
- Event
- Virtual
- Webinar
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